mary kracht2 reviews
Robert was amazing! Thank you for excellent service!!
- Price assessment: Reasonable price
- Services: Ant extermination
- Pest type: Other
Review from Google · view on Google
Urban Desert Pest Control
Urban Desert Pest Control at a glance
Customers frequently praise the punctuality, thoroughness, and clear communication provided by the technicians, noting that staff members often explain procedures and address specific pest issues effectively. However, recurring criticisms highlight significant issues with office coordination, including AI scheduling errors, missed appointments, and inconsistent service quality across different technicians. Some reviewers report that long-term results were unsatisfactory, citing persistent pests or failing exterior seals despite paid treatments and follow-up visits.
- Google rating: 5.0 out of 5 from 3,213 reviews (99% five-star).
- Reviews on this page: 3,213 Google reviews (2,783 with written comments, 16 with photos).
- Owner responses: the business replied to 88% of reviews.
- Most recent review: October 24, 2026.
- Service: Ant Exterminator serving Scottsdale, Arizona.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
5.0
★★★★★3,213 reviews on Google
Reviews from Google, shown as published (original wording, unedited).
Leo Boothe2 reviews
Great service from Tony. Arrived on time, answered any questions & did excellent work.
- Price assessment: Reasonable price
- Price: $200+
- Services: Termite inspection, Termite extermination
- Pest type: Termites
Response from the owner · a day ago
Hello Leo! We are thrilled to see that you had a five-star experience with our pest control services. We truly value you as a client, and it is our pleasure to keep you pest-free! Please don’t hesitate to reach out if you ever need anything. Thank you for your positive rating of our services, and we hope you have a wonderful day!
Review from Google · view on Google
Adam Tupa3 reviews
Great service and educated me on everything they were about to do.
- Price assessment: Great price
- Services: Rodent extermination
Response from the owner · 2 days ago
Thank you for your five-star review, Adam! We are happy to know that you enjoyed our pest control services. Our top priority is the complete satisfaction of our clients with our services, and we’re so glad that our team achieved this with you! Feel free to contact us with any questions or concerns. Have a pest-free day!
Review from Google · view on Google
Marianne Bourgeois8 reviews
Tony is knowledgeable, helpful and friendly. Great service.
Response from the owner · Edited 2 days ago
Hello there, Marianne! Thank you for your five-star review. We are thrilled to know that you enjoyed our pest control services. We strive to exceed expectations through our efficient treatments, and it means the world to us that we achieved this with you! If you have any questions or concerns, please feel free to contact us at any time. Have a fantastic day!
Review from Google · view on Google
Susan HerrickLocal Guide · 21 reviews
Ian was on time, courteous, considerate and well spoken. He explained what he was doing and efficiently completed the job. We gave 7-10 days to see if the product works as well as Ian does!😁
- Price assessment: Reasonable price
- Price: $180–200
- Services: General pest inspection, Bug & insect extermination
- Pest type: Ants, Termites, Cockroaches, Spiders, Mosquitoes, Other
Response from the owner · 2 days ago
Thank you for your five-star review of us! We are so glad that you are satisfied with our pest control services, and we hope you continue to enjoy the results of our treatments! If you ever need anything, please don’t hesitate to reach out at any time. Have a pest-free day, Susan!
Review from Google · view on Google
Bridgid ConnLocal Guide · 77 reviews
I have been using Urban Desert Pest Control since earlier this summer and have been really happy with the quality of the service! If there is a recurrence of insects after the first 60 days (for the initial treatment to take effect) they have come back for interim treatment outside of my usual service. They provide excellent recommendations and great customer service! Thank you, David and Juan!
- Price assessment: Great price
- Services: Rodent extermination, Termite inspection, Termite extermination, Spider extermination, General pest inspection, Mosquito extermination
- Pest type: Ants, Termites, Rodents, Cockroaches, Spiders, Mosquitoes
Response from the owner · 3 days ago
Hello Bridgid! Thank you for your five-star rating of our services. It means the world to us to see that you enjoyed our pest control services. We truly value you as a client, and it is our pleasure to work with you! If you ever need anything, please don’t hesitate to contact us at any time. Have a pest-free day!
Review from Google · view on Google
Brittany BaileyLocal Guide · 14 reviews
Robert was kind, knowledgeable, and punctual, and he even had a great sense of humor, which I always appreciate! I can say with confidence that we feel safe and at ease knowing he will be taking care of our home going forward. Thank you, Robert, for such a pleasant start to working with Urban Desert. We look forward to having you handle all of our pest control needs!
- Price assessment: Great price
- Services: General pest inspection
Response from the owner · 3 days ago
Thank you for your five-star review, Brittney! We are happy to know that you enjoyed our pest control services. Our top priority is the complete satisfaction of our clients with our services, and we’re so glad that our team achieved this with you! Feel free to contact us with any questions or concerns. Have a pest-free day!
Review from Google · view on Google
Chris L13 reviews
Great service performed .on time and communication was on point!
Response from the owner · Edited 3 days ago
Thanks for your five-star review!
Review from Google · view on Google
Madylon HarperLocal Guide · 44 reviews
Nathan Lopez with Urban Desert Pest Control did an Amazing Service for me. I have a Roof Rat issue going on and decided to use this company as they have the best reviews. Expecting the best that is exactly what I received. Thorough, professional and explained everything. I feel very confident that they will get my situation under control. I made a good choice.
- Pest type: Rodents
Response from the owner · 3 days ago
Thank you for your positive review, Madylon! We are thrilled to see that our team provided five-star pest control services for you. It is our pleasure to serve you, and we look forward to continuing to keep you pest-free. Have an amazing day!
Review from Google · view on Google
Jeff Glawe13 reviews
Bobby my service person is very professional and very thorough. He even brought in a couple of packages that I had delivered to my front door. I recommend Urban Desert pest Control!
- Price assessment: Reasonable price
- Price: $40–60
- Services: Home inspection
Response from the owner · 3 days ago
Hello Jeff! Thank you for your five-star rating. Your complete satisfaction with our pest control services means the world to us, and we look forward to continuing to keep you pest-free! It is truly our pleasure to serve you. Thank you again for your positive review, and we hope you have a wonderful day!
Review from Google · view on Google
Business details
- Address: 21639 N 12th Ave Ste. 201, Phoenix, AZ 85027
- Phone: (602) 905-7202
- Website: urbandesertpest.com
- Service area: Scottsdale, AZ