Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
Two Maids logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%74+40.4Reliability 24%68+16.5Value 14%95+13.4Replies to reviews 7%34+2.4Craft & service penalty99−0.1Momentum penalty68−3.2Experts Score= 69Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.69SCORE

Two Maids

Wentzville, MO · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #40Position by Experts Score among all companies we track in this category. of 40 rug cleaning · 4.8★ from 143 Google reviews

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Report card

Percentile vs other rug cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Two Maids is better than 74% of rug cleaning.B
74
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Two Maids is better than 68% of rug cleaning.B
68
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Two Maids is better than 99% of rug cleaning.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Two Maids is better than 95% of rug cleaning.A
95
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Two Maids is better than 68% of rug cleaning.B
68
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Two Maids is better than 34% of rug cleaning.D
34

Reviews for your job

Customers hired Two Maids for 4 kinds of job.

Two Maids for general housekeeping

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.18
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.94
Usually paidThe price range customers picked most often for this job.$250–300
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 88/100.How Job match is calculatedBuilt only from reviews Google tagged “General housekeeping”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 1
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 18 Google reviews tagged “General housekeeping”

L10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Very good service and thorough clean. Kiley did a wonderful job.

Paid $250–300Reasonable priceStandard cleaningGeneral housekeeping
Tim2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Cambria and Macy did a top notch job cleaning our house, plus friendly and made sure I we were satisfied!!! We have been very pleased with Two Maids Cleaning Service ! Highly recommend them 😊

Paid $150–200Reasonable priceStandard cleaningGeneral housekeeping
MK2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Great cleaning and great customer service!

Paid $300–350Reasonable priceStandard cleaningGeneral housekeepingUpholstery cleaning
Jim1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Faith and Erin are awesome.

General housekeeping+ Quality+ Professionalism+ Value
Shelly7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Briana did well cleaning our house for the first two times!

General housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
Paul7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Erin and Sarah were exceptional and professional! However, they were 35 minutes late which impacted what I had planned for the afternoon.

General housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
SteLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We've used this company for a couple years and we are very satisfied.

General housekeepingStandard cleaning+ Value
MistyLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I received two 2 hour cleanings from clean for a reason, and these two ladies l, Sammy and Imani, did a fantastic job. I appreciate their help, and the service more than I can say.

General housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
MARY2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Great team of cleaners.

General housekeeping+ Responsiveness+ Punctuality+ Quality
Jennifer12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Noah and Erin did an amazing job cleaning our home. Thanks, ladies!

General housekeeping+ Punctuality+ Professionalism
AngieLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

We have been clients with Two Maids for several years now. We are consistently satisfied with the service we receive. Sarah and Ashley are always reliable, dependable, and most importantly kind and trustworthy. These little notes each month always put a smile on my face!

Customer photo from Angie's review
General housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
Joan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I got this service as a gift, best present ever! Erin and Andrea did a fantastic job, were friendly and professional. My house looks great, thanks!

General housekeepingStandard cleaningInterior & exterior window cleaning+ Quality
Jessica7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Erin is great. She is friendly and thorough. I work from home and she does a great job of respecting my office space so I feel good about our house getting clean while I work. Thank you!

General housekeepingStandard cleaning+ Punctuality+ Quality+ Professionalism
Debby1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Andrea and Savannah did a great job, cabinets looks great too! Thanks!

General housekeepingStandard cleaning
Jennifer9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Ashley and Theresa did a great job on our home today! Thank you!

General housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
Brittany4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Faith and Taitum were great! They arrived on time and left our house spotless! We have an elderly dog who gets confused being kenneled. They greeted her and weren’t bothered by her laying in the living room. We couldn’t be happier!

General housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
Cynthia6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★

Gen. Housekeeping and floors and baseboards. One or two things were either overlooked or just dusted around, but 2 people, 2 hours. All in all for time spent it was a job well done and the girls were very sweet and professional.

General housekeeping+ Responsiveness+ Punctuality+ Quality
Patsy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

General housekeepingStandard cleaning+ Punctuality+ Quality+ Professionalism

Price

$224-1% vs typical rug cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 6%Reasonable 88%Overpriced 6%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Standard cleaning65—
General housekeeping18—
Deep clean17—
Moving-related cleaning2—

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