Google reviewers for Universal Auto Repair, which holds a 4.9 rating from 881 reviews, frequently praise the shop for honest pricing, timely service, and clear communication regarding necessary repairs. Customers often note that the staff is friendly and that the business addresses issues promptly when miscommunications occur. However, low-star reviews highlight recurring criticisms involving misdiagnosed problems, damage to vehicle parts during service, and a perceived lack of transparency or unprofessional attitude when customers raise concerns about their experiences.
Google rating: 4.9 out of 5 from 881 reviews (94% five-star).
Reviews on this page: 881 Google reviews (619 with written comments, 5 with photos).
Owner responses: the business replied to 92% of reviews.
Most recent review: October 30, 2026.
Service: Auto Repair Shop serving Philadelphia, Pennsylvania.
Data from Google, last updated November 5, 2026.
Star ratings
881 Google reviews we collected
4.9of 5
5 stars82694%
4 stars273%
3 stars40%
2 stars61%
1 star182%
Praise vs complaints
Phrases our text analysis found in 619 written reviews
97%praise
Praise1,17197%
Complaints403%
Topic share
How often each topic comes up in the written reviews
7topics
Price & value23119%
Quality & results21017%
Staff & attitude20517%
Honesty & trust20217%
Speed & response20117%
Would recommend12410%
Communication383%
What customers talk about
We read 619 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Gets everything done correctly, in a timely matter, and at reasonable prices.”
“…dn’t find “bad hub wheel sensor and a leaking rear differential” they over charge me $390 for a hub and labor but i give you two stars because you ha…”
“Problem fixed Same day, very nice people n amazing service”
“There diagnostic skills are horrible i wouldn’t go back!”
“Very polite, dont rush you and has ckear communication with the customer.”
“Woman in the office has a horrible attitude and the head mechanic is condescending!”
“They've always been honest and I've never once felt taken advantage of.”
“Edit: The service was a waste of time, but the owner's dishonest and aggressive reply to this review is the real red flag.”
“However, once I brought the issue to their attention, they handled it promptly and professionally and made everything right.”
“i am grateful and highly recommend this Auto Shop Facility.”
“Extremely low quality parts that they’ll try to disguise as genuine + bad craftsmanship = stay away!”
“They listened to my concerns, took responsibility, and resolved everything without giving me a hard time.”
People customers mention
Ronnie28 reviews
Ronny20 reviews
Ron6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
I am very please with the service. Starting with the front desk customer service, Lila. Very polite, dont rush you and has ckear communication with the customer. Ronny. Akso is very caring on the work he doez on your car. He always considers other cheaper options for us to consider. Thank you Ronnie & Lila
Price assessment: Reasonable price
Services: Auto brake repair, Vehicle Inspection, Brakes, Auto tire replacement, Vehicle safety inspection, Brake service & repair
Response from the owner · 11 months ago
Thank you for your review!
T
Trina Jackson14 reviewsiTotal number of Google reviews Trina has written across all businesses on Google Maps, not just this one.
Ronny gets all my BMW maintenance needs handled. Gets everything done correctly, in a timely matter, and at reasonable prices. Every issue I've come to them with they have solved for me!
Price assessment: Reasonable price
Services: Auto engine diagnostic, Auto brake repair, Vehicle Inspection, Wheel alignment, Brakes, Auto emissions testing, Vehicle safety inspection, Auto maintenance, Oil change
Response from the owner · a year ago
Thank you so much, Antsomnia! We're thrilled to hear you’re satisfied with our service and appreciate your trust in us for your BMW maintenance!
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new York sistersLocal Guide · 16 reviewsiTotal number of Google reviews new has written across all businesses on Google Maps, not just this one.
They are really are nice and honest. i thought i was going to have a big bill and it was not.i would recomend them to all my friends.
Thank u
Brenda DiGiovannangelo
Price assessment: Great price
Positive: Quality, Professionalism, Value
Response from the owner · 5 years ago
Thank you for the kind words we are happy to help any time
C
Clarence Alford4 reviewsiTotal number of Google reviews Clarence has written across all businesses on Google Maps, not just this one.
Dropped off my car, got diagnosed pretty quick! Problem fixed Same day, very nice people n amazing service
Price assessment: Reasonable price
Services: Auto engine diagnostic, Service not listed
Response from the owner · 2 weeks ago
Hi Daisy, Big thanks for the glowing review! We’re thrilled your car repair was swift and seamless. Our team takes pride in delivering top-notch service. Hope to see you again soon!
E
Eli Moyal2 reviewsiTotal number of Google reviews Eli has written across all businesses on Google Maps, not just this one.
Eli, thank you for the support. We're here for you anytime you want another hand. -Ronny, Owner
P
Patricia O'DonnellLocal Guide · 20 reviewsiTotal number of Google reviews Patricia has written across all businesses on Google Maps, not just this one.
Excellent! Professional! And friendly, we totally trust them.
Price assessment: Great price
Services: Oil change
Response from the owner · 3 years ago
Hi there, Janice, we appreciate the excellent review and are glad we could be of service. If you have any further needs or questions, please do not hesitate to reach out!
