Analyzing 9,389,9699.4M ReviewsFor 26,74426.7K Experts
Reviewers frequently cite the friendly, attentive staff and clean facility as key positives, noting that therapists provide personalized care for various injuries. However, several low-rated reviews highlight recurring issues with understaffing and overbooking, which lead to long wait times and a lack of immediate assistance for patients. Additionally, some customers reported dissatisfaction regarding unexpected insurance billing discrepancies despite initial assurances that costs were covered.
Data from Google, last updated November 10, 2026.
483 Google reviews we collected
Phrases our text analysis found in 392 written reviews
How often each topic comes up in the written reviews
We read 392 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“James is very knowledgeable especially because my injury was so complex.”
“Strongly recommend this place for physical therapy.”
“Some people may like the approach who know but I definitely wouldn’t recommend this place.”
“Everyone from reception desk to providers and assistants are top notch.”
“After years of going through physical therapy this by far was the worst experience and I really did try to give them a chance.”
“I came in with a hamstring injury and Eric was able to help me fix the issue quickly.”
“After a couple of weeks I am finally able to jog again and slowly get back to what I do!”
“She took her time and always explained things and she had the best bedside personality.”
“The entire team is incredibly helpful and genuinely cares about your progress.”
praise complaint · found by our text analysis, Google review wording unchanged.
4.9 ★★★★★ 483 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Great staff, very attentive. I would highly recommend.
Thank you for taking the time to share your positive message. We're glad you had a great experience and our team was able to provide you with the care you needed.
If you want to get better and feel better, go here. Staff is fantastic and works you towards your goals. Highly recommend
Jay, thank you for the high star rating. Your satisfaction is our top priority, and we're happy we were able to meet your expectations.
Twin Boro is the BEST! They have been instrumental in my recovery. ❤️🩹
Hi Ione, thank you for your kind words! We’re so happy to hear that our team has played such an important role in your recovery. We appreciate your trust in us and wish you continued progress!
Toya Geeston 2026 and back again. 7 knee and 4 back surgical procedures and 10th year loading. I have received treatment for 4 surgeries since Feb 2017. James and the staff helped me with my rehabilitation process and supported me when I didnt think I would ever recover after I ruptured my Quad and Patella tendons. My injury was extremely painful and I needed an additional 3 surgeries to address this injury. James is very knowledgeable especially because my injury was so complex. His technoque made a difference in the speed of my recovery. The facility allows for a private room if you are uncomfortable. The support staff are also curteous and friendly which is a plus because they are the first to greet you in the office. I would strongly recommend this facility. I have received top notch care!!!
Thank you for taking the time to share your positive message. We're glad you had a great experience and our team was able to provide you with the care you needed.
The staff at Twin Boro Therapy are kind and compassionate. They listen and answer all the questions and concerns you may have and the facility is nice and clean.
Joann, thank you for your kind words! We're thrilled to hear you had a positive experience. Our team works hard to provide the best possible care, and it's great to see that it shows.
I have Eric as my physical Therapist. He is a considerate and knowledgeable. Therapist and I have been very happy with his method. I am already feeling a bit better and I’m walking a bit better and I hope to continue with him. The facility in North Brunswick is lovely. It’s always kept clean and inviting and I am very happy I chose to come here. HARRIET LESSER.
Harriet Lesser, thank you for your kind words! We're thrilled to hear you had a positive experience. Our team works hard to provide the best possible care, and it's great to see that it shows.
Professional and caring
Liinda, we appreciate the positive feedback and are glad to hear you had a great experience. Your satisfaction is our top priority, and we're happy we were able to meet your expectations.
Everyone from reception desk to providers and assistants are top notch. The quality of care; cleanliness of facility; promptness and helpfulness is unsurpassed by any PT facility I have been to.
Hello Susan, we appreciate the positive feedback and are glad to hear you had a great experience. Your satisfaction is our top priority, and we're happy we were able to meet your expectations.
The best PT patient care. They are committed in working with you and your progress goals.
Eileen, thank you for your kind words! We're thrilled to hear you had a positive experience. Our team works hard to provide the best possible care, and it's great to see that it shows.
Very attentive and professional
We appreciate the positive feedback and are glad to hear you had a great experience. Your satisfaction is our top priority, and we're happy we were able to meet your expectations.
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Analyzing 9,389,9699.4M ReviewsFor 26,74426.7K Experts