Analyzing 5,377,1955.4MGoogle Reviews For 14,40614.4K Experts
uBreakiFix - Phone and Computer Repair
4.8★★★★★ · 625 Google reviews · 24 photos
Mobile phone repair shop · Brunswick, OH
uBreakiFix - Phone and Computer Repair at a glance
Customers frequently cite fast turnaround times, often completing repairs within an hour, and appreciate the staff's helpfulness and communication regarding diagnostics. Services include phone screen replacements, battery fixes, malware removal, and computer repairs, with many noting that costs are lower than buying new devices. However, some low-star reviews highlight issues with missed appointment callbacks, prolonged wait times for parts, and dissatisfaction with repair quality or pricing for specific devices.
Google rating: 4.8 out of 5 from 625 reviews (92% five-star).
Reviews on this page: 625 Google reviews (525 with written comments, 4 with photos).
Owner responses: the business replied to 63% of reviews.
Most recent review: October 27, 2026.
Service: Computer Repair Service serving Brunswick, Ohio.
Data from Google, last updated October 28, 2026.
Photos
Customer reviews
4.8
★★★★★
625 reviews on Google
5★576
4★13
3★4
2★4
1★28
Reviews from Google, shown as published (original wording, unedited).
What customers talk about
We read 525 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Quick, friendly and a lot more affordable than buying a new phone!”
“They were kind and didn't condescend at all and explained the various reasons I could have had that malfunction.”
“The first tech we encountered was not helpful at all.”
“I was checked in on time and they fixed the problem in less than 30 minutes.”
“So either they didn’t do a diagnostic at all or did a poor job at it.”
“Would definitely recommend this place for any of your technology repairs!”
“I would not recommend for iphone screen replacement.”
“Fast and reasonably priced are two great things in life and they got both going on here.”
“Now most likely I have to go back and pay full price for labor to get the other joystick fixed when they could have just fixed it when they were fixin…”
“My daughter’s iPhone got water damage, and honestly wasn’t sure how much it was going to cost.”
“You don't lie to the customer and then tell the customer that they lied to you.”
“I called the staff explaining my issue I was having with my phone.”
People customers mention
Samsung44 reviews
Strongsville13 reviews
Verizon10 reviews
Jacob9 reviews
Andrew8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Allison Zam3 reviewsiTotal number of Google reviews Allison has written across all businesses on Google Maps, not just this one.
Ryan was so friendly and fast! Willing to help with whatever I needed, went out of his way to help. I won’t go anywhere else!!
Response from the owner · 3 days ago
Allison, we're thrilled to hear about your positive experience! Our team is dedicated to providing friendly and efficient service, and it's wonderful to know we met your needs. Thank you for choosing us, and we look forward to helping you again in the future!
Kari RyderLocal Guide · 32 reviewsiTotal number of Google reviews Kari has written across all businesses on Google Maps, not just this one.
Quick, friendly and a lot more affordable than buying a new phone!
Response from the owner · 2 days ago
Thank you for your wonderful feedback, Kari! We're thrilled to hear that you found our service quick, friendly, and cost-effective. It's always our goal to provide great value while helping you keep your devices in top shape. Looking forward to serving you again!
cheryl stanley2 reviewsiTotal number of Google reviews cheryl has written across all businesses on Google Maps, not just this one.
Thank you, Donald! We're thrilled to hear that you had a fast and effective experience with our Samsung phone repairs. Your satisfaction is our priority, and we appreciate your positive feedback!
AkuSika Nkomomackey1 reviewiTotal number of Google reviews AkuSika has written across all businesses on Google Maps, not just this one.
We're thrilled to hear that you find our service always helpful, AkuSika! Your support means a lot to us, and we're here to assist you whenever you need.
Gary King6 reviewsiTotal number of Google reviews Gary has written across all businesses on Google Maps, not just this one.
Ryan was fantastic and such a blessing!
I know where to send my friends!!!
God bless you 🙏🏼
Response from the owner · 5 days ago
Thank you, Gary! We're thrilled to hear that Ryan made such a positive impression on you. Your recommendation means the world to us. God bless you too! 🙏🏼
Adriana Kelley2 reviewsiTotal number of Google reviews Adriana has written across all businesses on Google Maps, not just this one.
Thank you for the fantastic feedback, Adriana! We're thrilled to hear that your issue was resolved so quickly. Our team is dedicated to providing efficient service, and it's great to know we met your expectations. Looking forward to assisting you again in the future!
Mar1 reviewiTotal number of Google reviews Mar has written across all businesses on Google Maps, not just this one.
Andrew was amazing. I had extensive water damage to my phone and he helped me with what I needed to let my insurance know that my phone was irreparable. He took something that had been a nightmare up to this point and made it so simple. Thank you!
Response from the owner · 2 weeks ago
Heather, we're thrilled to hear about your positive experience with Andrew! It's great to know he made a challenging situation easier for you. Thank you for sharing your feedback, and we hope to assist you again in the future!
Karen Kronander10 reviewsiTotal number of Google reviews Karen has written across all businesses on Google Maps, not just this one.
Great knowledgeable staff
Thanks for a great experience!!
Response from the owner · 2 weeks ago
Thank you, Karen! We’re thrilled to hear that our knowledgeable staff contributed to your great experience. Your satisfaction means a lot to us, and we look forward to serving you again soon!
