Uptown Pup logo

Uptown Pup

Pet boarding service · Indianapolis, IN

4.8 ★★★★★ 214 Google reviews · 24 photos
94%five-star reviews
59%reviews answered by the owner
Oct 2026latest review

Uptown Pup at a glance

Google reviewers rate Uptown Pup 4.8 out of 5 based on 214 reviews, frequently praising the facility's friendly staff, clean environment, and convenient online booking system. Customers highlight positive reinforcement training methods, attentive daycare supervision, and grooming services that help reduce pet anxiety. However, several low-star reviews indicate recurring issues with communication, specifically citing unanswered phone calls and missing webcam links during boarding stays.

  • Google rating: 4.8 out of 5 from 214 reviews (94% five-star).
  • Reviews on this page: 214 Google reviews (162 with written comments, 16 with photos).
  • Owner responses: the business replied to 59% of reviews.
  • Most recent review: October 19, 2026.
  • Service: Mobile Dog Groomer serving Indianapolis, Indiana.

Data from Google, last updated November 9, 2026.

Star ratings

214 Google reviews we collected

  • 5 stars20194%
  • 4 stars52%
  • 3 stars10%
  • 2 stars21%
  • 1 star52%

Praise vs complaints

Phrases our text analysis found in 162 written reviews

  • Praise14398%
  • Complaints32%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude5437%
  • Would recommend3121%
  • Quality & results2819%
  • Honesty & trust1510%
  • Communication96%
  • Speed & response64%
  • Price & value32%

What customers talk about

We read 162 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “The staff is always welcoming and friendly, the hours are great to drop off and pick up daily, and the training- the training is wonderful.”
  • “I am always confident that he will be well cared for and will recommend to anyone who asks!”
    “I cannot recommend them enough for all of your dogs needs!”
  • “She did a great job with our puppy and gave us the tools to continue succeeding at home.”
  • “So great to have a place we can trust when our work schedules are extra busy :)”
  • “He’s kind, patient, and explains my behaviors and my dogs behaviors really well.”
  • “The staff is also so responsive and easy to work with!”
  • “I thought what we got out of these sessions for the price made it so worth it!”

People customers mention

  • Jimmy 9 reviews
  • Caitlin 4 reviews
  • Melissa 3 reviews
  • Alyssa 3 reviews
  • Mandy 3 reviews
  • Kathleen 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Photos

Customer reviews

4.8 ★★★★★ 214 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Chris FieldsLocal Guide · 25 reviewsTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Katie is one of the best trainers I've worked with. She did a great job with our puppy and gave us the tools to continue succeeding at home. We've continued with day care a few days a week and our dog is always excited to see the staff

  • Price assessment: Reasonable price
  • Services: Dog boarding with training, Dog daycare
Response from the owner · 2 weeks ago

Thank you so much for the kind words, Chris. Katie loved training Zora, and she was a joy for Katie to work with. Watching Zora during her sessions, we could see right away she is hard-working and smart, but also loving and attentive. We are so lucky to have watched her grow and succeed through her training, and now with our dog daycare group. A huge thank-you from everyone here for allowing us to be part of her fan club!

Brittany Koether10 reviewsTotal number of Google reviews Brittany has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Bailey did daycare + training. My husband and I are both veterinarians and we are beyond grateful and happy with our experience at Uptown Pup. The staff is always welcoming and friendly, the hours are great to drop off and pick up daily, and the training- the training is wonderful. Katie has done an excellent job training. She is patient and kind. The daily email and videos are fun and educational. They make it easy for us to do our homework and continue training. I will continue to recommend Uptown Pup & share our experience because this has been an awesome experience!

  • Price assessment: Great price
  • Services: Dog boarding with training, Dog daycare
Response from the owner · 2 weeks ago

Thank you so much for the positive feedback, Brittany! We are so pleased that you and Matt are happy with your experience. Bailey has been a true superstar in her training sessions with Katie, and has won not only Katie's heart, but everyone else's. She fit right into our dog daycare pack and made fast friends with plenty of dogs and humans alike. We can't wait to watch her continue to grow, succeed, and have tons of fun along the way!

Morgan HunterLocal Guide · 15 reviewsTotal number of Google reviews Morgan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

My sweet Maroon has been going here since February of 2026. After numerous issues at her previous daycare, we landed here. They have taken such amazing care of my girl, which includes top tier oversight. Nothing compares to leaving your dog somewhere and knowing they will be in a safe space. We are moving out of state and so sad to leave Uptown Pup. We will use them wherever we are in town and in need!

Response from the owner · Edited a month ago

We can't thank you enough for our time spent with Maroon! She brought sheer joy, sweetness and exuberance to our dog daycare group, and she will be missed big time -- not only by her doggie friends, but our dog daycare team and everyone in the building! She is a true joy to be around, and her next daycare will be incredibly lucky to have her. Tell her we will miss her to pieces, and we hope to see you guys when visiting back here!

Megan Flinn2 reviewsTotal number of Google reviews Megan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The trainer, Caitlin, was amazing! They went at the pace of everyone in the class and answered questions with encouragement and care. My pup Lincoln loved his class and we have such a great foundation from our puppy class!

  • Price assessment: Great price
  • Services: Service not listed
Response from the owner · a month ago

Hi Megan! Thank you so much for the kind words, and we're so happy that you and Lincoln enjoyed puppy training class! We will be sure to pass on your feedback to Caitlin -- she absolutely loves her dog training clients and thrives on feedback! We can't wait to watch Lincoln continue to grow and thrive, and thank you again for supporting our training department!

Emily LuxLocal Guide · 24 reviewsTotal number of Google reviews Emily has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We love Uptown Pup! We live in Carmel and drive here even though there are many daycares by us. Our dog clearly loves it! I did a lot of research trying to find the perfect place and our vet recommended Uptown Pup. Archie comes here for daycare, occasional overnights, and he has done board and train and day school as well. He is so excited when I drop him off in the morning. It’s obvious they truly care about dogs.

  • Price assessment: Great price
  • Services: Dog boarding with training, Dog boarding, Dog daycare
Response from the owner · a month ago

Hi Emily! Thank you for the kind words, and for driving from Carmel to trust us with Archie! We are so lucky to be part of his life -- he is an absolute joy to be around and has an ever-growing fan club at Uptown. He is the perfect fit in our dog daycare group, and is adored by our boarding and dog training teams as well. Thank you for supporting us and tell Archie he is the best boy ever!

Katie Cross7 reviewsTotal number of Google reviews Katie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We take our dogs to uptown pup for quarterly baths and grooming services. They take such good care of them and they come back looking and smelling fresh. The staff is always kind and easy to work with.

  • Services: Dog grooming
Response from the owner · Edited a month ago

Thank you so much for the kind words, Katie! And thank you for bringing Beau and Tilly to groom with us. They are such fantastic dogs and are adored by the entire dog grooming team. We are so thankful for your support and look forward to knowing and loving Beau & Tilly for years to come!

Lindsay Ems1 reviewTotal number of Google reviews Lindsay has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Uptown Pup is the best! They are so good at what they do. Their main focus is loving and taking care of all of the sweet babies. They truly care. We've been there for training, boarding and day care with multiple dogs. They always do whats best for the dog, based on its personality.

Response from the owner · a month ago

Thank you so much for the thoughtful words, Lindsay! We hope you know that Henry has an ever-growing fan club in our building. He is adored not just by the dog daycare team and trainers, but his boarding team, front desk staff, and team members who don't often have a chance to interact with him -- he stops everyone in the building and wins their hearts immediately! Thank you for allowing us to know and love him to pieces!

Ashley Reiff9 reviewsTotal number of Google reviews Ashley has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Our pup Dave is always excited when we pull in to the lot to drop off for daycare. The online booking system is a breeze, and drop off and pick up have been seamless.

  • Services: Dog daycare
Response from the owner · 2 months ago

Thank you so much for the kind words, Ashley! We're so excited that Dave has joined our Big Dog Daycare pack and we can already tell he's going to be a huge hit! He has been a true superstar and makes friends so easily, be it human or dog. We're grateful for his joyful presence in daycare and grateful for your support!

Bill10 reviewsTotal number of Google reviews Bill has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Top notch care for the pups!! Thank you from Buster and Toffer

Response from the owner · 2 months ago

Thank you so much for the kind words, Bill! We are already obsessed with Buster and Toffer. They are an absolute joy in doggie daycare and were immediately popular with the humans and dogs in the room, so be sure to give them ample treats for their superstar status. We are so grateful for your support and for the chance to be part of Buster and Toffer's fan club, which is sure to grow bigger as they continue their daycare journey!

Jamie Rich4 reviewsTotal number of Google reviews Jamie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We took the Foundation Behaviors class with Melissa and it was great! Lots of useful info and tools to help us continue training at home. We will be taking the next level class in the future.

  • Price assessment: Reasonable price
  • Services: Service not listed
Response from the owner · 3 months ago

Thank you, Jamie! We're thrilled you found Melissa's Foundation Behaviors class useful and that the tools will help with training at home. We look forward to having you back for the next level class. If you need anything before then, feel free to reach out.

Uptown Pup on Google Maps →

Business details