Customers frequently praise the company for punctual arrivals, professional conduct, and reasonable pricing for carpet, tile, and furniture cleaning. Reviews highlight effective stain removal, thorough work, and prompt communication regarding appointment details. However, recurring criticisms involve missed appointments, unexpected price increases, and instances where cleaning results did not last or caused disturbances to residents.
Google rating: 5.0 out of 5 from 950 reviews (98% five-star).
Reviews on this page: 950 Google reviews (681 with written comments, 24 with photos).
Owner responses: the business replied to 31% of reviews.
Most recent review: October 26, 2026.
Service: Carpet Cleaning serving Fort Worth, Texas.
Data from Google, last updated November 5, 2026.
Star ratings
950 Google reviews we collected
5.0of 5
5 stars93398%
4 stars121%
3 stars10%
2 stars00%
1 star40%
Praise vs complaints
Phrases our text analysis found in 681 written reviews
99%praise
Praise1,26199%
Complaints81%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results34127%
Speed & response27822%
Staff & attitude26121%
Would recommend18915%
Price & value13210%
Communication433%
Honesty & trust252%
What customers talk about
We read 681 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“…ars now this company is Reliable with Reasonable pricing and does an excellent job all the staff is friendly , professional and ensures you are a Sat…”
“THE WORST PART IS THEY WERE CLEANING AN APARTMENT FROM A DIFFERENT BUILDING SEPARATE FROM MINE BUT IT DIDN'T STOP THEM FROM WAKING UP MY INFANT.”
“They were prompt on time and reasonably priced highly recommend.”
“They have great customer service and do a nice job.”
“…nd ensures you are a Satisfied Customer at the end of their service I highly recommend using them!…”
“been using Unitex for over 3 years now this company is Reliable with Reasonable pricing and does an excellent job all the staff is friendly , profess…”
“Excellent service, great communication, & quality work.”
“I have been using Unitex for over 3 years now this company is Reliable with Reasonable pricing and does an excellent job all the staff is friendly ,…”
People customers mention
Cleaning17 reviews
Juan12 reviews
Armando12 reviews
Christian8 reviews
Nancy8 reviews
Ernesto7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
They referred to us by our realtor prior to putting our house on the market. We had our ceramic tile and grout in our kitchen brightened up and cleaned and we had several very heavy stains removed. They saved us a lot of money on Carpet Repair! They were prompt on time and reasonably priced highly recommend.
Price assessment: Great price
Price: $400–450
Services: Carpet steam cleaning, Pet stain & odor removal
Response from the owner · a week ago
Thank you for your business!!
A
Andrea2 reviewsiTotal number of Google reviews Andrea has written across all businesses on Google Maps, not just this one.
I have been using Unitex for over 3 years now this company is Reliable with Reasonable pricing and does an excellent job all the staff is friendly , professional and ensures you are a Satisfied Customer at the end of their service I highly recommend using them!
Response from the owner · a month ago
Thank you so much Yadira Castaneda for your business!!
K
Karen WillardLocal Guide · 30 reviewsiTotal number of Google reviews Karen has written across all businesses on Google Maps, not just this one.
I am BEYOND happy with the results! I hired them to clean all the carpet throughout my home as well as my couch, and I honestly cannot believe the difference. Everything looks absolutely spotless — my carpets and couch seriously look brand new again!
Angle did an amazing job. He was incredibly thorough, took his time, paid attention to every detail, and was also so kind and professional.
It’s not often that a service exceeds my expectations this much, but they absolutely did. They officially earned a loyal customer today because I will DEFINITELY be calling them again! Highly, highly recommend! 🙌🏼
Response from the owner · 2 months ago
Thank you for your amazing review!!!
S
Starla Shouse4 reviewsiTotal number of Google reviews Starla has written across all businesses on Google Maps, not just this one.
I love Unitex. I always get my carpet cleaning services and furniture cleaning from them. I’ve used them for years now for my personal home and rental properties. I can always get their services next day and the technicians are professional. I had Juan clean my 4 bedroom rental property and he was perfect.
Price assessment: Great price
Price: $250–300
Services: General carpet cleaning, Pet stain & odor removal
Response from the owner · a month ago
Thank you for trusting us
For many years!!!
L
LOST DEUCE5 reviewsiTotal number of Google reviews LOST has written across all businesses on Google Maps, not just this one.
Unitex was great, needed same day service and they accommodated despite having a busy schedule. The technician, Angel, called ahead to let us know he was on his way. Service was great and carpet looks brand new! They use top of the line equipment and chemicals, very impressed! Our stairs looked bad before, all stains removed. Will use for all cleaning services going forward.
Price assessment: Reasonable price
Services: Carpet steam cleaning, General carpet cleaning, Pet stain & odor removal
Response from the owner · 2 months ago
Thank you Evan for giving us the opportunity to work for you!!
