Analyzing 6,597,6366.6M ReviewsFor 18,31418.3K Experts

Experts Reviews · Company report
United HVAC, Plumbing & Electrical logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%97+25.3Value 15%90+13.7Craft & service penalty99−0.1Experts Score= 96Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE

United HVAC, Plumbing & Electrical

Sunnyvale, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #42Position by Experts Score among all companies we track in this category. of 113 HVAC contractors · 5.0★ from 135 Google reviews

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Report card

Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.United HVAC, Plumbing & Electrical is better than 98% of HVAC contractors.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.United HVAC, Plumbing & Electrical is better than 97% of HVAC contractors.A
97
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.United HVAC, Plumbing & Electrical is better than 99% of HVAC contractors.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.United HVAC, Plumbing & Electrical is better than 90% of HVAC contractors.A
90
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.United HVAC, Plumbing & Electrical is better than 100% of HVAC contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.United HVAC, Plumbing & Electrical is better than —% of HVAC contractors.–
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Reviews for your job

Customers hired United HVAC, Plumbing & Electrical for 8 kinds of job.

United HVAC, Plumbing & Electrical for water heater installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.7
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$1.2k–$2.8k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “Water heater installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#11 / 22
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 7 Google reviews tagged “Water heater installation”

Sea4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

We are very pleased with the HVAC services provided by United. They come to help immediately and offers professional advice based on assessed situations. Special shout out to technician Vitaly who stayed late until 9pm to make sure we have hot water back on running before he left. His workmanship, professionalism…

Paid $1,000+Reasonable priceWater heater installation
PrakharLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Extremely professional, explained the issue with our old water heater, the entire procedure, what to expect during new installation, dealing with manufacturer, insurance company etc. 10/10 service.

Paid $1,000+Great priceWater heater installation
Joseph6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Not that I want to need a plumber, but when I do, it’s nice to know I can call United plumbing’s service personnel. Nice folks. They know what they are doing. Consistently good results. We had a water heater failure. United sent a technician to assess the water heater within a 2-hour window. Then they helped us…

Paid $1,000+Reasonable priceWater heater installation
Nettie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Technician Enty took care of the job nicely. Saba was great answering all my questions and make sure things are good before leaving. It has been two weeks and so far as good.

Water heater installation+ Responsiveness+ Quality+ Professionalism
Sybil5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Quick action and easy communication. Highly recommend!

Water heater installation
DR2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Had a tankless water heater installed to replace my 20 year old tank. Found thru Yelp and great response time, same day service on inspection and service call. Great value, better price than I was quoted elsewhere, would highly recommend.

Water heater installation+ Responsiveness+ Punctuality+ Quality
Tony4 years ago★★★★★

Rating only, no written review.

Water heater installation+ Professionalism

Price

$549+67% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 15%Reasonable 69%Overpriced 8%Not sure 8%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning9$161–$429
Water heater installation7$1.2k–$2.8k
Plumbing pipe repair6$251–$1.2k
Sewer repair4—
Plumbing leak repair3—
Plumbing leak detection3$57–$478
Toilet installation2—
Toilet repair2$176–$517

Compare with

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