Google reviewers rate the facility 4.6 out of 5 based on 34 reviews, with the owner responding to 97 percent. Customers frequently praise the friendly, helpful staff, clean and well-maintained units, and convenient access. Positive feedback highlights responsive communication, easy online applications, and prompt assistance with unit changes or move-outs. However, low-star reviews criticize the pricing structure, noting that rates are higher than competitors and that billing errors resulted in unexpected fees without prior notice.
Google rating: 4.6 out of 5 from 34 reviews (85% five-star).
Reviews on this page: 34 Google reviews (28 with written comments).
Owner responses: the business replied to 97% of reviews.
Most recent review: August 15, 2024.
Service: Mover serving Brainerd, Minnesota.
Data from Google, last updated October 25, 2026.
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Customer reviews
4.6
★★★★★
34 reviews on Google
5★29
4★2
3★0
2★1
1★2
Reviews from Google, shown as published (original wording, unedited).
NS
Nicole SilversLocal Guide · 28 reviews
★★★★★
DO NOT USE. SCAM. Cannot stress this enough. Worst experience I have had in almost a decade using multiple storage units from Alaska to Alabama, BY A LOT.
Received NO notice that autopay failed until over a week later, and was charged TWO NSF fees on the same day AND a late fee. For a month and a few days in a "web special $39" 5'x10' unit without climate control or even exterior security fencing or gated entry, I was charged well over $200.
Edited to add: They refused to accept payment AND refused to schedule a move-out, leaving them the right to continue to charge me month after month, and of course, accrue late fees!
Response from the owner · 2 years ago
We take your feedback seriously. We tried contacting you and left a message, please reach back out to us at 952-952-5875 so we can assist you. Thanks!
Great facility and Victoria was very helpful when I had questions. Would definitely rent a space from this facility again in the future.
Response from the owner · 2 years ago
Thank you for your positive review, Sherry! We're glad to hear that you had a great experience at KO Storage and that Victoria was able to assist you with your questions.
Awesome! Communication is Great! Thank you! Loyal and will answer calls, even on a Sunday! Thanks J
Response from the owner · 2 years ago
Thank you for your kind words and positive review! We strive to provide excellent communication and customer service, even on weekends. We appreciate your loyalty and are always here to assist you. Thank you for choosing KO Storage!
I liked the online application process. Jason reached out to see if I needed anything. Very easy to select a storage unit and set-up payment. I would recommend the KO storage facility.
Response from the owner · Edited 3 years ago
Hi Krin - Thank you so much for your review! We're glad that our online process made it easy for you to rent a unit and set up payment. We are happy to hear that Jason has reached out to you and provided you with 5 Star service, we hope to continue providing you with the best possible experience. Please, let us know if you need anything.
Spoke with the local manager. I haven’t used the storage facility as yet, but he seems informative and helpful.
Response from the owner · Edited 3 years ago
Hi Elizabeth - We're grateful for your business and your 5-star review! We are happy to hear that Jason provided you with 5 Star service, we hope to continue providing you with the best possible experience. Please, let us know if you need anything once you have had a chance to visit the facility.
Maribel was very patient with me and very courteous.
Response from the owner · 3 years ago
Hello Roger, thank you for your review! My name is Aaron Robinson and I'm one of the managers here at KO. We Strive for 5's and want to know what we can do to earn that 5th star from you. We look forward to hearing from you! 952-955-6277
Jason is super great at helping us! We needed to change to a bigger unit, so we ended up calling to get that arranged. Super helpful!
Response from the owner · 3 years ago
Hi Miranda, Thank you so much for the amazing review for Jason. I'm glad to hear that Jason was great with assisting you to change to a bigger storage unit. We appreciate you and hope you store with us for years to come!
