Google reviewers rate Universe Electric 4.5 out of 5 based on 62 reviews, with the owner responding to 18% of them. Customers frequently praise the staff's knowledge, helpfulness, and competitive pricing for electrical supplies, lighting, and hard-to-find parts, noting reliable same-day service for specific items. However, low-star reviews indicate recurring issues with in-store customer service, specifically complaints about employees ignoring patrons, and instances where phone availability information did not match actual stock.
Data from Google, last updated October 26, 2026.
Reviews from Google, shown as published (original wording, unedited).
Absolutely gorgeous!! Burkan and his team go above and beyond!! I would highly recommend them to anyone! This is an exceptional company with gorgeous product and above and beyond customer service!! Thank you so much for helping us make our home gorgeous!!
They never seem to have what I need.
Can you give me a feed back why we don't have what you need ? are an electrician ?
Great electrical store! Very helpful and knowledgeable staff. Stop in or call they will go the extra mile to help you. They even have odd old hard to find parts, you just have to ask. Glad to know they've been in business for quite some time. If you need something for an old house or new project give them a shot, I don't thing you'll be disappointed. I'll definitely be using them for future projects. Thank you.
Best place for all lighting and fixture needs. Burkan and Team are excellent for both commercial and residential. Highly recommend !
Excellent service Great staff
Patrick rocks and crew. Great place
Very good customer service and very good people. And the price is amazing.
Service was awful. Not one of the two men move from their seat to help me
Sorry to hear that , we usually do a very good job in serving our customers. I will talk to my staff to make sure this doesn’t happen again . Can you tell me what day and time you were at our store .
Friendly staff and excellent customer service. My go to spot!
Came in to get a piece for my lighting fixtures. Walk up to the counter and there are two employees having a conversation so I wait for them to finish. After 2 minutes of them still talking and no one acknowledging another employee comes from the back, I smile and nod, he nods back and makes a sharp turn down the aisle away from me. Guess my business wasn't worth their time. Edit: to reply to the owner it happened the day of this review, probably 5 minutes before I made it. And to be clear it'd not like I expected everyone to drop what they were doing and assist me, just a simple "hi, I'll be right with you" and then finish up his conversation about rolex's or whatever nonsense they were talking about.
Hi , we try to do our best at customer service , this is not right , I will make sure to talk to the staff tomorrow, can you tell me what day you came ? tell me what day and what time , because we want to make sure that we have the best customer service in the industry .