Martial arts school · Upland, CA · reviewed since 2014
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%89+52.2Reliability 26%96+25Value 15%90+13.7Experts Score= 91Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#13 of 40 adult educationiPosition by Experts Score among all companies we track in this category. · better than 69%
4.9★★★★★23 Google reviews · 2 photos
91%five-star reviews
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Upland Martial Arts Center 4.9 out of 5 based on 23 reviews, noting the school has operated in the area for decades. Customers highlight the friendly, family-oriented atmosphere and instructors who are knowledgeable and patient with students of all ages. Recurring themes include reasonable pricing, the absence of long-term contracts or startup fees, and convenient class schedules that allow for flexible attendance. The school is described as effective for helping children build confidence and discipline while maintaining a fun learning environment. No common criticisms emerged from the provided excerpts, and the owner did not respond to any reviews.
Google rating: 4.9 out of 5 from 23 reviews (91% five-star).
Reviews on this page: 23 Google reviews (15 with written comments).
Owner responses: the business replied to 0% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and reliability; weakest: satisfaction.
Upland Martial Arts CenterAdult Education median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Upland Martial Arts Center: 89/100 on this factor. Category median: 80.A
89
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Upland Martial Arts Center: 96/100 on this factor. Category median: 80.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Upland Martial Arts Center: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Upland Martial Arts Center: 90/100 on this factor. Category median: 100.A
90
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Not enough reviews for this factor yet. Category median: 100.–
–
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 33.–
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Bar = this company · dark tick = category median.
Star ratings
23 Google reviews we collected
4.9of 5
5 stars2191%
4 stars29%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 15 written reviews
100%praise
Praise14100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
6topics
Staff & attitude857%
Would recommend214%
Quality & results17%
Speed & response17%
Communication17%
Price & value17%
What customers talk about
We read 15 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Everyone is kind and helpful and she has grown so much!”
“100% recommend them.”
“We have been attending Upland Martial Arts for almost 2 years now and have had a wonderful experience.”
“The kids learn very quickly from their style of teaching but they also have fun.”
“Pellitteri is a very good instructor and his communication when needed is always there.”
“They are very family friendly and very reasonable priced.”
People customers mention
Pellitteri3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Denise11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
We have been attending Upland Martial Arts for almost 2 years now and have had a wonderful experience. We participate through the City of Upland Recreation Program. They offer convenient class times and you can customize how much your child attends. The kids learn very quickly from their style of teaching but they also have fun. 100% recommend them.
Debbie8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
I have the quiet kid who never talks and needed an outlet to find her voice. Upland Martial Arts has been all of that and more. Everyone is kind and helpful and she has grown so much! She is thriving with the discipline, kindness and fun that makes up every session.
SamLocal Guide · 56 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★
Upland Martial Arts has been in the area for over 40 years, and at this location for well over 20. The instructor staff is very professional and knowledgeable, with a combined experience of well more than 100 years. They are very family friendly and very reasonable priced. It's one of the only schools in the area…
CLocal Guide · 27 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★
The staff is friendly and knowledgeable, great with kids and adults of all ages. Family oriented welcoming atmosphere.
Lindsey4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★
A fantastic place to study karate, both for kids and adults. Incredibly talented and caring teachers, and a fun environment in which to learn.
+ Professionalism+ Value
Craig3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★
As a former student in my teens (I’m 40 now), Sensei Chris Pellitteri has been one of the most positive and influential people in my life. He is down to earth, understanding, patient and kind. But even better, he sees your potential and pushes you to achieve it. What you give to Sensei Pellitteri in energy and…
We have been attending Upland Martial Arts for almost 2 years now and have had a wonderful experience. We participate through the City of Upland Recreation Program. They offer convenient class times and you can customize how much your child attends. The kids learn very quickly from their style of teaching but they also have fun. 100% recommend them.
Debbie Wurtz8 reviewsiTotal number of Google reviews Debbie has written across all businesses on Google Maps, not just this one.
I have the quiet kid who never talks and needed an outlet to find her voice. Upland Martial Arts has been all of that and more. Everyone is kind and helpful and she has grown so much! She is thriving with the discipline, kindness and fun that makes up every session.
Paola LoeraLocal Guide · 30 reviewsiTotal number of Google reviews Paola has written across all businesses on Google Maps, not just this one.
Upland Martial Arts has been in the area for over 40 years, and at this location for well over 20. The instructor staff is very professional and knowledgeable, with a combined experience of well more than 100 years. They are very family friendly and very reasonable priced. It's one of the only schools in the area that does not require you to sign a contract or have any kind startup or initial fees. If you are looking for a martial arts school, give The Upland Martial Arts Center a try.
C KLocal Guide · 27 reviewsiTotal number of Google reviews C has written across all businesses on Google Maps, not just this one.
As a former student in my teens (I’m 40 now), Sensei Chris Pellitteri has been one of the most positive and influential people in my life. He is down to earth, understanding, patient and kind. But even better, he sees your potential and pushes you to achieve it. What you give to Sensei Pellitteri in energy and dedication, he pours back into his students ten fold. His passion for the martial arts, and heart for teaching is evident. You will not only learn self defense here, you will learn self respect and the respect of others. Thank you, Sensei, for everything you continue to do.
Very Respectfully,
Craig Morrill
Positive: Communication, Quality, Professionalism, Value
David Watkins3 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Sensei Pellitteri and his staff have been teaching our kids for years. They know how to keep the kids engaged. They have a good mix of “seriousness” combined with laughter that our kids have always enjoyed. This is by and far the best dojo in the area.
DAWN PASSWATERLocal Guide · 9 reviewsiTotal number of Google reviews DAWN has written across all businesses on Google Maps, not just this one.
I have only trained online with the Nunchaku and some of his live Face Book trainings. But I have to say that Mr. Pellitteri is a very good instructor and his communication when needed is always there. I have everything I need for my training and more. I am.100% happy that I chose this school and that he is my instructor. Give it a look and you will not regret it. Cheers!
Positive: Communication, Quality, Professionalism, Value
