Experts Reviews · Company report
Ultimate Automotive Service Center logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%21+1.5Craft & service penalty89−1.1Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE

Ultimate Automotive Service Center

Des Moines, IA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #353Position by Experts Score among all companies we track in this category. of 687 auto repair shops · 4.8★ from 970 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Ultimate Automotive Service Center is better than 90% of auto repair shops.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Ultimate Automotive Service Center is better than 88% of auto repair shops.A
88
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Ultimate Automotive Service Center is better than 89% of auto repair shops.A
89
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Ultimate Automotive Service Center is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Ultimate Automotive Service Center is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Ultimate Automotive Service Center is better than 21% of auto repair shops.D
21

Reviews for your job

Customers hired Ultimate Automotive Service Center for 8 kinds of job.

Ultimate Automotive Service Center for wheel alignment

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.13
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.46
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 54/100.How Job match is calculatedBuilt only from reviews Google tagged “Wheel alignment”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#269 / 276
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 13 Google reviews tagged “Wheel alignment”

M0r4HeiZ2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Mark and his team over at Ultimate Auto

Great priceTransmissionCarburetor cleaningAuto body & trim repair
Kayceena6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Been going here for well over 15 years and everytime with excellent services and prices. They always know how to make me feel like family and knowledgeable about cars. Mostly because they like working on my favorite vehicle to keep her running well for us. I am proud of this company and wont go anywhere else for services. :)

Great priceGeneral repairs & maintenanceAuto A/C rechargeTire rotations
JohnLocal Guide · 140 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Just had alignment service there for the first time ever. Initially working with Nick was wonderful, very knowledgeable and courteous (he's probably the manager there, not sure). Chase did my repairs and test drove the car with me before and after repair. The alignment was off, and it got corrected beautifully.…

Reasonable priceWheel alignment
Bill11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Very professional and timely. Been going there for years. Work always done right and very affordable. You will be well taken care of

Reasonable priceElectrical repairAir & cabin filter replacementExhaust+ Punctuality+ Quality+ Professionalism
David4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Nice people, fair pricing, good service all around.

Wheel alignment
GabeLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I was amazed at the service. We had a lot of work done. They communicated with me and did a great job. They were just a hair over the estimate but it wasn't a surprise. I brought an inspection from another service and they told me what really needed to be done and what didn't. Another plus is that they are open…

Auto battery maintenanceAuto battery replacementAuto brake repair
Janae2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I have been taking my cars here for YEARS! Mark, Mel and the whole crew at Ultimate Automotive are unmatched. I have brought many issues to this team (damaged radiator, electrical/battery issues, tires, transmission, alignment, towing, etc.) and they are upfront about costs, timing, and labor. I always get honest…

Auto battery replacementElectricalGeneral repairs & maintenance
MatthewLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Ultimate does a great job with all my cars over the years. They handle all the communications with my warranty company and explain everything in as mich detail as I ask for. Will go here as long as I can!

A/C installation & repairAuto brake replacementAuto exhaust system repair
Julia5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★

I discovered this business when I needed my daughter's car towed a few years ago. On my first few visits they went above and beyond and I thought I had found a automotive repair place I could trust. However, in the last year their service has been hit or miss and I got the feeling a couple times that I might be…

Car towingAuto engine diagnosticGeneral repairs & maintenance− Professionalism
CynthiaLocal Guide · 48 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

AMAZING! MY CAR RUNS LIKE BRAND NEW! The professional team, promises kept, timely repairs and kept me informed. I recently moved back to Des Moines and have found my go to place for all my automotive needs. Thank you so much!

Air & cabin filter replacementBatteryBrakes+ Punctuality+ Quality+ Professionalism
Auston1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★

I dropped my van off at 1:15pm and didnt get it back til 7pm only to find out they couldnt do the alignment.. i had new parts and some warn tires but it was definitely possible to set the alignment and they just didn’t because of laziness and because i didnt spend $ on tires and unnecessary parts. Would not recommend wasting your time here.

Wheel alignment− Quality
EdwardEdited a week ago★★★★★

Rating only, no written review.

Reasonable priceSteering & suspension repairWheel alignmentOil change
Jeff1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

A/C installation & repairAir & cabin filter replacementBattery+ Punctuality+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 36%Reasonable 59%Overpriced 1%Not sure 4%

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