Urban Haven Cleveland Heights | Massage, Yoga, Cold Plunge, Sauna at a glance
Google reviewers rate the spa 4.9 out of 5 based on 130 reviews, highlighting effective massages, facials, yoga, and cold plunge services. Customers frequently praise the clean atmosphere, knowledgeable staff, and personalized care that leaves them feeling relaxed. However, low-star reviews indicate recurring issues with scheduling, including missed yoga classes, locked doors, and refusals to accept specific payment methods.
Google rating: 4.9 out of 5 from 130 reviews (95% five-star).
Reviews on this page: 130 Google reviews (109 with written comments, 1 with photos).
Owner responses: the business replied to 34% of reviews.
Most recent review: November 6, 2026.
Service: Reflexologist serving University Heights, Ohio.
Data from Google, last updated November 10, 2026.
Star ratings
130 Google reviews we collected
4.9of 5
5 stars12495%
4 stars22%
3 stars00%
2 stars00%
1 star43%
Praise vs complaints
Phrases our text analysis found in 109 written reviews
95%praise
Praise7795%
Complaints45%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude3543%
Would recommend2025%
Quality & results1316%
Price & value67%
Speed & response34%
Communication22%
Honesty & trust22%
What customers talk about
We read 109 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Consumate professional you'll leave with the weight you walked in with off your shoulders, neck, back, you get the idea!”
“I highly recommend her to anyone looking for a skilled and caring massage therapist.”
“Amazing experience, I had Elaina as my masseuse and it was a very relaxing and calming visit.”
“It was a reasonable price and incredibly restorative.”
“I always wake up the next day feeling like a new person.”
“She listened with more than her ears, she listened with her presence.”
“The people who work here are so nice, caring and are genuine.”
People customers mention
Rachel4 reviews
Erin4 reviews
City4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
The atmosphere is clean and comfortable. Great service from Ally, my perferred therapist. Asks questions and listens to your anwers to ensure your massage meets your expectaions then exceeds them with a smile. Consumate professional you'll leave with the weight you walked in with off your shoulders, neck, back, you get the idea!
Price assessment: Reasonable price
Services: Service not listed
Payment method: Credit card
Elayna Swearingen1 reviewiTotal number of Google reviews Elayna has written across all businesses on Google Maps, not just this one.
I’ve been here so many time but after this appointment I have to sing Rachel’s praises. She did her thing! She is funny, knowledgeable and very skilled. I was moved to tears because of how awesome the massage was.
Price assessment: Reasonable price
Payment method: Credit card
Re Marie Nichols3 reviewsiTotal number of Google reviews Re has written across all businesses on Google Maps, not just this one.
Amy was a very welcoming presence at the front desk and ensured a great customer service experience for me. She has a vibrant personality! Mary was an amazing masseuse as well ! I have never felt more calm or relaxed in my life. The session was one hour long, which ended up being the perfect duration for the couple's massage. Thank you all at Urban Haven ! I will be returning :)
Price assessment: Great price
Services: Service not listed
Payment method: Debit card
Response from the owner · 5 days ago
Hi Re Marie,
Thank you for taking the time to write this! Amy and Mary will be thrilled to hear it — I’ll make sure they both see your review. Couples massages are one of our favorite things to host, and we’d love to have you back anytime.
Austin Groner11 reviewsiTotal number of Google reviews Austin has written across all businesses on Google Maps, not just this one.
Erin the owner was incredibly kind, and was able to fit me in last second for a MUCH needed prenatal massage. She truly turned my bad day good again. Extremely professional and friendly, if I lived here I would make this my regular massage spot!
Response from the owner · 3 months ago
🥲🥲🥲🥲🫶 loved meeting you it was truly a pleasure
Sarah Dallas4 reviewsiTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
Ashley is incredible. I came in needing a general body massage and I left feeling like I had shed months of stress from my body! She was open to going deeper in some areas and more gentle in others, and puts a lot of care into her motions.
After the massage, she asked if I had any questions and she and the staff were very helpful in recommending techniques and supplements that may help with my tight areas.
So much more than I was expecting- I will definitely be coming back at a regular basis!
Price assessment: Great price
Services: Service not listed
Danielle Grey3 reviewsiTotal number of Google reviews Danielle has written across all businesses on Google Maps, not just this one.
I came here in February to get a couples massage and came back again today for a personal massage with Rachel. I left both times feeling so good!!!! The place is so clean and the staff is so helpful and nice.
