Customers frequently praise the shop for honest pricing, thorough diagnostics, and clear communication, often noting that staff avoid unnecessary repairs and provide detailed explanations. Many reviewers highlight the long-standing trust built over years of service, citing friendly interactions and efficient turnaround times for tasks like brake replacements and oil changes. However, lower-rated reviews describe instances of slow service, missed issues during test drives, and a perception that the business has lost its personal, neighborhood garage feel in favor of a more corporate atmosphere.
Google rating: 4.8 out of 5 from 1,152 reviews (90% five-star).
Reviews on this page: 1,152 Google reviews (738 with written comments, 4 with photos).
Owner responses: the business replied to 91% of reviews.
Most recent review: November 6, 2026.
Service: Auto Repair Shop serving Milwaukee, Wisconsin.
Data from Google, last updated November 11, 2026.
Star ratings
1,152 Google reviews we collected
4.8of 5
5 stars1,03590%
4 stars666%
3 stars202%
2 stars81%
1 star232%
Praise vs complaints
Phrases our text analysis found in 738 written reviews
98%praise
Praise1,26098%
Complaints302%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude33226%
Speed & response21216%
Quality & results20316%
Price & value18915%
Honesty & trust16413%
Would recommend12810%
Communication625%
What customers talk about
We read 738 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The staff kept me informed throughout the entire process, treated me with professionalism and respect, and made the experience comfortable and stress-free.”
“…and serpentine belt replaced and they were able to get it done by the next day and even replaced my coolant thermostat and purge valve and topped off…”
“Incredibly slow.”
“They were very nice the waiting room is clean the are very thorough with your car”
“will over charge for labor while having the car sit for hours, while having your car come back damaged/unscrewed bolts”
“Their pricing is fair, their work is quality, and their customer service is outstanding.”
“Respectfully won't be back and there's more details however not worth it 80 oil change over 300.”
“Ladies, if you're looking for an honest, reliable, and professional automotive service center, I highly recommend Good Hope Automotive Service.”
“Our family has been taking our cars to Unlimited Auto Care, formerly Good Hope Service for years and always recommend them to friends!”
“I’ve been dealing with this shop for over 20 years, and unfortunately, my experience has gone downhill to the point where I can no longer recommend them.”
“They truly listened to my concerns, took the time to figure out what was wrong, and fixed the problem.”
People customers mention
John28 reviews
Hope23 reviews
Jon8 reviews
Pat7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Good service at reasonable price.
8/4/2025 - Walked in to get a brake light fixed, it got done in a few minutes and for much less than I feared!
11/5/2026 - glad to have the free winter inspection. It's an older car and it's good to know it's in good shape.
Price assessment: Reasonable price
Services: Electrical repair
Services: Oil change
Response from the owner · a day ago
Thank you, Bob! We’re glad we could quickly fix your brake light at a fair price and give your older car a reassuring winter inspection.
Barbara AndrewsLocal Guide · 10 reviewsiTotal number of Google reviews Barbara has written across all businesses on Google Maps, not just this one.
My experience at Good Hope Automotive Service was nothing short of amazing.
From the moment I arrived to the time I picked up my vehicle, the customer service was exceptional. The staff kept me informed throughout the entire process, treated me with professionalism and respect, and made the experience comfortable and stress-free.
As a woman, I never felt taken advantage of, pressured, or overcharged. They took the time to explain what was needed and made sure I understood the work being done.
Ladies, if you're looking for an honest, reliable, and professional automotive service center, I highly recommend Good Hope Automotive Service. Their pricing is fair, their work is quality, and their customer service is outstanding.
Trust me—you won't regret it.
Response from the owner · 5 days ago
Thank you, Barbara! We’re grateful you felt informed, respected, and never pressured. Honest explanations, fair pricing, and quality care are what we strive for every visit. See you next time!
Isaiah Howard2 reviewsiTotal number of Google reviews Isaiah has written across all businesses on Google Maps, not just this one.
Thank you, Isaiah! We’re glad you appreciated our honest, reasonable service. We truly appreciate your support and look forward to helping with your vehicle anytime.
Russell Lenz4 reviewsiTotal number of Google reviews Russell has written across all businesses on Google Maps, not just this one.
My family have been going to Good Hope Service for over 20 years. They are exceptional. Very friendly grouo of mechanics that have a vast knowledge of auto repair with fair pricing.
Price assessment: Great price
Services: Tires, Auto A/C recharge
Response from the owner · a week ago
Thank you, Russell! We truly appreciate your family’s 20+ years of trust. Our team is grateful for your kind words about our friendly service, repair knowledge, and fair pricing.
Jennifer Ramsey3 reviewsiTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
They were very nice the waiting room is clean the are very thorough with your car
Price assessment: Great price
Services: Air & cabin filter replacement, Tire rotations, Oil change
Response from the owner · 3 weeks ago
Thank you, Jennifer! We’re glad you found our team friendly, our waiting room clean, and our service thorough. We appreciate your trust in Unlimited Auto Care!
Cynthia Murphy8 reviewsiTotal number of Google reviews Cynthia has written across all businesses on Google Maps, not just this one.
Always have had good service here. Friendly, reasonable prices and knowledgeable.
Price assessment: Great price
Services: General repairs & maintenance, Vehicle Inspection, Oil change
Services: General repairs & maintenance, Vehicle Inspection
Response from the owner · a month ago
Thank you, Cynthia! We appreciate your kind words about our friendly, knowledgeable team and reasonable prices. We’re grateful for your continued trust and look forward to seeing you again!
Tosca4 reviewsiTotal number of Google reviews Tosca has written across all businesses on Google Maps, not just this one.
Needed to have my intake manifold gasket and serpentine belt replaced and they were able to get it done by the next day and even replaced my coolant thermostat and purge valve and topped off my washer fluid for free! Definitely would recommend 👍
Response from the owner · a month ago
Thank you for the kind review! We’re glad we could get your intake manifold gasket and serpentine belt done by the next day. We appreciate your recommendation!
Kimberly Timms7 reviewsiTotal number of Google reviews Kimberly has written across all businesses on Google Maps, not just this one.
Our family has been taking our cars to Unlimited Auto Care, formerly Good Hope Service for years and always recommend them to friends! Jon and his team are honest and reliable and the service is always friendly and fast!
Price assessment: Reasonable price
Response from the owner · a month ago
Thank you, Kimberly! Your family’s longtime trust and recommendations mean so much to Jon and our team. We’re grateful to keep providing honest, friendly, and fast service.
R AustinLocal Guide · 170 reviewsiTotal number of Google reviews R has written across all businesses on Google Maps, not just this one.
