Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%97+25.3Value 15%90+13.7Craft & service penalty99−0.1Experts Score= 96Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCOREUnited HVAC, Plumbing & Electrical
Sunnyvale, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #42Position by Experts Score among all companies we track in this category. of 113 HVAC contractors · 5.0★ from 135 Google reviews
Report card
Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: value.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.United HVAC, Plumbing & Electrical is better than 98% of HVAC contractors.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.United HVAC, Plumbing & Electrical is better than 97% of HVAC contractors.A
97
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.United HVAC, Plumbing & Electrical is better than 99% of HVAC contractors.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.United HVAC, Plumbing & Electrical is better than 90% of HVAC contractors.A
90
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.United HVAC, Plumbing & Electrical is better than 100% of HVAC contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.United HVAC, Plumbing & Electrical is better than —% of HVAC contractors.–
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Reviews for your job
Customers hired United HVAC, Plumbing & Electrical for 8 kinds of job.
United HVAC, Plumbing & Electrical for toilet repair
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.2
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$400–500
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$176–$517
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%
All 2 Google reviews tagged “Toilet repair”
Meike6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
Very fast and reliable service! Technician was at our house less than 2 hours after I’d put in a request. He gave us a good quote and fixed our issue in under 30 minutes. Thanks Neo!
Paid $100–200Great priceToilet repair
Tinh10 months ago★★★★★
Rating only, no written review.
Paid $400–500Reasonable priceToilet repair
Price
$549+67% vs typical HVAC contractors
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 15%Reasonable 69%Overpriced 8%Not sure 8%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Drain cleaning | 9 | $161–$429 |
| Water heater installation | 7 | $1.2k–$2.8k |
| Plumbing pipe repair | 6 | $251–$1.2k |
| Sewer repair | 4 | — |
| Plumbing leak repair | 3 | — |
| Plumbing leak detection | 3 | $57–$478 |
| Toilet installation | 2 | — |
| Toilet repair | 2 | $176–$517 |
