uBreakiFix - Phone and Computer Repair at a glance
Google reviewers rate uBreakiFix in Palo Alto 4.6 out of 5 based on 1948 reviews, noting that the owner responds to 88% of feedback. Customers frequently praise the shop for quick turnaround times, clear communication, and reasonable pricing for services like screen replacements, speaker repairs, and laptop fixes. However, lower-rated reviews highlight recurring issues with poor communication regarding repair status, missed pickup deadlines, and instances where devices were damaged or not repaired despite fees being charged.
Google rating: 4.6 out of 5 from 1,948 reviews (87% five-star).
Reviews on this page: 1,949 Google reviews (1,719 with written comments, 34 with photos).
Owner responses: the business replied to 88% of reviews.
Most recent review: November 10, 2026.
Service: Apple Repair Service serving Palo Alto, California.
Data from Google, last updated November 10, 2026.
Star ratings
1,949 Google reviews we collected
4.6of 5
5 stars1,69987%
4 stars523%
3 stars322%
2 stars261%
1 star1407%
Praise vs complaints
Phrases our text analysis found in 1,719 written reviews
95%praise
Praise2,35395%
Complaints1325%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response77531%
Staff & attitude68928%
Quality & results50920%
Would recommend2289%
Communication1225%
Price & value984%
Honesty & trust643%
What customers talk about
We read 1,719 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Everyone was so professional and supported explaining everything very well and facilitating a very fast and efficient fix and repair.”
“…ds that were not applicable to Apple devices, leading to unnecessary delays and failed attempts at resolving the issues.…”
“Mari and Alondra were very professional and took care of my cracked iPhone 14 lickety split.”
“Charging $100 just to tell a customer you don’t have the parts feels unreasonable and unprofessional.”
“Shaik fix my iPhone 17 pro max speakers , excellent service .”
“I explain that the biggest issue isn't even that they damaged my computer—it's the **complete lack of communication**.”
“Very happy with the service and highly recommend them to anyone needing a screen replacement.”
“I would not recommend going unless you know the exact cost.”
“She explained everything very clearly and answered my questions within minutes.”
“They held my phone for a week, never gave an update, didn't answer calls and obviously didn't fix the problem.”
“I was pleasantly surprised with this place on every level: attentive service, high quality work, and reasonable pricing.”
“Not too expensive, they seem to really know what they're doing, and .”
“Hope I never need to be back, but if I do, glad I know who I can trust.”
“I probably called ten times, and eight times they lied to me (eg.”
People customers mention
Garcia128 reviews
Jose56 reviews
Vincent48 reviews
Pixel37 reviews
Cupertino31 reviews
Samsung24 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Mari and Alondra were very professional and took care of my cracked iPhone 14 lickety split. You have two All-Star representatives of your business
Response from the owner · 35 minutes ago
Thank you, Keith! We're thrilled to hear that Mari and Alondra provided you with such professional service. Your kind words about our team being all-stars truly mean a lot to us. We appreciate your feedback!
A P4 reviewsiTotal number of Google reviews A has written across all businesses on Google Maps, not just this one.
Excellent service! I had my mobile screen replaced, and the job was done perfectly. The work was clean, professional, and quick. My phone looks as good as new! Very happy with the service and highly recommend them to anyone needing a screen replacement. Thank you for the great work!
Response from the owner · 4 days ago
Thank you for your fantastic feedback, A P! We're thrilled to hear that you had such a positive experience with your mobile screen replacement. Our team takes pride in delivering quality and efficiency, so it's great to know your phone looks as good as new. We appreciate your recommendation and look forward to serving you again in the future!
Mike & Jill Popov6 reviewsiTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
Thank you, Mike & Jill! We're thrilled to hear that you had a prompt repair experience for your iPhone 17Pro screen. Your satisfaction is our top priority, and we appreciate your positive feedback. If you need any further assistance, feel free to reach out!
Frank Mangini11 reviewsiTotal number of Google reviews Frank has written across all businesses on Google Maps, not just this one.
Always a good experience with knowledge employees.
Response from the owner · a week ago
Thank you, Frank! We’re thrilled to hear that our knowledgeable team consistently provides you with great experiences. Your satisfaction is our top priority, and we look forward to serving you again soon!
Vinny Buba1 reviewiTotal number of Google reviews Vinny has written across all businesses on Google Maps, not just this one.
What an exceptional staff and service they provide here. Everyone was so professional and supported explaining everything very well and facilitating a very fast and efficient fix and repair. I couldn’t be more thankful and happy for their professionalism and amazing quality of service.
Definitely recommended to all utilize them as your top priority service
Response from the owner · a week ago
Vinny, we're thrilled to hear about your positive experience with our team! Your appreciation for their professionalism and efficiency truly means a lot to us. Thank you for recommending us as your top priority service — we look forward to serving you again!
Deep Usa1 reviewiTotal number of Google reviews Deep has written across all businesses on Google Maps, not just this one.
Shaik fix my iPhone 17 pro max speakers , excellent service .
Response from the owner · 2 weeks ago
Thank you for your wonderful feedback, Salvinder! We're thrilled to hear that you received excellent service for your iPhone 17 Pro Max speakers. Your satisfaction is our priority, and we look forward to assisting you again in the future!
Gaby Ledezma4 reviewsiTotal number of Google reviews Gaby has written across all businesses on Google Maps, not just this one.
Shaik was a tremendous help. He was kind, knowledgeable and helped me clearly understand the process. My phone was properly fixed in a short time.
Response from the owner · 2 weeks ago
Thank you for your wonderful feedback, Gaby! We're thrilled to hear that Shaik provided you with such great service and helped you understand the repair process. It's our goal to fix devices quickly and effectively, and we're glad we met your expectations. Looking forward to assisting you again in the future!
J Balderas2 reviewsiTotal number of Google reviews J has written across all businesses on Google Maps, not just this one.
Came to get my iPhone 15 pro max and iPhone 15 fix from att , shaik get it done so quickly and fast service . He is great , excellent customer service . Thank u shaik . I will come back if I need any other repair
Response from the owner · 2 weeks ago
Thank you, JHONEYDER! We're thrilled to hear that Shaik provided you with fast and excellent service for your iPhone repairs. Your satisfaction is our top priority, and we look forward to assisting you again in the future!
