Analyzing 9,389,9699.4M ReviewsFor 26,74426.7K Experts
Google reviewers rate uBreakiFix 4.5 out of 5 based on 1605 reviews, with the owner responding to 85% of feedback. Customers frequently praise quick turnaround times, professional communication, and the ability to handle various device repairs, including screen replacements and charging port issues. However, some low-star reviews criticize high labor costs, upselling practices, and inconsistent scheduling or communication between staff members.
Data from Google, last updated November 10, 2026.
1,605 Google reviews we collected
Phrases our text analysis found in 1,368 written reviews
How often each topic comes up in the written reviews
We read 1,368 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Ghafor fixed my phone’s charging port super quickly.”
“The reason for the delay was due to their own mismanagement of their time/staffing and they showed a complete lack of care on the customer impact.”
“Caiden is awesome , he is very knowledgeable and recommended right service”
“The unskilled, unhelpful, and rude lady at the counter told me she didn't know, and that I'd have to call around to see who has it, but today they had…”
“Amazing service, they gave me the orginal apple part without asking!”
“Came in for a hdmi port replacement for my PS5 and the tech comepely messed up my system.”
“Exception service by Caiden, 10/10 would recommend, easy quick fix on my screen”
“Obviously I cannot recommend this place and am very annoyed that they wasted my time.”
“Great and fast screen Repair service, Caiden got me a great price on it”
“Super pricey, have to wait to go there to get a price.”
“…ck and easy, also signed up for a membership to get discounts, Caiden explained everything clearly for me.…”
“Poor communication and no respect for the customer's time.”
“* **Honest Findings:** The internal diagnostic photos showed severe and extensive saltwater corrosion throughout the device (seen in photos) 📸⚙️, and…”
“…tried telling me it needed a mother word replacement and were trynna scam $600 out of me.…”
praise complaint · found by our text analysis, Google review wording unchanged.
4.5 ★★★★★ 1,605 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Awesome service. Quick repair. Caiden is awesome , he is very knowledgeable and recommended right service
Thank you, Kay! We're delighted to hear about your positive experience with our service and Caiden's expertise. Your recommendation means a lot to us!
Camden rocks and he is amazing at what he does! Great hair and great smile Nd graf service!
Key Key, we appreciate your wonderful feedback! It's fantastic to hear that Camden made such a positive impression with his skills and service. We look forward to welcoming you back for more great experiences!
Great quick service by Caiden
Diego, we're delighted to hear that Caiden provided you with great and quick service! Your 5-star rating is greatly appreciated, and we look forward to serving you again soon.
Amazing service, they gave me the orginal apple part without asking! Ghafor is really nice and he deservers a raise!!
Aroona, we're thrilled to hear you had such a positive experience! It's wonderful to know that Ghafor made a great impression. We'll make sure to pass along your kind words about him. Thank you for the 5-star rating!
Ghafor helped me remove viruses
Thank you for the fantastic review, Steven! I'm glad Ghafor was able to help you remove those viruses. We're always here if your tech needs help in the future! ⭐
Dropped my Samsung Galaxy S24 Ultra (the international model) while traveling on a trip, Screen broke and it got stuck in a boot loop. Cupertino branch didn’t have the parts for the international version, but the Santa Clara team did. They fixed it overnight, and it came back looking and working like new and with data intact. Super professional and helpful. Highly recommend!
Ran, we’re thrilled to hear about your positive experience with our Santa Clara team! It's great that they could restore your Samsung Galaxy S24 Ultra so quickly and effectively. Your recommendation means a lot to us, and we look forward to assisting you in the future!
Ghafor fixed my phone’s charging port super quickly. Great service here, and I’ll come back again!
Thank you for the fantastic feedback, Evan! We're delighted to hear that Ghafor provided you with quick and great service. We look forward to welcoming you back again soon!
Kind, professional, knowledgeable. You have customer for life. 😊
Thank you, Gary! We're so glad to hear that our team's kindness and professionalism made a lasting impression. We appreciate your support and are excited to have you as a lifelong customer! 😊
My phone had a charging problem. Thanks to uBreakiFix and Ghafor they were able to clean my charging port and get my phone working brand as new! Thank you for the amazing service! 🙏🏾
Milkias, we're delighted to hear that Ghafor and the team were able to restore your phone to brand new condition! Thank you for choosing uBreakiFix and for your glowing review. We appreciate your support and look forward to helping you again in the future!
Caiden was very helpful
Thank you for your feedback, Tyree! We're delighted to hear that Caiden was able to assist you effectively. Your satisfaction means a lot to us!
Analyzing 9,389,9699.4M ReviewsFor 26,74426.7K Experts