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Ultimate Flooring and Stairs

5.0 ★★★★★ · 84 Google reviews · 24 photos
Wood floor installation service · Charlotte, NC

Ultimate Flooring and Stairs at a glance

Google reviewers rate Ultimate Flooring and Stairs five out of five stars based on eighty-four reviews, with the owner responding to ninety-eight percent of feedback. Customers frequently highlight punctuality, fair pricing, and clear communication regarding project timelines and updates. The company performs hardwood installation, refinishing, and stair remodeling, often receiving praise for attention to detail and clean work sites. One lower-rated review noted visible scratches and paint drips on stained stair components, indicating occasional issues with finishing quality.

  • Google rating: 5.0 out of 5 from 84 reviews (98% five-star).
  • Reviews on this page: 84 Google reviews (72 with written comments, 15 with photos).
  • Owner responses: the business replied to 98% of reviews.
  • Most recent review: August 15, 2026.
  • Service: Handrail Contractor serving Charlotte, North Carolina.

Data from Google, last updated October 25, 2026.

Photos

Customer reviews

5.0
★★★★★
84 reviews on Google
5★82
4★1
3★1
2★0
1★0

Reviews from Google, shown as published (original wording, unedited).

Kimberly Wagoner6 reviews
★★★★★

Leo and his team are absolutely amazing! Brought my dreams to life with what I wanted to do with my floors. Years of wear, tear, and bleaching and everything was able to look completely brand new! Pricing was fair and will be recommending to all I know.

Review from Google · view on Google
Nanci AdamsLocal Guide · 29 reviews
★★★★★

We recently had engineered hardwood floors installed in our new home, and we could not be happier with the experience and the results. Leo, the owner, was professional, punctual, and easy to work with from start to finish. His pricing was fair, the project stayed on schedule exactly as promised, and he has an exceptional eye for detail—especially when it came to matching our existing flooring. The transition between old and new floors looks seamless. The installation team—Brian, Carlos, and Marcos—did an outstanding job. They were skilled, professional, respectful of our home, and took great pride in their work. Leo and John completed our new staircases, and the craftsmanship is beautiful. Alex and Paulino handled the sanding and finishing, and their attention to detail really shows in the final product. Every member of the team was courteous, hardworking, and respectful. They were not only highly skilled at their trades but also kind and pleasant to have in our home. It’s refreshing to work with a company that delivers exactly what they promise and truly cares about quality workmanship. We highly recommend Leo and his entire team to anyone looking for flooring or staircase work. Thank you for helping make our new home beautiful!

Review from Google · view on Google
Eric HowardLocal Guide · 21 reviews
★★★★★

Leo and his crew did a great job refinishing our hardwood floors and stairs. Leo explained the process and options well and our newly refinished floors look great!

Response from the owner · 6 months ago

Thank Eric, it was a pleasure working with you.

Review from Google · view on Google
Kristy D1 review
★★★★★

Leo and his crew are top notch. They are professional, friendly, thorough and prices are more than fair. You can’t find quality work like this anymore. They refinished our 30 year old white oak floors in 2024 and other vendors said we would need them replaced and Leo made them look brand new without any replacement wood. He built custom baby gates for our extra wide stairs and 2 years later fixed a broken LVP threshold and replaced with a white oak one that matches our floors perfectly at no charge. We cannot recommend them enough.

Response from the owner · 6 months ago

Thank you so much Kristy, it was a pleasure working with you. - Leo

Review from Google · view on Google
Débora EufrazioLocal Guide · 9 reviews
★★★★★

Ultimate Flooring is an excellent company! Leo and his entire team are trustworthy people who truly care about delivering high-quality work. They treat their customers with respect and provide personalized service, understanding each situation and offering individualized solutions. This made all the difference. I highly recommend them! 👏🏼✨

Response from the owner · 11 months ago

Thank you so much for this amazing review! It truly means a lot to me and the whole team. We work hard to treat every project with care and every customer with the respect they deserve, so hearing that you felt that difference really makes our day. If you ever need anything in the future, we’re always here to help! Leo @ Ultimate Flooring

Review from Google · view on Google
dlamboy1Local Guide · 21 reviews
★★★★★

UPDATE: I want to clarify a few things. 1. The banisters and spindles were not finished by a previous company. Your company was hired to stain the treads, banisters, and paint the spindles as part of the project to improve the overall look. 2. The results were not limited by prior work, the workmanship simply wasn’t done correctly. There were visible scratches, missed spots, drips, puddled paint, uneven caulking, and unfinished corners on all 15 steps. These issues didn’t come from prior work; they came from the actual job performed. 3. You did not complete the riser painting, caulking, or line work. It wasn’t that the finish “didn’t meet my standards.” It was simply left incomplete and sloppy. Not charging for unfinished work isn’t goodwill, it’s standard and appropriate. 4. You were given multiple opportunities to correct the work. I did ask for corrections. The only reason the job wasn’t completed was because the issues were significant enough that I didn’t feel comfortable having the same worker redo them. The trust had already been broken. We ultimately agreed on a reduced balance for that reason. My review was honest and fair. I rated the floors well, and I clearly stated the issues specific to the stairs. I also mentioned that you were willing to make it right. Nothing was misleading or exaggerated. Not to mention, how much more money it will cost me now to get it done correctly. When what I wanted was clearly stated multiple times. ——————————————————— The flooring installation was done well, but the stair and banister finishing were not up to professional standards. There were sanding marks, uneven coating, poor paint lines on the risers, and unfinished areas that have to be corrected by another company. The crew also left my porch and yard covered in sawdust and didn’t put the furniture back, which wasn’t addressed. When I brought the issues to the owner, he was respectful, did refund us some money and offered to help correct the work. I ultimately chose to hire another company to finish it. Sharing this so other homeowners know to make sure to communicate your needs clearly upfront.

Response from the owner · 11 months ago

Thank you for taking the time to share your experience. We’re glad to hear you were pleased with the flooring installation, and we’re truly sorry the stair finish didn’t meet your expectations. We’d like to clarify that our team did not install or sand the banisters, those were existing and had been finished by a previous company. At your request, we performed only a buff and coat to refresh the existing finish. Unfortunately, the results were limited by the prior sanding and finishing work. Even so, we offered to return to do a light sanding and apply another coat at no additional cost to help improve the appearance. Painting the risers was part of the project, but when the finish didn’t meet your standards, we did not bill for that portion to ensure fairness and goodwill. We always strive to deliver the best possible results and customer service, and we regret that we were not given the opportunity to return and complete the touch-ups we offered. That said, we’re genuinely disappointed to see a three-star review after we reached an agreement and did everything we could to make things right. We care deeply about our clients’ satisfaction, and feedback like this impacts small businesses like ours more than many realize. Still, we wish you the best with your finished project and thank you again for choosing us. Warm regards, Leo De Oliveira

Review from Google · view on Google
katie habermannLocal Guide · 15 reviews
★★★★★

Leo and his team were so wonderful to work with! They removed old hardwood flooring and installed new engineered hardwoods on our lower level. From start to finish, Leo was professional, friendly, and personable. The price was excellent, his team was able to start the job earlier than anticipated, and they promptly fixed any slight imperfections that were noticed before concluding the project. I would highly recommend Leo and his team at Ultimate Flooring!

Response from the owner · 11 months ago

Thank you so much! It was a real pleasure working with you and being part of your project. I’m so happy to hear you love the new floors and had a great experience with our team from start to finish. We always do our best to make the process smooth and deliver results you’ll be proud of. I really appreciate your trust in us and your kind recommendation, it means a lot! Leo De Oliveira - Ultimate Flooring

Review from Google · view on Google
Alana BarbosaLocal Guide · 16 reviews
★★★★★

Leo and his team replaced my carpet for vinyl floor on my second floor and I couldn't be happier. The whole process went very smoothly, with an effective communication since I reached out to him. The final result was a beautiful, very well-installed floor, with no mess left behind. I would totally recommend Leo's company to anyone who's looking for flooring services.

Response from the owner · a year ago

Thank you, Alana. * We're thrilled to hear you're happy with your new vinyl flooring! * Our team strives to provide smooth communication and leave every space spotless. * We appreciate your recommendation and look forward to assisting others in the future. Regards, Ultimate Flooring and Stairs

Review from Google · view on Google
Yanis HallLocal Guide · 32 reviews
★★★★★

They did a great job

Response from the owner · a year ago

Thanks so much, Yanis! We're glad you loved the results. Let us know if you need anything else flooring-related! - Leo

Review from Google · view on Google
David Suarez10 reviews
★★★★★

Ultimate Flooring refinished our first floor hardwoods and added new ones to our second floor. They refinished our steps and added vinyl flooring to a bonus room. The owner Leo is incredibly knowledgeable, collaborative, on time, professional and reasonably priced. I would recommend this company to anyone looking to have their floors done. You won’t be disappointed.

Response from the owner · a year ago

Thank you so much for the kind words—it truly means a lot to me and the whole Ultimate Flooring team. It was a pleasure working with you! I'm glad we could bring your vision to life with the refinished hardwoods, new flooring upstairs, and the LVP in the bonus room. I always aim to be collaborative, punctual, and transparent throughout every project, so hearing that reflected in your feedback really makes my day. Thanks again for trusting us with your home. If you ever need anything or have friends in Weddington looking for flooring work, I’d be honored to help! – Leo

Review from Google · view on Google

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