Google reviewers rate U.S. Translation Company 4.8 out of 5 based on 72 reviews, with the owner responding to 23% of them. Customers frequently praise the firm for fast turnaround times, accurate translations, and clear communication across various language pairs. Recurring themes include professional service and reliable delivery for documents, voiceovers, and subtitles. However, some lower-rated reviews criticize the company for unresponsive customer service, missed communication deadlines, and billing issues related to specific service exclusions.
Google rating: 4.8 out of 5 from 72 reviews (90% five-star).
Reviews on this page: 71 Google reviews (51 with written comments, 1 with photos).
Owner responses: the business replied to 23% of reviews.
Most recent review: September 15, 2025.
Service: Translation Service serving West Valley City, Utah.
Data from Google, last updated November 8, 2026.
Star ratings
71 Google reviews we collected
4.8of 5
5 stars6490%
4 stars34%
3 stars11%
2 stars00%
1 star34%
Praise vs complaints
Phrases our text analysis found in 51 written reviews
99%praise
Praise8099%
Complaints11%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response2733%
Staff & attitude1620%
Quality & results1215%
Would recommend911%
Communication810%
Price & value79%
Honesty & trust22%
What customers talk about
We read 51 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Communication throughout the process was clear and prompt, making the entire experience seamless and stress-free.”
“Their attention to detail, professionalism, and commitment to customer satisfaction truly set them apart.”
“US translation company (with Swayze and her team) exceeded our expectations.”
“Would highly recommend them to anyone needing translation services!”
“She worked through the tariff situation and took care of us with good communication and great customer service!”
“…lways available to answer my questions and provided me with the most reasonable quotes in the translation industry.…”
“Thanks to US Translation, I now have a reliable translation partner that I can trust.”
praise complaint · found by our text analysis, Google review wording unchanged.
I cannot say ENOUGH positive things about US translation company and the phenomenal service they provide. I recently got married and was in need of subtitles for my mother who is hard of hearing and also for my husbands family (who traveled in from Germany) and needed translation from English to German. US translation company (with Swayze and her team) exceeded our expectations. They provided perfectly translated subtitles (in real time) for our ceremony. We were given a QR code for guests to scan with their cell phones, then the guests could select English or German as their preferred language. The subtitles were spot on and did not lag at all. The company also did multiple practice runs with us prior to the ceremony, so we knew exactly what to do day of. My mom was able to read everything the Pastor said, read our vows and not miss a moment. The Germans also enjoyed the ceremony in their native language. I was incredibly lucky to come across US translation company to help us make our special day even more wonderful for those we care about most. Thank you!!
Response from the owner · a year ago
Erin,
Thank you for your kind review! It was an honor to work with you on such an important project. Swayze is truly an asset to our team. We hope to work with you again sometime in the future!
K
kevin lassig6 reviewsiTotal number of Google reviews kevin has written across all businesses on Google Maps, not just this one.
Irene is the best! She worked through the tariff situation and took care of us with good communication and great customer service! If you need anything from ABBN, you won't be disappointed. Thanks!
Response from the owner · a year ago
Hi Kevin, we are so happy to hear that working with us was a success! We’re thrilled to hear that Irene provided you with excellent service. She is a valued member of our team. We hope to work with you again soon!
L
Lonny WardLocal Guide · 677 reviewsiTotal number of Google reviews Lonny has written across all businesses on Google Maps, not just this one.
Great company! They have innovative ways of solving your translation needs! David is an inspirational leader.
Response from the owner · a year ago
Hi Lonny,
We appreciate your kind words! David works tirelessly to inspire innovation so that we can create new, customized solutions for our customers. It was our pleasure, and we are so happy to have helped!
T
Tim Lewis16 reviewsiTotal number of Google reviews Tim has written across all businesses on Google Maps, not just this one.
I utilized their voiceover service for our internal training video, translating from Japanese to English. Overall, the service was excellent in terms of quality and delivery. We are eager for the next opportunity soon!
Response from the owner · 2 years ago
Thank you for your review. It was our pleasure and we look forward to the next project!
M
Michelle Goodin15 reviewsiTotal number of Google reviews Michelle has written across all businesses on Google Maps, not just this one.
"Exceptional Service Experience!
We recently utilized U.S. Translation Company for English to Spanish translations. From start to finish, the experience was nothing short of outstanding.
Their attention to detail, professionalism, and commitment to customer satisfaction truly set them apart. Not only did they deliver on their promises, but they also went above and beyond to ensure that we were completely satisfied with the results.
Communication throughout the process was clear and prompt, making the entire experience seamless and stress-free. The team demonstrated a high level of expertise and skill, leaving me confident in the quality of their work.
We highly recommend U.S. Translation Company to anyone in need of translation services. Thank you for your exceptional service!"
Response from the owner · 2 years ago
Thank you for your glowing feedback and recommendation; we're delighted to have provided you with exceptional service and look forward to assisting you again in the future!
J
JT Taylor10 reviewsiTotal number of Google reviews JT has written across all businesses on Google Maps, not just this one.
I truly wish leaving zero stars was permitted. I called on Friday and was directed to an email address and promised that I would get a response within 30 minutes. I called several hours later and was informed that they were just getting around my email and that I should be getting a response within the next hour or so, I called one more time to be given the runaround again and here we are more than 72 hours later and nothing was done. If you don’t have time to help me, let me know if you don’t want my money, let me know. I don’t give people the runaround such terrible customer service I will campaign far and wide to drag this company through the mud.
J
Jesse Juarez2 reviewsiTotal number of Google reviews Jesse has written across all businesses on Google Maps, not just this one.
I had a fantastic experience with US Translation. They played a crucial role in helping me select the perfect portable translation system for my organization’s upcoming event. Their sales team Irene Kondos and Kohl Christensen were always available to answer my questions and provided me with the most reasonable quotes in the translation industry. The level of professionalism and expertise they demonstrated throughout the process was truly impressive. Thanks to US Translation, I now have a reliable translation partner that I can trust. Highly recommended!
Response from the owner · 3 years ago
Thank you so much for your review. We appreciate your feedback and look forward to assisting you with future needs. Best of luck on your upcoming event!
D
D.M. Boren, M.D.Local Guide · 24 reviewsiTotal number of Google reviews D.M. has written across all businesses on Google Maps, not just this one.
I am awarding US Translation Company five (5) stars on the basis of customer service and attention to detail. Representative Irene Kondos reached me in response to a query. I was impressed by the time she invested into researching my needs. She was better prepared than many job applicants are prepared for interviews. I run a free clinic and was interested in having braille printing. This review was voluntarily written without solicitation or any expectation of compensation. However, I provide a disclaimer that I am not yet a paying customer.
Response from the owner · 3 years ago
Thank you so much for taking the time to submit your review. We appreciate your feedback. We look forward to assisting you with your language needs and future requests!
