Customers consistently praise the company for punctual arrivals, professional conduct, and thorough inspections across various pest issues. Reviewers highlight clear communication regarding treatment processes and fair pricing, noting that technicians often take time to explain options and protect property during service. The business maintains a 5/5 rating from 430 reviews, with the owner responding to 90% of feedback. However, isolated low-star reviews criticize inadequate service delivery, billing for uncompleted work, and a lack of follow-up on promised repairs.
Data from Google, last updated October 25, 2026.
Reviews from Google, shown as published (original wording, unedited).
Norman showed patient understanding of our problem and treated it thoughtfully and thoroughly.
Thank you for the positive feedback
Kevin was knowledgeable and thorough, not to mention friendly. Thanks for the great service!
I have been using Universal Pest control for almost 3 years now. Norman was very professional and efficient with servicing my home. The company has always helped me with any pest issues that I've had, even in emergency situations. I would recommend anyone to use Universal Lest Control!
Thank you for your continued trust and loyalty over the past three years! We’re happy to hear Beaudelaire consistently provide professional service and we’ve been able to assist you promptly in emergencies. Your recommendation means a lot to us!
Beau is a great and very helpful every time he comes.
Thank you for the positive feedback!
Norman was great. Very informative and very professional. He is a great asset to Universal Pest Control.
Norman with Universal pest control as always is a pleasure to have come out. He is very thorough, effective, and personable. Highly recommended!
Norman is great.
Norman Rodgers is our favorite tech! He always checks in to see if we have any concerns, pays close attention to detail, is polite and friendly! He’s always welcome to come service our home.
Norman is a courteous and respectful technician. He placed protective covering on his shoes to protect my wooden floors. He sprayed my home for ants.
Norman was great! He was incredibly thorough, took his time in every room, and clearly explained what to expect next. Excellent service!