iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%95+23Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty98−0.2Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#50 of 113 HVAC contractorsiPosition by Experts Score among all companies we track in this category. · better than 56%
4.9★★★★★938 Google reviews · 24 photos
96%five-star reviews
4.95★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.9%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
98%reviews answered by the owner
$824typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently highlight punctual arrivals, clear communication, and thorough explanations of service options for HVAC, plumbing, and electrical repairs. While many praise the professional demeanor and attention to detail, recurring criticisms note high costs for simple fixes and instances of incomplete follow-up on estimates or unresolved issues after initial repairs.
Google rating: 4.9 out of 5 from 938 reviews (96% five-star).
Reviews on this page: 938 Google reviews (675 with written comments, 44 with photos).
Owner responses: the business replied to 98% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.
This companyHVAC Contractors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.United HVAC, Plumbing & Electrical: 94/100 on this factor. Category median: 94.A
94
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.United HVAC, Plumbing & Electrical: 95/100 on this factor. Category median: 93.A
95
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.United HVAC, Plumbing & Electrical: 98/100 on this factor. Category median: 96.A
98
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.United HVAC, Plumbing & Electrical: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.United HVAC, Plumbing & Electrical: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.United HVAC, Plumbing & Electrical: 100/100 on this factor. Category median: 100.A
100
Bar = this company · dark tick = category median.
Star ratings
938 Google reviews we collected
4.9of 5
5 stars89996%
4 stars293%
3 stars51%
2 stars30%
1 star20%
Praise vs complaints
Phrases our text analysis found in 675 written reviews
99%praise
Praise1,59999%
Complaints161%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
96%fair
Great price1424%
Reasonable4171%
Overpriced23%
Not sure12%
$824+151% vs typical HVAC contractors
Middle half of what 45 customers paid ($382–$2.1k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response40725%
Staff & attitude32620%
Quality & results27717%
Price & value22414%
Would recommend19312%
Communication1127%
Honesty & trust765%
What customers talk about
We read 675 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He made a special trip of coming back the same day when the original thermostat he had recommended would not work and needed to be replaced with another model.”
“He was very helpful explaining the benefits of three different possibilities.”
“Manuel did a great job replacing my thermostat, which was ancient.”
“And the worst part?”
“I originally found them through their drain cleaning promo, and there were no hidden fees—the price was exactly as advertised.”
“They did a good job but they’re very expensive.”
“I would happily recommend him to anyone looking for a reliable plumber.”
“AVOID THIS COMPANY AT ALL COSTS!”
“Logan was very helpful and explained everything step-by-step and I really appreciated the diligence he showed in getting everything working.”
“He never told me he'd fix the problem or no communication was made about charge of any for this test.”
“It's rare to find a technician who is skilled and honest and treats you like a person rather than a sale.”
People customers mention
Alex13 reviews
Pasha11 reviews
Anton11 reviews
Heaters8 reviews
Neo7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired United HVAC, Plumbing & Electrical for 8 kinds of job. Pick one to see what they paid and said.
EElizabeth2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Manuel did a great job replacing my thermostat, which was ancient. He was very helpful explaining the benefits of three different possibilities. He helped set me up for a free inspection for my heater which will probably need replacing. He made a special trip of coming back the same day when the original thermostat…
Paid $200–400Reasonable price
KKen5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Manuel Lopez is awesome. Great service and advice! Highly recommend him for HVAC repairs.
Paid $1–200Great priceHVAC system repair
LLeonel2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I had a great experience with Cristopher Villa. He did an excellent job redoing the plumbing underneath my kitchen sink and making sure everything was properly connected and working as it should. He also snaked the kitchen drain line to address a recurring blockage. Cristopher was professional, knowledgeable, and…
PPrakashLocal Guide · 91 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★
They did a good job but they’re very expensive. $360 to fix a clogged bathroom sink. Took 20 minutes to remove the p-trap, snake the pipe inside the wall and remove hair that caused the clog. Pleased with the work but very pricey
Paid $200–400Overpriced
JJeff1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
United responded quickly on weekend night and dispatched consultation next morning. Neo was very friendly and not a pushy salesman. Pasha installed the new tank and did a great job!
YYing3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Anton got here on time same day for a bad clog. He got into the crawl space to get a sense of pipe layout, snaked through the clog that’s pretty far down the pipe, and showed me videos of the pipes to get a sense of the issue. Very happy with the results!
Manuel did a great job replacing my thermostat, which was ancient. He was very helpful explaining the benefits of three different possibilities. He helped set me up for a free inspection for my heater which will probably need replacing. He made a special trip of coming back the same day when the original thermostat he had recommended would not work and needed to be replaced with another model. He was very kind and considerate and knowledgeable. Excellent work Manuel!! Thank you!
Price assessment: Reasonable price
Price: $200–400
Response from the owner · a day ago
Thank you, Elizabeth, for the thoughtful review and for recognizing Manuel’s hard work. We’re glad he was able to help replace your thermostat, explain the options clearly, and come back the same day to make sure everything was taken care of properly. We appreciate your kind words and look forward to helping you again whenever you need us.
H
Heng Fai MakLocal Guide · 19 reviewsiTotal number of Google reviews Heng has written across all businesses on Google Maps, not just this one.
Pasha did a great job with installing my new water heater. Arrived on time. Professionally done. Clean and tidy. Good coverage for my floor during his work. Thank you Pasha and United!
Price assessment: Reasonable price
Services: Water heater installation
Response from the owner · a week ago
Thank you, Heng Fai Mak, for the wonderful review and for recognizing Pasha’s work. We’re glad to hear your water heater installation was completed on time and with care, including the floor protection and tidy cleanup. We truly appreciate your support and look forward to serving you again whenever you need us.
M
Margaret Li1 reviewiTotal number of Google reviews Margaret has written across all businesses on Google Maps, not just this one.
I’ve used this company twice and had a great experience both times. Julian helped with a kitchen drain issue and did a thorough evaluation of the house, and Pasha helped with the water heater and faucet. Both were professional, responsible, and paid great attention to detail.
I originally found them through their drain cleaning promo, and there were no hidden fees—the price was exactly as advertised. Reliable, honest, and easy to work with. I’d definitely use them again.
Price assessment: Reasonable price
Services: Water heater installation
Response from the owner · a week ago
Thank you, Margaret, for your kind words and for choosing us twice—we’re glad Julian and Pasha were able to help with your kitchen drain, water heater, and faucet needs. We’re especially pleased to hear that the promo pricing was exactly as advertised and that you found the experience reliable, honest, and easy to work with. We truly appreciate your support and look forward to helping you again whenever you need us.
G
Ganesh Krishnamoorthy2 reviewsiTotal number of Google reviews Ganesh has written across all businesses on Google Maps, not just this one.
Logan was awesome! Prompt response to a service request and quick resolution to our HVAc issues
Response from the owner · a week ago
Thank you, Ganesh, for the kind words and for taking the time to share your experience. We’re glad Logan was able to respond promptly and get your HVAC issue resolved quickly. We appreciate your support and look forward to helping you again whenever you need us.
D
Dana Zellers1 reviewiTotal number of Google reviews Dana has written across all businesses on Google Maps, not just this one.
Close to the Fourth of July, my air conditioner stopped working in the middle of a heat wave and united HVAC was quick to respond. Logan came by and worked tirelessly to repair it. And now it works even better than before. Logan was very helpful and explained everything step-by-step and I really appreciated the diligence he showed in getting everything working. He just came by again to do a regular maintenance check up on my system ahead of winter and it’s just a pleasure to work with him.
Services: HVAC system repair, HVAC system maintenance, A/C system maintenance
Response from the owner · 2 weeks ago
Thank you, Dana, for the wonderful review and for trusting us during such a hot time of year. We’re glad Logan was able to get your AC repaired quickly, explain everything clearly, and help keep your system in great shape with the maintenance visit ahead of winter. We truly appreciate your kind words and look forward to helping you again whenever you need us.
H
Huifang Feng1 reviewiTotal number of Google reviews Huifang has written across all businesses on Google Maps, not just this one.
Thank you, Huifang, for the kind words and 5-star review. We’re glad to hear Anton did a great job and that you were happy with the installation. We appreciate your support and look forward to helping you again whenever you need us.
C
Chris Cho3 reviewsiTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
Great communication and very friendly. Explained everything well. Fixed everything in one session
Services: Drain cleaning
Response from the owner · 2 weeks ago
Chris, thank you for the kind words and for taking the time to share your experience. We’re glad our team could provide clear communication, friendly service, and get everything fixed in one visit. We appreciate your support and look forward to helping you again whenever you need us.
Z
Ziang Gu12 reviewsiTotal number of Google reviews Ziang has written across all businesses on Google Maps, not just this one.
I had a great experience with Anton! He was professional, friendly, and helpful, and I really appreciated his care and attention to the plumbing work. Thank you, Anton, for the excellent service! I would happily recommend him to anyone looking for a reliable plumber.
Response from the owner · 2 weeks ago
Thank you, Ziang, for the kind words and for recognizing Anton’s professionalism, friendliness, and attention to detail. We’re glad to hear he provided excellent plumbing service and made such a positive impression. We truly appreciate your recommendation and look forward to helping you again whenever you need us.
K
Ken Mc Knight5 reviewsiTotal number of Google reviews Ken has written across all businesses on Google Maps, not just this one.
Manuel Lopez is awesome. Great service and advice! Highly recommend him for HVAC repairs.
Price assessment: Great price
Price: $1–200
Services: HVAC system repair
Response from the owner · 3 weeks ago
Thank you, Ken, for the kind words and recommendation. We’re glad to hear Manuel provided great service and helpful advice for your HVAC repair needs. We appreciate your support and look forward to serving you again anytime.
R
RayLocal Guide · 20 reviewsiTotal number of Google reviews Ray has written across all businesses on Google Maps, not just this one.
Anton is perfect. And provide the good diagnostic for my house okay.
Response from the owner · 3 weeks ago
Ray, thank you for the kind words and for sharing your experience. We’re glad Anton was able to provide a thorough diagnostic for your home and deliver the level of service you deserved. We appreciate your support and look forward to helping you again whenever you need us.
