Ultimate Performance Personal Trainers Los Angeles, West Hollywood
Personal trainer · Los Angeles, CA · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%100+69.2Reliability 31%98+30.2Experts Score= 99Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#5 of 59 athletic trainingiPosition by Experts Score among all companies we track in this category. · better than 93%
5.0★★★★★206 Google reviews · 22 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Ultimate Performance Personal Trainers Los Angeles, West Hollywood at a glance
Google reviewers rate the facility 5/5 based on 206 reviews, noting that the owner responds to all feedback. Clients describe customized strength training programs that accommodate specific schedules and physical limitations. Recurring themes include detailed nutrition guidance, daily accountability through app check-ins, and strong communication with trainers. Reviewers report significant weight loss and muscle gain within weeks, citing the structured approach as effective for building lasting healthy habits and improving mental resilience.
Google rating: 5.0 out of 5 from 206 reviews (100% five-star).
Reviews on this page: 206 Google reviews (202 with written comments, 6 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 11, 2026.
Service: Athletic Trainer serving Los Angeles, California.
Data from Google, last updated October 26, 2026.
Score profile vs other athletic training
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and craft & service; weakest: reliability.
This companyAthletic Training median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Ultimate Performance Personal Trainers Los Angeles, West Hollywood: 100/100 on this factor. Category median: 98.A
100
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Ultimate Performance Personal Trainers Los Angeles, West Hollywood: 98/100 on this factor. Category median: 96.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Ultimate Performance Personal Trainers Los Angeles, West Hollywood: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 98.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Ultimate Performance Personal Trainers Los Angeles, West Hollywood: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 67.–
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Bar = this company · dark tick = category median.
Star ratings
206 Google reviews we collected
5.0of 5
5 stars206100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 202 written reviews
96%praise
Praise28896%
Complaints114%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude8829%
Would recommend6321%
Quality & results4916%
Honesty & trust3512%
Speed & response279%
Communication207%
Price & value176%
What customers talk about
We read 202 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Also has the best communication, and incredibly kind!”
“I genuinely look forward to every session and couldn't recommend him enough!”
“Can't recommend him highly enough.”
“Her support and attention to detail and smartly articulated feedback to help me improve is unmatched.”
“…per week, but my work and family took over and I found myself in the worst shape of my life.…”
“Anna is genuinely as excited as I am every time I beat a personal record.”
“UP isn’t a temporary, quick-fix workout and diet program.”
“My trainer, Mo Boudifa, has helped me not only transform my body but also regain mobility in my knees—something I thought I’d never get back.”
“He’s patient and explains the why to everything food-related question I have.”
“price tag could ever be worth it but gave it a try.”
People customers mention
Anna22 reviews
Cristian17 reviews
Matt12 reviews
Bethany12 reviews
Leeb10 reviews
Roxy10 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Matthew2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I've been training here with Carson for six months now, and I've been amazed by the results! He's done an incredible job tailoring my program to my personal goals while constantly introducing new exercises and ideas to keep things fresh and challenging. He's also incredibly approachable and always available outside…
Anthony10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
I’ve been training several weeks with Anna Petrov. She has helped me completely transform and build muscle, and get a lot stronger. Also has the best communication, and incredibly kind! She works alongside my schedule and knows how to maximize our sessions. I used to dread going to a gym but with Anna she makes it so fun!
Julianamarie2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Thank you so much to Anna (my trainer) for everything so far! I recommend her 100%. 😁🙏🏻💯 Been with Ultimate Performance for 22 weeks. I have had so many health complications in recent years and got very out of shape. I never thought I would see such progress and I’m so thankful I am starting to get my health back. 🥹🫶🏻
Lise1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Ultimate Performance is a program that actually delivers. The trainers are phenomenal, the facility comprehensive, and the program incredibly customized to your needs. I’ve been working with Matt Leeb for 6 months and began to see results within a few weeks of our few sessions. The focus is on strength and health…
Pablo2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Been going for 8 weeks and have loved the transformation down body fat but more importantly learned a lot about proper nutrition and technique. My Trainer Matt Leeb is awesome.
Ron2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I’ve been training with Anna at Ultimate Performance West Hollywood, and I honestly can’t recommend this place enough. From day one, Anna has gone above and beyond: pushing me when I need it and helping me build new habits—not just workouts.
Signing up with Ultimate Performance has been a real catalyst for change…
I've been training here with Carson for six months now, and I've been amazed by the results! He's done an incredible job tailoring my program to my personal goals while constantly introducing new exercises and ideas to keep things fresh and challenging. He's also incredibly approachable and always available outside of our sessions to answer any questions I have about nutrition or my meal plan. I genuinely look forward to every session and couldn't recommend him enough!
Response from the owner · a week ago
Hi Matthew, thank you so much for taking the time to share your experience with us! We’re delighted to hear how positive your journey has been over the past six months and how impressed you’ve been with your results. It’s wonderful to hear how much you value his support outside of your sessions. Providing guidance on nutrition, answering questions, and helping clients stay on track between workouts are all important parts of the UP experience, and we’re pleased that Carson’s dedication has made such a difference to your journey. We’re incredibly proud of your progress so far and look forward to supporting you as you continue to achieve even more!
Liu Park1 reviewiTotal number of Google reviews Liu has written across all businesses on Google Maps, not just this one.
I’ve been training several weeks with Anna Petrov. She has helped me completely transform and build muscle, and get a lot stronger. Also has the best communication, and incredibly kind! She works alongside my schedule and knows how to maximize our sessions. I used to dread going to a gym but with Anna she makes it so fun!
Response from the owner · 6 months ago
Hi Anthony, thank you so much for your review! We’re thrilled to hear how much progress you’ve made and how much stronger you’re feeling. We’re also glad to hear that Anna’s communication and flexible scheduling have helped make your sessions both effective and enjoyable. It means a lot to know that training has made the gym fun for you. We can’t wait to continue supporting your journey!
Julianamarie2 reviewsiTotal number of Google reviews Julianamarie has written across all businesses on Google Maps, not just this one.
Thank you so much to Anna (my trainer) for everything so far! I recommend her 100%. 😁🙏🏻💯 Been with Ultimate Performance for 22 weeks. I have had so many health complications in recent years and got very out of shape. I never thought I would see such progress and I’m so thankful I am starting to get my health back. 🥹🫶🏻
Response from the owner · 7 months ago
Hi Julianamarie, thank you so much for your kind words! We’re thrilled to hear about your incredible progress over the last 22 weeks. Anna will be so happy to know her support has made such a difference. Your dedication, especially after facing health challenges, is truly inspiring. We’re proud to be part of your journey back to full health!
Lise Lipowsky1 reviewiTotal number of Google reviews Lise has written across all businesses on Google Maps, not just this one.
Ultimate Performance is a program that actually delivers. The trainers are phenomenal, the facility comprehensive, and the program incredibly customized to your needs. I’ve been working with Matt Leeb for 6 months and began to see results within a few weeks of our few sessions. The focus is on strength and health all while helping you achieve your goals in a short amount of time. Would highly recommend this gym and program!
Response from the owner · 7 months ago
Hi Lise, thank you for sharing your experience with us! Your kind words mean a great deal to our team. Thank you for recommending UP so highly. We’re proud of everything you’ve achieved so far and look forward to supporting you as you continue working toward your goals!
Pablo Esteban2 reviewsiTotal number of Google reviews Pablo has written across all businesses on Google Maps, not just this one.
Been going for 8 weeks and have loved the transformation down body fat but more importantly learned a lot about proper nutrition and technique. My Trainer Matt Leeb is awesome.
Response from the owner · 7 months ago
Hi Pablo, thank you so much for your fantastic review! We’re thrilled to hear about your progress over the last 8 weeks and that the focus on nutrition and technique has made such a difference. Matt will be delighted to know he’s had such a positive impact. Keep up the amazing work!
Kendra Richards2 reviewsiTotal number of Google reviews Kendra has written across all businesses on Google Maps, not just this one.
I’ve been training at UP West Hollywood for 11 weeks and am heading into week 12 beyond loving the experience and results so far. This is my happy place.
My trainer Anna has been exceptional — not just in workouts, but in education, nutrition guidance, and helping me to truly understanding how my body works. Her support and attention to detail and smartly articulated feedback to help me improve is unmatched. Everything feels intentional and tailored. Nothing generic. Every session is designed so I can perform at my best, even on days when my body needs adjustments. Anna is genuinely as excited as I am every time I beat a personal record. She truly listens and works hard to help me meet my goals. She has in fact helped me up my expectations for myself.
Week over week, I’ve seen the kind of progress you actually want to see: more strength, visible changes, and real confidence. I can now do a full pull-up completely unassisted — and I’m going for multiples next. I already need a new wardrobe. Just as important, the mental shift has been huge. I feel stronger, more capable, and more confident than I did before starting.
What’s worked is simple: I just follow the program, do what’s required, and push hard during sessions. The structure is there, the expertise is there, and the support is there. Bespoke training isn’t a buzzword here — it’s genuinely what you get.
I couldn’t have achieved these results on my own! Anna is the right trainer for me, and I absolutely love the process. If you’re looking for serious, thoughtful coaching from people who truly know what they’re doing, Ultimate Performance is the place.
Price assessment: Reasonable price
Services: Nutrition consulting
Response from the owner · 8 months ago
Hi Kendra, thank you for sharing such an incredible review of your experience at UP West Hollywood! We’re delighted that the structured, bespoke approach at UP has resonated with you and supported real, visible change. Thank you for trusting us with your journey and recommending UP so highly. We can’t wait to see you conquer those multiple pull‑ups next—and everything else you’ve set your sights on!
Ron Green2 reviewsiTotal number of Google reviews Ron has written across all businesses on Google Maps, not just this one.
I’ve been training with Anna at Ultimate Performance West Hollywood, and I honestly can’t recommend this place enough. From day one, Anna has gone above and beyond: pushing me when I need it and helping me build new habits—not just workouts.
Signing up with Ultimate Performance has been a real catalyst for change in my life. Physically, I am stronger, healthier, and fitter than I’ve been in years. Mentally, I am more focused and energized. Anna has made all the difference in keeping me accountable and motivated to stay the course. Loving the transformation inside and out!
Thank you, Anna and the team, for everything.
Response from the owner · a year ago
Hi Ron, thank You for Your Incredible Feedback! On behalf of Anna and the entire team at Ultimate Performance West Hollywood, thank you so much for your kind words and thoughtful reflection on your journey with us. We’re excited to see what’s next for you and are always here to support your continued success.
Lindsey Barron5 reviewsiTotal number of Google reviews Lindsey has written across all businesses on Google Maps, not just this one.
When I came to UP I was feeling a bit lost—struggling with burnout, emotions, and a lack of consistency. From day one, my trainer, Anna gave me the structure, tools, and accountability I really needed. With her support, I’ve not only gotten stronger physically but also built more resilience mentally. She helped me better understand my diet, my body, and how to truly take care of myself. The results I’ve seen have been incredible, and I’m so grateful for her guidance. Highly recommend Anna and the UP Program to anyone looking for a trainer who genuinely cares and makes a real impact.
Response from the owner · a year ago
Hi Lindsey, thank you so much for sharing this, and we’re really glad Anna’s support has made such a meaningful impact. It’s amazing to hear how far you’ve come, physically and mentally. Keep going strong, you’re doing brilliantly!
Geoff Marecek9 reviewsiTotal number of Google reviews Geoff has written across all businesses on Google Maps, not just this one.
Enrique pushed me to make powerful changes in my lifestyle and to change my body for the better. I exceeded my goals during my time at UP, mostly because Enrique didn't let me accept good enough. He provided a lot of positive reinforcement while also challenging my assumptions about eating and helping me make better choices. He met me where I need to be mentally in the gym and challenged me to push harder at every session while keeping me from getting hurt, which has been a problem in the past. Can't recommend him highly enough.
Response from the owner · a year ago
Hi Geoff, thank you for your review! Your drive, consistency, and openness to growth made all the difference. We’re so proud of everything you’ve achieved, this transformation is all you
