Urban Auto Repairs

Auto repair shop · Columbus, OH

4.8 ★★★★★ 387 Google reviews · 24 photos

93%five-star reviews

6%reviews answered by the owner

Nov 2026latest review

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Urban Auto Repairs at a glance

Customers frequently praise the shop for same-day availability, quick turnaround times, and reasonable pricing on services like oil changes, battery replacements, and hail damage repairs. Positive feedback often highlights transparent communication and professional service during repairs. However, several low-star reviews allege that the shop adds unapproved repairs to estimates, charges for parts that were not replaced, or fails to resolve recurring mechanical issues, leading to significant dissatisfaction among some patrons.

Google rating: 4.8 out of 5 from 387 reviews (93% five-star).
Reviews on this page: 387 Google reviews (340 with written comments, 35 with photos).
Owner responses: the business replied to 6% of reviews.
Most recent review: November 6, 2026.
Service: Auto Repair Shop serving Columbus, Ohio.

Data from Google, last updated November 10, 2026.

Star ratings

387 Google reviews we collected

5 stars36193%
4 stars103%
3 stars10%
2 stars21%
1 star133%

Praise vs complaints

Phrases our text analysis found in 340 written reviews

Praise56997%
Complaints173%

Topic share

How often each topic comes up in the written reviews

Price & value12822%
Quality & results11820%
Speed & response11620%
Staff & attitude8414%
Would recommend7012%
Honesty & trust437%
Communication275%

What customers talk about

We read 340 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

“Help figure out my car problems and gave me great price”
“…), he told me a “pound” (🙄 quart) of transmission fluid was $14 (WAY overpriced!…”
“They were able to fit me in same day for basically an emergency repair and got the job done quickly but well.”
“The worst part is that I told him I was living in my van, since I was about to give it to them and it was overflowing with stuff, and I repeatedly sai…”
“Went for an oil change they were able to do it same day and got it done quick”
“Their expertise, professionalism, and precision workmanship exceeded my expectations, and I would not hesitate to trust them with my vehicle again.”
“If you’re dealing with hail damage or need paintless dent repair, I highly recommend this shop.”
“I cannot recommend this service center based on my experience.”
“The hood, roof, and side panels had numerous dents, and I honestly wasn’t sure it would ever look the same again.”
“Waleed the manager is suuuper shady, but he’s really friendly so you won’t pick up on it unless you pay attention.”
“Cost came in below what I expected and they were communicative and understanding.”

People customers mention

Midland 6 reviews
Wally 5 reviews
Nas 4 reviews
Shop 3 reviews
Moo 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Photos

Customer reviews

4.8 ★★★★★ 387 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text

Team members customers mention

Filter by topic — each topic is highlighted in the reviews in the same color

Saint Francis1 review

Review from Google · view on Google

★★★★★ Nov 6, 2026

Very nice and good work

Price assessment: Great price

Pamambuna Touray8 reviews

Review from Google · view on Google

★★★★★ Oct 27, 2026

Quick and transparent with good communication. As someone that is fairly new to Columbus and spent the whole day searching for a mechanic for my car problem, I found they were they one of the nest prices