Pet groomer · West Haven, CT · reviewed since 2024
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%97+67.2Reliability 31%93+28.6Experts Score= 96Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#14 of 74 mobile dog groomersiPosition by Experts Score among all companies we track in this category. · better than 82%
5.0★★★★★31 Google reviews · 23 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Upnorthbulliesllc Pet grooming five stars based on thirty-one reviews, with no owner responses recorded. Customers frequently cite the groomer's willingness to accommodate last-minute appointments and his ability to handle anxious or difficult dogs with patience and gentleness. Recurring themes include reasonable pricing, meticulous attention to detail in cuts and baths, and effective communication regarding specific service requests. The location is sometimes noted as difficult to find, though staff assist with directions.
Google rating: 5.0 out of 5 from 31 reviews (100% five-star).
Reviews on this page: 31 Google reviews (29 with written comments, 14 with photos).
Owner responses: the business replied to 0% of reviews.
Most recent review: October 10, 2026.
Service: Mobile Dog Groomer serving West Haven, Connecticut.
Data from Google, last updated October 25, 2026.
Score profile vs other mobile dog groomers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
This companyMobile Dog Groomers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Upnorthbulliesllc Pet grooming: 97/100 on this factor. Category median: 85.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Upnorthbulliesllc Pet grooming: 93/100 on this factor. Category median: 84.A
93
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 91.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 94.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Upnorthbulliesllc Pet grooming: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 66.–
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Bar = this company · dark tick = category median.
Star ratings
31 Google reviews we collected
5.0of 5
5 stars31100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 29 written reviews
100%praise
Praise46100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results1430%
Staff & attitude1022%
Would recommend817%
Price & value511%
Honesty & trust49%
Communication37%
Speed & response24%
What customers talk about
We read 29 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He did a wonderful job, has a great personality, and his place was very clean and welcoming.”
“He has helped me many times, especially last minute, and always shows up with kindness, professionalism, and genuine care.”
“I’m so happy with the experience and would definitely recommend him to anyone looking for a great groomer.”
“Prices reasonable and my dog felt extremely comfortable”
“You can tell he takes pride in his work and genuinely cares about what he does.”
“I called to explain to Gary my situation where the last groomer we had of at least 5 years refused to have us any more because my little guy started n…”
“He’s prompt and i received exactly what i asked for…”
People customers mention
Gary7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
AshanteLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Gary was absolutely amazing! He was able to fit my Yorkie in at the last minute, and I couldn’t be happier with the results. He did a wonderful job, has a great personality, and his place was very clean and welcoming. You can tell he takes pride in his work and genuinely cares about what he does. I’m so happy with…
Great priceDog full service grooming
Antoinette3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
I have 2 dogs. My little guy is almost 10yrs old boston/puggle mix. I also have a 6 year old bully/pit around 65 lbs. I called to explain to Gary my situation where the last groomer we had of at least 5 years refused to have us any more because my little guy started nipping them. My girl pitbull just havent been…
Belsasar7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Did an amazing job. My dog is anxious and a little crazy and he knew how to make him feel at ease.
cenoura6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Gary is absolutely amazing. He has helped me many times, especially last minute, and always shows up with kindness, professionalism, and genuine care. As a pet owner, it means everything to know that someone treats your dog like their own, and Gary truly does that.
Most recently, I needed urgent help while…
D.BeautifulLocal Guide · 39 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
My first and now my future groomer!👏🏾👏🏾
Called Gary last minute for an appointment and he fit me in on the middle of the store's rehab.
I paid close attention while he took about 15 minutes to give my dog a light head massage and rubs staring into my dogs eyes letting her know, I am a stranger, but I am your…
Reasonable priceDog groomingDog nail trimming
Shirley2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Gary was our groomer and was very patient with my dog Lola. Lola was nervous at first but Gary took her in and she came out very clean and beautiful. He listened to what I asked to be done for Lola especially the cutting around the face and taking the mats off her ear. Will be coming here soon :)
Gary was absolutely amazing! He was able to fit my Yorkie in at the last minute, and I couldn’t be happier with the results. He did a wonderful job, has a great personality, and his place was very clean and welcoming. You can tell he takes pride in his work and genuinely cares about what he does. I’m so happy with the experience and would definitely recommend him to anyone looking for a great groomer. 10/10 — I highly recommend Gary! 🐶❤️
Price assessment: Great price
Services: Dog full service grooming
Antoinette Fernandez3 reviewsiTotal number of Google reviews Antoinette has written across all businesses on Google Maps, not just this one.
I have 2 dogs. My little guy is almost 10yrs old boston/puggle mix. I also have a 6 year old bully/pit around 65 lbs. I called to explain to Gary my situation where the last groomer we had of at least 5 years refused to have us any more because my little guy started nipping them. My girl pitbull just havent been able to bring her to get her nails done often due to my health issue. Gary said no problem I can help. Bring them down and we will see how it goes. He said its not often but does happen where a dog just wont let him. We'll he got them both done in less time it took me.to explain on the phone. Definitely highly highly recommended. 👌
Belsasar Herrera7 reviewsiTotal number of Google reviews Belsasar has written across all businesses on Google Maps, not just this one.
Gary is absolutely amazing. He has helped me many times, especially last minute, and always shows up with kindness, professionalism, and genuine care. As a pet owner, it means everything to know that someone treats your dog like their own, and Gary truly does that.
Most recently, I needed urgent help while recovering from surgery, and he was there without hesitation. His reliability and compassion make such a difference, especially during vulnerable moments. Biscuit always comes back happy, clean, and well cared for.
I can’t recommend Gary enough. If you’re looking for someone you can trust completely with your pet, he is the one.
D.Beautiful OneLocal Guide · 39 reviewsiTotal number of Google reviews D.Beautiful has written across all businesses on Google Maps, not just this one.
My first and now my future groomer!👏🏾👏🏾
Called Gary last minute for an appointment and he fit me in on the middle of the store's rehab.
I paid close attention while he took about 15 minutes to give my dog a light head massage and rubs staring into my dogs eyes letting her know, I am a stranger, but I am your friend, you can trust me! This helped to ease some of my dog's concerns.❤️
Because this was not an easy cut by far because my dog had gone through some skin allergy issues and did not want to be touched in some areas.
But Gary got the job done being determined, yet VERY SWEET and PATIENT with our very skiddish dog.
And the cut came out really nice! She also smelled AMAZING!
His prices are comparable which I appreciated.😊
Thank you Gary for accepting us into The UpNorth Family.
Price assessment: Reasonable price
Services: Dog grooming, Dog nail trimming
Shirley Cuzco2 reviewsiTotal number of Google reviews Shirley has written across all businesses on Google Maps, not just this one.
Gary was our groomer and was very patient with my dog Lola. Lola was nervous at first but Gary took her in and she came out very clean and beautiful. He listened to what I asked to be done for Lola especially the cutting around the face and taking the mats off her ear. Will be coming here soon :)
Raquel Palma9 reviewsiTotal number of Google reviews Raquel has written across all businesses on Google Maps, not just this one.
Found a new groomer!! Does excellent work and has my baby smelling so good. Went in First time customers, came out forever..book you won’t be disappointed
