Analyzing 10,244,63910.2M ReviewsFor 28,96729K Experts
Google reviewers rate the business 4.8 out of 5 based on 470 reviews, praising skilled massage therapists for personalized treatments, effective pain relief, and a relaxing atmosphere. Customers frequently highlight the quality of services like lymphatic, Ashiatsu, and Thai massages, as well as sauna and cold plunge amenities. However, lower-rated feedback cites recurring issues with communication, including unclear check-in instructions, inaccurate class pass schedules, and occasional instructor no-shows.
Data from Google, last updated November 10, 2026.
470 Google reviews we collected
Phrases our text analysis found in 410 written reviews
How often each topic comes up in the written reviews
We read 410 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She used techniques on me that I honestly haven’t experienced anywhere else besides when I visited Bali, which was such a nice surprise!”
“She is blind And had such a sweet demeanor and I didn't want to be rude.”
“I would highly recommend Erin and Urban Haven to anyone looking for a high-quality massage, especially if you’re dealing with muscle tension or back discomfort.”
“However I will not return as Amneh also teaches at The Studio in flats.”
“I had an absolutely exceptional experience at Urban Haven Massage & Spa.”
“Overall, not a terrible experience, but the shortened massage, lack of communication about the required early arrival, cold room, and minimal interact…”
“They were both great, made us comfortable , both were very easy to talk to you and answered any questions.”
“Costs are reasonable as well and I’ve sent a few friends in!”
“But trust me this is an overpriced, upselling experience.”
“I genuinely cannot stop thinking about my appointment yesterday.”
“From the moment I arrived, she created a calm, welcoming environment that immediately put me at ease.”
praise complaint · found by our text analysis, Google review wording unchanged.
4.8 ★★★★★ 470 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
I had a lymphatic massage here for the first time, it was the best massage I have ever had! Mariah was amazing! Will be back
Hi Yuliya, Thank you for your feedback! We are thrilled to hear that you had such a wonderful experience. We look forward to your next visit!
Rita restored range of motion to my shoulder reducing overall pain and tightness. I highly recommend her services.
My wife and I booked the sauna/ cold plunge and couples massage. Had a wonderful time. Erin and Annie were awesome! Will definitely be back.
Couldn't recommend Urban Haven enough! I received an Ashiatsu Massage which was a beautifully unique experience. Time was spent before the massage to run through how I was feeling at that moment, what I'm looking for..etc. The massage was completely tailored based off of our conversation. My experience at Urban Haven was inviting, calming and overall incredible. Highly recommend!
We booked this place without ever coming hear before. Out of all of the massages I’ve ever had (I’ve had a lot) this was the best massage and experience by far I have ever experienced. Stephanie was AMAZING!! Definitely will come back to Cleveland just for them!
We had an okay experience overall, but there were a few things that were disappointing. Our appointment was confirmed for 2:30 PM with a text saying, “See you at 2:30!” What was not communicated was that we were expected to arrive at least 15 minutes earlier to check in downstairs and complete paperwork. Because of this, our actual massage started late, but still ended exactly at 3:30 PM, so we did not receive the full hour of massage that we paid for. I could understand this if they had another appointment immediately afterward, but there was nobody waiting after us. Given that we were never told to arrive early, it would have been reasonable to give us the full massage time rather than cutting it short. The room was also quite cold, with the air conditioning blowing strongly, which made it difficult to fully relax. The massage itself was okay — I’ve had better and I’ve had worse. There was also essentially no communication from the massage therapist during the session. She never checked whether the pressure was comfortable, whether I wanted anything adjusted, or asked for any feedback. Overall, not a terrible experience, but the shortened massage, lack of communication about the required early arrival, cold room, and minimal interaction made it less enjoyable than expected.
One of the best massages I’ve had in a while! As a fitness instructor who is constantly working out, teaching, and dealing with sore and tight muscles, this was exactly what I needed. She used techniques on me that I honestly haven’t experienced anywhere else besides when I visited Bali, which was such a nice surprise! I left feeling so relaxed and like my body could finally breathe again. I will 100% be back, and I genuinely can’t recommend Urban Haven Massage enough. If you’re looking for a great massage in Cleveland, this is the place to go!
My wife and I had a great time with both the massage therapy and cold plunge/sauna experiences. While we found the staff very friendly and accommodating and enjoyed our experience as a whole we did have two minor complaints. During the massage portion of our experience we both noticed the floor was VERY squeaky—so much so that we found it very difficult to relax with all the squeaking when the therapists would step. Our second problem was that the sauna didn’t get nearly hot enough, it was more of a mild warming sensation if anything. Even with these minor problems we would love to come again just hope these issues could be resolved on later visits. Thank you!
Great experience on the service and vibe inside, area is super sketchy, parking is on street or lot only. Credit card fees. You have to check in separately and cold plunge and sauna downstairs separately from the massage area.
Please refrain from leaving the sauna door open. This is the reason we have a private suite, but it always ruins the experience for the next 20 minutes. We are situated in a historic Ohio city building. I apologize if you are unfamiliar with the area, but it’s a fantastic central location with ample public parking. It’s also very close to the West Side Market. Credit card fees are only charged depending on the card and when it’s used. This is a common practice for most businesses. You can always opt for a debit card or cash. If you prefer a more suburban location, I highly recommend Cleveland Heights. It’s a quiet neighborhood with lots of really close parking. Everything is also on one floor.
Highly recommend Rita for a massage!
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Analyzing 10,244,63910.2M ReviewsFor 28,96729K Experts