Urban Shoetique and Ultimate Salon & Spa at a glance
Customers frequently praise the salon for skilled hair coloring, cutting, and styling, as well as the boutique for its selection of shoes, clothing, and jewelry. Reviewers highlight friendly staff, comfortable environments, and affordable pricing, often noting that stylists listen to specific requests and deliver desired results. Criticisms include a negative experience involving a chemical eye injury, complaints about product quality causing bad odors, poor communication regarding services, and a restrictive return policy requiring customer names for purchases.
Google rating: 4.8 out of 5 from 114 reviews (86% five-star).
Reviews on this page: 114 Google reviews (72 with written comments, 2 with photos).
Owner responses: the business replied to 0% of reviews.
Most recent review: November 7, 2026.
Service: Nail Salon serving La Crosse, Wisconsin.
Data from Google, last updated November 11, 2026.
Star ratings
114 Google reviews we collected
4.8of 5
5 stars9886%
4 stars1110%
3 stars22%
2 stars00%
1 star33%
Praise vs complaints
Phrases our text analysis found in 72 written reviews
91%praise
Praise5391%
Complaints59%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results2340%
Staff & attitude1933%
Price & value59%
Would recommend59%
Communication47%
Speed & response12%
Honesty & trust12%
What customers talk about
We read 72 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Every visit feels like catching up with friends while receiving top notch service.”
“The rest of the staff are just as wonderful, always warm, kind, and welcoming.”
“Prices are very affordable, and I especially appreciate that they support female-owned brands.”
“A bit pricey but I had a great experience with Chelsie!”
“I am incredibly grateful to have found this salon and would recommend it without hesitation.”
“They listened to what I liked and didn't like in the various styles, and offered suggestions based on their knowledge of the products.”
“Everybody was done on time, even early, and the day progressed smoothly.”
“I trust the staff to deliver and meet my expectations every time I visit, whether that is for a haircut and color, or a fantastic retail shopping experience.”
People customers mention
Bethany4 reviews
Connie3 reviews
Aveda3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
When I moved to La Crosse, I hoped I would eventually find a salon that felt like the right fit, and I absolutely did. Sierra is exceptionally talented and has a true gift for what she does. She listens, offers great advice, and consistently delivers beautiful results. The rest of the staff are just as wonderful, always warm, kind, and welcoming. Every visit feels like catching up with friends while receiving top notch service. I am incredibly grateful to have found this salon and would recommend it without hesitation.
Price: $60–80
Services: Haircut, Hairstyling
Atmosphere: Relaxing, Traditional, Cozy
Maintenance: Well-kept
Jane Babich3 reviewsiTotal number of Google reviews Jane has written across all businesses on Google Maps, not just this one.
Very happy with style Sierra gave me. I would return to this salon!
Michelle J. HockersmithLocal Guide · 17 reviewsiTotal number of Google reviews Michelle has written across all businesses on Google Maps, not just this one.
What a lovely shoppe and presentation of clothing, shoes, handbags and Brighton jewelry! I had a wonderful experience and will return on my next visit to LaCrosse:)
Jaydin Lee8 reviewsiTotal number of Google reviews Jaydin has written across all businesses on Google Maps, not just this one.
My first time in a salon in 4 years and it was amazing. Bethany did an amazing job with my hair and was fun to chat with! Can't wait to come back for my next trim!
Price: $60–80
Services: Haircut, Curly hair
Lori Freit-Hammes2 reviewsiTotal number of Google reviews Lori has written across all businesses on Google Maps, not just this one.
I’ve been a customer of the Ultimate Salon for 30 years and there’s a reason I’ve never gone anywhere else. I’m always incredibly satisfied with the results of my services! I trust the staff to deliver and meet my expectations every time I visit, whether that is for a haircut and color, or a fantastic retail shopping experience. You’re in good hands here!
