Google reviewers rate Unique Flooring & Design 4.5 out of 5 stars based on 55 reviews, with the owner responding to 20 percent of them. Customers frequently praise the store for punctual installation, clear communication, competitive pricing, and high-quality craftsmanship on projects ranging from tile to carpet. Common criticisms include a lack of posted prices on the website, refusal to service materials purchased elsewhere, and isolated reports of rude behavior or delayed estimates.
Google rating: 4.5 out of 5 from 55 reviews (87% five-star).
Reviews on this page: 55 Google reviews (50 with written comments, 5 with photos).
Owner responses: the business replied to 20% of reviews.
I’ve known Unique Flooring for several years now and have completed multiple projects with them over time. Nelson and his team have always been very professional, punctual, and consistent in delivering high-quality installations.
Communication is always clear and easy, which makes the entire process smooth and efficient. It’s rare to find a company that combines reliability, craftsmanship, and great customer service the way they do.
I highly recommend Unique Flooring and appreciate the great work Nelson continues to provide.
SarahLocal Guide · 30 reviewsiTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
It has been an absolute pleasure working with Nelson from the moment I stopped by the showroom. He was so friendly and helpful as I made my selection with my new flooring. I was so happy to support local and he really made sure this project was perfect! Jay and Charlie did such an incredible job on the installation, truly one of the nicest jobs anyone has ever done on our house (and we’ve had a lot of work done which makes their craftsmanship stand out even more). I highly recommend Unique Flooring for your project and I’m looking forward to working with Nelson again on upcoming home renovations!
Response from the owner · 8 months ago
Hi Sarah! It was our pleasure to serve you!
Glenn Dorman4 reviewsiTotal number of Google reviews Glenn has written across all businesses on Google Maps, not just this one.
Unique Flooring and Design did a fantastic job replacing old linoleum with modern tile flooring in our laundry room, adjoining hallway and three bathrooms. Owner Nelson Carballea is very much a professional gentleman. He listened skillfully to our needs and desires and customized a strategy to accommodate our goals. Seeing the beautiful tile products available in his store encouraged us to dust off an 11-year old project and consider doing business with his company. He allowed us to take tile samples home for review and never pressured us to commit a purchase. The entire process from beginning to end pleasantly exceeded expectations. We scheduled an estimate, which he personally accomplished and returned with a very reasonable offer. Scheduling was easy and quick; materials and installers were available within a week. Our prep was minimal, because installers (led by Yasnioby R.) removed and replaced washer, dryer and toilets with care and precision. Installation was expert and professional; tile layout was well planned and level throughout, even securing the “squeaky” upstairs subfloor before laying the tile. Installers were very respectful of our home and “worked clean” never leaving us feeling like we were in the middle of a construction zone. The project has been transformative; it renewed and amplified the beauty of those spaces. We are estactic about the outcome and grateful for meeting Nelson Carballea with whom we enjoyed doing business. We highly recommend Unique Flooring and Design to anyone thinking of repairing or upgrading flooring, especially tile.
Sandy Albert5 reviewsiTotal number of Google reviews Sandy has written across all businesses on Google Maps, not just this one.
Nelson Carballea, owner of Unique Flooring & Design, in Oviedo, is one of the most honest and conscientious business owners I have ever dealt with. When he came to do his final measurements for the new carpeting I had chosen at his store, he did something astonishing. Rather than try to sell me new carpet and padding, he told me that my existing carpet was in great shape and just needed stretching where it had bunched up (due to poor quality installation and carpet cleaning in previous years).
His honesty amazed me and he even recommended a professional contact (Dwain Avalos, owner of East Coast Flooring and Installations, Winter Springs), to do the job. Not only did Nelson save me hundreds of dollars, but he impressed me as an ethical businessman with a great deal of knowledge, experience and integrity. I would not hesitate to do business with Nelson in the future and can highly recommend him for your next flooring project.
John Paul Rivera9 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Unique Flooring is the spot to be at- need quality tiles both wall and floors - this is the place to be - talk to Nelson- he knows his stuff - all day long.
Randy Hepner10 reviewsiTotal number of Google reviews Randy has written across all businesses on Google Maps, not just this one.
We LOVE our new floors. Nelson was great to work with and we couldn't be more pleased with Jerry and Charles, who installed the floors. They were courteous, careful and cleaned up at the end of each day. The communication was great throughout the process. 5 stars for Unique Flooring and Design!
Response from the owner · 2 years ago
We are glad you are pleased and it was our pleasure to serve you Mr. Hepner. Thank you.
N KLocal Guide · 35 reviewsiTotal number of Google reviews N has written across all businesses on Google Maps, not just this one.
Nelson and his contractors did an excellent job installing our commercial LVP flooring and carpeting at our wedding venue. Nelson took the time to explain all of our options and order us samples. His crew showed up and worked hard until the job was done. The venue floors, staircase, and upstairs carpeting came out exactly as we wanted. Thank you!
Response from the owner · 2 years ago
Hi Natalie! Thank you it was a pleasure working with you guys.
carlos moll3 reviewsiTotal number of Google reviews carlos has written across all businesses on Google Maps, not just this one.
Glad to have selected Nelson and team to do our flooring.
Not only did Unique Flooring and Design provide competitive pricing, but their attention to detail, friendliness and scheduling updates during installation process was very important as I work from home office. The fact that we can support small, locally owned business is high in our criteria during any project selection process.
We will be using Nelson and team again for other upcoming projects in 2024.
Response from the owner · 2 years ago
Thank you Mr. Moll it is our pleasure to work with you.
Beau Case6 reviewsiTotal number of Google reviews Beau has written across all businesses on Google Maps, not just this one.
November, 2022: We first looked at big box stores. Then Unique was referred by work colleagues, and we liked what we saw in their homes. Nelson is a great, solid guy, and a veteran to boot! His luxury vinyl installer, Gerry, also a vet, was amazing--great, caring craftsmanship. We loved what they did upstairs this year, so are inviting them back to do downstairs after the new year, SUPPORT LOCAL!
March, 2023: My second review, return customer. Last year, Unique Flooring put in Southwind Harbor Plank LVT upstairs. Yesterday they completed Happy Floors porcelain downstairs--AMAZING work. Truly expert craftsmanship--single unified pattern throughout house, perfectly level, straight lines--exactly what you would expect. The installer Yasnovy has a good eye for detail and recommended some changes to improve our design. His crew also were amazingly kind and meticulous. They took extra time and care--vacuuming and mopping at beginning and end of each day, taking great care in moving large piece of furniture back and forth. I expected quality work and they greatly exceeded expectations. Nelson is so knowledgeable and is great to work with. Top that all off with reasonable competitive pricing!
Response from the owner · 3 years ago
Thank you Mr. Case it has been a pleasure working with you. We appreciate your business.
