chloe hsiao5 reviewsTotal number of Google reviews chloe has written across all businesses on Google Maps, not just this one.
Review from Google · view on Googlenice tenting done，great team！
Unicare Pest Management
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%98+25.6Value 15%94+14.3Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#19 of 110 bed bug exterminatorsPosition by Experts Score among all companies we track in this category. · better than 83%
5.0 ★★★★★ 54 Google reviews · 22 photos
100%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
Oct 2026latest review
Unicare Pest Management at a glance
Google reviewers rate Unicare Pest Management five stars based on fifty-four reviews, noting that the owner does not respond to feedback. Customers describe services including tenting, termite repair, deck building, and insulation replacement, highlighting punctuality, professional communication, and competitive pricing. Recurring themes emphasize thorough workmanship and efficient scheduling for both residential and multi-unit properties, with no common criticisms identified in the provided excerpts.
- Google rating: 5.0 out of 5 from 54 reviews (100% five-star).
- Reviews on this page: 54 Google reviews (51 with written comments, 29 with photos).
- Owner responses: the business replied to 0% of reviews.
- Most recent review: October 25, 2026.
- Service: Bed Bug Exterminator serving West Covina, California.
Data from Google, last updated November 1, 2026.
Score profile vs other bed bug exterminators
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: value.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Unicare Pest Management: 99/100 on this factor. Category median: 95.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Unicare Pest Management: 98/100 on this factor. Category median: 95.A
98
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 97.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Unicare Pest Management: 94/100 on this factor. Category median: 100.A
94
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Unicare Pest Management: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 94.–
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Bar = this company · dark tick = category median.
Star ratings
54 Google reviews we collected
- 5 stars54100%
- 4 stars00%
- 3 stars00%
- 2 stars00%
- 1 star00%
Praise vs complaints
Phrases our text analysis found in 51 written reviews
- Praise9196%
- Complaints44%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price360%
- Reasonable240%
- Overpriced00%
- Not sure00%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude2425%
- Quality & results2223%
- Speed & response1920%
- Would recommend1314%
- Price & value66%
- Honesty & trust66%
- Communication55%
What customers talk about
We read 51 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Feng was professional, honest, and truly customer-focused.”
“He delivered exceptional work, and our new outdoor area exceeded all expectations!”
“Honest Termite Repair helped me repair the wood damaged by rain and termites.”
“Quick setup, answered calls promptly, and were always available.”
“I'm very satisfied with everything and highly recommend them!”
“They were professional, on time, and provided high-quality workmanship at a fair price.”
“I had a great experience with UNICARE Integrity Pest Management, Inc.”
“He took the time to explain everything clearly and made sure the job was done right.”
People customers mention
- Jeff 5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Unicare Pest Management for 3 kinds of job. Pick one to see what they paid and said.
Recent priced reviews
GloriaLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
⭐⭐⭐⭐⭐ Excellent Service – Highly Recommend I had a great experience with UNICARE Integrity Pest Management, Inc.. Gary H. Feng was professional, honest, and truly customer-focused. He took the time to explain everything clearly and made sure the job was done right. You can tell he really cares about his customers.…
Paid $200+Reasonable priceTermite extermination
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Termite extermination | 2 | $113–$371 |
| Flea & mite extermination | 2 | $90–$282 |
| Termite inspection | 2 | $133–$282 |
Compare with
Photos
Customer reviews
5.0 ★★★★★ 54 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Sweet HLocal Guide · 18 reviewsTotal number of Google reviews Sweet has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey offer exceptional quality for termite wood damage repair at highly competitive rates, especially compared to larger companies.
Mike ZhaoLocal Guide · 11 reviewsTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleEverything is right on schedule and going according to plan. Thanks, Jeff!
Shumeng CLocal Guide · 9 reviewsTotal number of Google reviews Shumeng has written across all businesses on Google Maps, not just this one.
Review from Google · view on Googlegreat exterior painting job done，thanks unicare team！
GloriaLocal Guide · 19 reviewsTotal number of Google reviews Gloria has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google⭐⭐⭐⭐⭐ Excellent Service – Highly Recommend I had a great experience with UNICARE Integrity Pest Management, Inc.. Gary H. Feng was professional, honest, and truly customer-focused. He took the time to explain everything clearly and made sure the job was done right. You can tell he really cares about his customers. Special thanks to Lew, the Filipino-American technician. He was extremely thorough and detail-oriented. His work was clean, careful, and very professional. It’s rare to find a company with such a strong and reliable team. Highly recommended!
- Price assessment: Reasonable price
- Price: $200+
- Services: Termite extermination
wang jerryLocal Guide · 24 reviewsTotal number of Google reviews wang has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google诚信白蚁帮我修理了因雨水、白蚁咬坏的木头，各方面都很满意，推荐！
- Price assessment: Great price
Ken KingLocal Guide · 29 reviewsTotal number of Google reviews Ken has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google白蚁消杀推荐，很细致的木工
LA catPAPALocal Guide · 8 reviewsTotal number of Google reviews LA has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFast, clean, and professional. They finished a job like this in just two days — it would’ve taken me more than a week on my own. Highly recommended.
- Price assessment: Reasonable price
- Services: Flea & mite extermination
Qiqing LiLocal Guide · 15 reviewsTotal number of Google reviews Qiqing has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI am extremely satisfied with the termite damage repair and paint work! thank you unicare ！
- Price assessment: Great price
- Services: Termite inspection, Termite extermination, Flea & mite extermination, General pest inspection
Joseph Josh7 reviewsTotal number of Google reviews Joseph has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGlad Unicare used a brand-new tent to ensure there would be no leaks during the fumigation process. This gave me great confidence that the treatment would be completely effective and safe for my home
Business details
- Address: 230 E Foothill Blvd, Monrovia, CA 91016
- Phone: (800) 916-9779
- Website: unicarepestmanagement.com
- Service area: West Covina, CA