Reviewers frequently praise UrgentVet for its compassionate staff, timely treatment, and willingness to accommodate late-night emergencies, often noting that pets received gentle care and owners felt supported during stressful situations. Positive feedback also highlights clear communication, reasonable pricing, and follow-up calls, with several customers expressing a wish for the clinic to offer primary care services. Conversely, some low-rated reviews criticize long wait times for non-critical cases, instances of medication labeling errors, and discrepancies between phone status information and actual clinic availability.
Data from Google, last updated October 25, 2026.
Reviews from Google, shown as published (original wording, unedited).
I wish the staff provided primary care, this location is amazing! I came in very concerned about my senior cat and they provided perfect and appropriate end of life care for my sweet baby. The staff were all so kind, personable, and professional. I genuinely appreciate their support on this difficult day.
My little Chico Bear and I had the absolute best experience receiving care at UrgentVet today. From the assistant to the doctor, the service was warm, friendly, and helpful. I was so worried about my cat’s health and as soon as the assistant let us in the clinic, I felt a wave of relief. She was knowledgeable and comforting and gentle with my sick cat. They understood my financial situation without judgement and found a way to get my cat enough care to sustain itself. He’s now on the mend and he and I can both rest tonight. Thank you so much! 10 out of 10 would definitely recommend.
Thank you, Danielle, for sharing your wonderful experience with us. We're thrilled to hear that Chico Bear received such warm and compassionate care from our team. It's great to know that our staff could provide comfort and understanding during a stressful time. We're glad Chico Bear is on the mend, and we're always here if you ever need us again!
Timely service and knowledgeable
Thank you, Albert, for sharing your experience with us. We're glad to hear that you found our service timely and our team knowledgeable. Our commitment is to provide quick and compassionate care when it's needed most.
Brought my cat here, and they took such great care of us. We were seen quickly, and Isabel and Dr. Taylor were so kind and caring. I highly recommend them.
Thank you, Jody, for sharing your experience! We're thrilled to hear that Isabel and Dr. Taylor provided such kind and caring service for you and your cat. It's great to know you were seen quickly. We're always here if you ever need us again!
I called at 10pm they said come now. By 11pm they had helped my cat and they were very nice and treated my cat like he was a family member
Thank you, Jim, for sharing your experience! We're thrilled to hear that our team was able to assist your cat promptly and with the care he deserves. Our goal is to treat every pet like family, and it's wonderful to know we achieved that for you. Remember, we're always here if you ever need us again!
I cannot express my gratitude enough for UrgentVet in Chapel Hill for the care they took of us and our dog when we had to put her to sleep. The whole staff is so thoughtful and simply amazing
Thank you, Terri, for sharing your experience during such a difficult time. We're truly honored to have been there for you and your beloved dog. Our team in Chapel Hill is dedicated to providing compassionate care, and your kind words mean a lot to us. Please accept our heartfelt condolences for your loss.
Great doctor! Great assistants. Friendly and knowledgeable. Highly recommend.
Thank you, Amber, for sharing your wonderful experience! We're thrilled to hear that our doctor and assistants provided friendly and knowledgeable care. Your recommendation means a lot to us. We're always here if you ever need us again!
Fantastic care, pleasant staff and thorough. We scheduled an appointment for the visit and there was no wait, which was unexpected. They are reasonably priced and filled medications in house. Within a few hours their notes were sent to our local vet. They also called the next morning to see how our fur baby was doing. I really appreciate their level of care.
Thank you, Leigh Anna, for sharing your wonderful experience! We're thrilled to hear that our team provided fantastic care and that the visit was smooth with no wait. It's great to know you found our pricing reasonable and appreciated the convenience of in-house medication. We're glad our follow-up call and communication with your local vet added to your satisfaction. We're always here if you ever need us again!
We had a fantastic experience here when our kitty was bitten ans needed immediate help well after midnight! Thank you so much to your staff and the doctor that saw us. No upselling, no intimidation, just kind, honest and wonderful care!!
Thank you, Frickin Aie, for sharing your fantastic experience! We're so glad we could help your kitty when you needed us most. Our team is dedicated to providing kind and honest care without any pressure. We're always here if you ever need us again!
Great service and great people, had to take a sick cat late at night and they had her feeling better in no time!
Thank you, Jaxson, for sharing your experience! We're thrilled to hear that our team was able to help your cat feel better quickly. Our compassionate staff is dedicated to providing high-quality care, even during late-night visits. Remember, we're always here if you ever need us again!