Analyzing 7,203,8127.2M ReviewsFor 20,40220.4K Experts

United Way of Grand Forks, East Grand Forks & Area logo

United Way of Grand Forks, East Grand Forks & Area

Non-profit organization · Grand Forks, ND · reviewed since 2016

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%74+47Reliability 28%92+26Replies to reviews 8%21+1.7Experts Score= 75Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#21 of 36 after school carePosition by Experts Score among all companies we track in this category. · better than 43%
4.7 ★★★★★ 25 Google reviews · 3 photos
76%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
20%reviews answered by the owner
Jan 2026latest review
📞 Call (701) 775-8661Request a call backWebsite ↗

United Way of Grand Forks, East Grand Forks & Area at a glance

Google reviewers rate United Way of Grand Forks, East Grand Forks & Area 4.7 out of 5 based on 25 reviews. Customers frequently describe staff as friendly, caring, and responsive, noting that the organization provided quick assistance and sympathetic support during family hardships and relocations. Recurring themes include helpful communication and community service, with no specific criticisms identified in the provided excerpts.

  • Google rating: 4.7 out of 5 from 25 reviews (76% five-star).
  • Reviews on this page: 25 Google reviews (11 with written comments).
  • Owner responses: the business replied to 20% of reviews.
  • Most recent review: January 9, 2026.
  • Service: After School Care serving Grand Forks, North Dakota.

Data from Google, last updated October 28, 2026.

Score profile vs other after school care

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: replies to reviews.

Satisfaction74Reliability92Craft & service–Value–Momentum100Replies to reviews21Satisfaction: 74 (median 82)Reliability: 92 (median 79)Momentum: 100 (median 100)Replies to reviews: 21 (median 73)
This companyAfter School Care median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.United Way of Grand Forks, East Grand Forks & Area: 74/100 on this factor. Category median: 82.B
74
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.United Way of Grand Forks, East Grand Forks & Area: 92/100 on this factor. Category median: 79.A
92
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 87.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 89.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.United Way of Grand Forks, East Grand Forks & Area: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.United Way of Grand Forks, East Grand Forks & Area: 21/100 on this factor. Category median: 73.D
21

Bar = this company · dark tick = category median.

Star ratings

25 Google reviews we collected

  • 5 stars1976%
  • 4 stars416%
  • 3 stars28%
  • 2 stars00%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 11 written reviews

  • Praise8100%
  • Complaints00%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude675%
  • Speed & response113%
  • Communication113%

What customers talk about

We read 11 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Thank you so much Linda and Ashley with all of staff there always friendly, kind and nice with me and my boy and help us a lot.”
  • “we have had many recent struggles and they were quick to help when I reached out”
  • “Really felt that she listened to my concerns, answered any questions I had no matter the time.”

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

King2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

They help us when we mo ed to north dakota with nothing amd where there every step of the way. Thanks United way

yenLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Thank you so much Linda and Ashley with all of staff there always friendly, kind and nice with me and my boy and help us a lot. I can't tell how much I'm appreciate and thankful for that

ClaraLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Jordan was a very caring and understanding. Really felt that she listened to my concerns, answered any questions I had no matter the time. Updated: 05/28/24 - United Way staff are so amazing. Brooke is very helpful, resourceful,and caring .They helped me and my family during our hardship. I am so grateful for…

AmyLocal Guide · 112 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

They have been so helpful and sympathetic to me and my family..we have had many recent struggles and they were quick to help when I reached out

Compare with

Photos

Customer reviews

4.7 ★★★★★ 25 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Filter by topic — each topic is highlighted in the reviews in the same color
Rock N RealityLocal Guide · 27 reviewsTotal number of Google reviews Rock has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great people work here.

Response from the owner · 9 months ago

Thank you so much!

King Diaz2 reviewsTotal number of Google reviews King has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

They help us when we mo ed to north dakota with nothing amd where there every step of the way. Thanks United way

yen thuanLocal Guide · 30 reviewsTotal number of Google reviews yen has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Thank you so much Linda and Ashley with all of staff there always friendly, kind and nice with me and my boy and help us a lot. I can't tell how much I'm appreciate and thankful for that

Response from the owner · a year ago

Thank you for the kind words. We are SO happy that we were able to help!

Clara VillarealLocal Guide · 14 reviewsTotal number of Google reviews Clara has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Jordan was a very caring and understanding. Really felt that she listened to my concerns, answered any questions I had no matter the time. Updated: 05/28/24 - United Way staff are so amazing. Brooke is very helpful, resourceful,and caring .They helped me and my family during our hardship. I am so grateful for Brooke and United Way non profit organization . Thank you so much everyone!

Gary Stuart (Gary19578)Local Guide · 571 reviewsTotal number of Google reviews Gary has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Nice place

Amy VandalLocal Guide · 112 reviewsTotal number of Google reviews Amy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

They have been so helpful and sympathetic to me and my family..we have had many recent struggles and they were quick to help when I reached out

Response from the owner · 2 years ago

Thank you for your kind words, Amy! We are so happy that we were able to help!

Shawna JefferyLocal Guide · 32 reviewsTotal number of Google reviews Shawna has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Nice people there..

Jackie C.14 reviewsTotal number of Google reviews Jackie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

They are amazing, helped me so much

Tara LullaLocal Guide · 674 reviewsTotal number of Google reviews Tara has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

They do a lot of great things for the community!!

Response from the owner · 2 years ago

Thank you, Tara! We are grateful for the opportunity to serve our community!

ahad khan4 reviewsTotal number of Google reviews ahad has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Nice people

United Way of Grand Forks, East Grand Forks & Area on Google Maps →

Business details