Melissa Williams15 reviews
Earnest was very thorough with the treatment of our home as well so respectful!
Review from Google · view on Google
Urbanex Pest Control
Urbanex Pest Control at a glance
Google reviewers rate Urbanex Pest Control five stars based on 2,657 reviews, with the owner responding to ten percent of them. Customers frequently praise technicians for thorough treatments, clear communication, and professional conduct during pest and rodent services. However, low-star reviews consistently highlight difficulties with the cancellation process, including unexpected charges for unperformed services and perceived barriers to terminating contracts, which contrasts with the positive feedback regarding service quality.
- Google rating: 5.0 out of 5 from 2,657 reviews (98% five-star).
- Reviews on this page: 2,656 Google reviews (2,491 with written comments, 30 with photos).
- Owner responses: the business replied to 10% of reviews.
- Most recent review: October 24, 2026.
- Service: Rodent Control serving White Settlement, Texas.
Data from Google, last updated October 26, 2026.
Photos
Customer reviews
5.0
★★★★★2,657 reviews on Google
Reviews from Google, shown as published (original wording, unedited).
April Torres1 review
She is wonderful! Very kind and did a really great job! Went above and beyond to help us! Explain everything very clearly. Promote this young lady!!! Or pay her more. Businesses like yours need more people like Jessica!!!
- Services: Hornet & wasp extermination, Rodent extermination, Spider extermination
Response from the owner · 2 days ago
Thank you for your fantastic feedback, April! It's wonderful to hear that Jessica made such a positive impact during your visit. We truly appreciate your recognition of her hard work and dedication. Your support means a lot to us!
Review from Google · view on Google
Tami White14 reviews
Jerry and Logan
- Price assessment: Reasonable price
- Services: Spider extermination, Bug & insect extermination, Ant extermination
- Pest type: Ants, Cockroaches, Spiders
Review from Google · view on Google
Rosemary Rai12 reviews
Ernest was professional and thoughtful, gave me the opportunity to ask questions about the service and what he had planned to do. When he finished, he came back to let me know what he had done and what he had found.
- Price assessment: Reasonable price
- Price: $160–180
Response from the owner · 5 days ago
Thank you for your kind words, Rosemary! We're delighted to hear that Ernest provided you with a professional and informative experience. It's great to know he took the time to address your questions and keep you informed throughout the process. Your feedback is truly appreciated!
Review from Google · view on Google
Lacie Ventriere7 reviews
Dawson was FANTASTIC!! If I could give him 10 stars, I would!! He is very attentive, considerate, and friendly!! I LOVED having him be assigned as my house's exterminator! This guy was above and beyond awesome! Whoever is in charge of payroll within Urbanex, I highly recommend him for a raise! Or a promotion! Someone in charge give Dawson ALL of the gold stars!!! Thank you, DAWSON for everything!!
- Services: Hornet & wasp extermination, Rodent extermination, Spider extermination, Bug & insect extermination, Ant extermination
- Pest type: Ants, Rodents, Cockroaches, Spiders, Mosquitoes, Other
Response from the owner · 6 days ago
Thank you for sharing your wonderful experience! It's great to hear that Dawson made such a positive impact during your service. His attentiveness and friendly approach truly shine through in your feedback. We appreciate your recommendation and will make sure to recognize his fantastic work. Your support means a lot to us!
Review from Google · view on Google
john tracyLocal Guide · 22 reviews
Jessica did a great job!
- Price assessment: Reasonable price
- Price: $120–140
- Services: Hornet & wasp extermination, Spider extermination, Cockroach extermination, Bug & insect extermination, Ant extermination
- Pest type: Ants, Termites, Cockroaches, Spiders
Review from Google · view on Google
Mary Smith4 reviews
Zachary always does a thorough job with my pest problems! Urbanex can be trusted.
- Price assessment: Reasonable price
- Services: Hornet & wasp extermination, Termite inspection
- Pest type: Ants
Response from the owner · a week ago
Thank you for your kind words, Mary! We're glad to hear that Zachary has been able to help you with your pest issues. It's great to know you trust us for your needs. We appreciate your feedback!
Review from Google · view on Google
Denise Newton10 reviews
Pleasant and friendly. And professional.
- Price assessment: Reasonable price
- Price: $120–140
- Services: Rodent extermination
- Pest type: Ants, Rodents, Spiders
Response from the owner · a week ago
Thank you for your kind words, Denise! We're delighted to hear that you found our team pleasant, friendly, and professional. Your experience is important to us, and we appreciate your feedback!
Review from Google · view on Google
Douglas PentecostLocal Guide · 270 reviews
Always great service. Never any issues.
- Price assessment: Reasonable price
Response from the owner · a week ago
Thank you for the fantastic review! We're delighted to hear that you consistently enjoy great service with us. It’s our goal to ensure a smooth experience every time. We appreciate your support!
Review from Google · view on Google
Alexis Diamond-CanslerLocal Guide · 30 reviews
Aundrae was very thorough. He listened to my concerns and communicated how he would treat them. Thanks Aundrae!
- Services: Bug & insect extermination
Response from the owner · a week ago
Thank you for the wonderful feedback! It's great to hear that Aundrae took the time to listen to your concerns and clearly communicated his approach. We appreciate your support and will be sure to share your kind words with him!
Review from Google · view on Google
Business details
- Address: 3450 Alemeda St Ste 347, Fort Worth, TX 76126
- Phone: (817) 383-7082
- Website: urbanexpro.com
- Service area: White Settlement, TX