Utopia Property Management

Me and my 70 year old husband rented a home in NLV for two years. When my husband, who was joint tenant died suddenly, I reached out to my property manager on several occasions to let him know that I would not be renewing my lease, I had no response for months and finally he answered and told me that he no longer worked with Utopia. I then gave 90 days written notice that I would not renew my lease, which would expire on July 7, 2026, and Naizeth provided me an email noting steps that I needed to carefully follow so that I would not be charged extra after vacating. I called and spoke with Naizeth and she advised me that the office would be closed for weekends and holidays, so If I wanted to avoid being charged for extra days I would need to give ample time for a walk through. Fourth of July was approaching, so I asked if there would be any issue if I were to surrender the keys and property on June 24,2026. She thanked me for considering the holiday and I drove to Henderson from North Las Vegas and rendered the keys. I was tols that for a smooth move-out, per my lease agreement the home would need to be professionally cleaned and I did that. I called the utility companies and let them know I would be stopping service but, as directed by Utopia, I made sure that they would be kept on long enough for the walk through to be completed. Unfortunately, Nevada Power was not transferred For 14 days after I surrendered the keys and vacated the property. My final bill was some $50 higher than the previous month. The other utilities were kept on a week past my surrender of property- a time in which I no longer had control over usage. Some 40 days after my move out I received a statement saying that I owed them for the month after I moved out- All of July plus late FEES AND I was being charged "an estimated" $600 for chipped granite countertop in bathroom. No pictures were provided. I sent an email attesting this since I knew it wasnt true. My husband and I were the only occupants and I am very aware of how well I took care of the house. I didnt even hang pictures because I didnt want to damage a wall! When I asked for itemization and pictures to support the charges, they sent me a new " adjusted itemization of my security deposit" and one picture of what looks like a small chip somewhere- but its unclear. They also included a statement that says " countertop repair for small chips in counter, chips around kitchen sink and caulk in bathroom backsplash." That is absolutelymade up! $600? The house looked new and pristine when I left it. The contactors statement is for $520. Id bet that they work in tandem. Again- I emailed Utopia regarding the discrepancies. #1. There was no damage warranting a $520 bill #2. They charged me $600 for what they say cost them $520. #3. Utopia ignored my email and did not address what they owe me for using the utilities after I surrendered the property and had no control over lights/ac/ water usage. #4. IF, IF they were legally in their right to charge me 7 days into July, they are still morally wrong since we discussed all of this over the phone and they knew my circumstances and assured me that I would not be charged for any of July. I didnt even mention that they kept trying to get me to pay for the same dead tree that was there when I moved in. I have all the txts to the property managers at the time. Oven broke- I sent Maintinence request. Got ignored. It was close to my leaving, so I had that fixed too... My advice to any prospective renters is this: they will find anything at all to charge you for. They will not only take your security deposit but they will also require your to spend hundreds if not thousands of dollars on grout cleaning, paint and professional cleaning. My heart goes out to the next gullible family that moves in. By the time you pay for your application fees you may not want to turn back even when they fail to give you a copy of the agreement in advance. Protect yourselves. These guys are out to take all they can.

If I could give this management company ZERO stars, I would. Our experience with them has been absolutely disgusting, particularly with how they treated my mom during an already devastating time in her life. My dad — her husband — passed away, and while she was grieving the loss of her husband, she also had to deal with THIS mess. She gave approximately 90 DAYS’ notice that she would not be renewing her lease. She moved out, surrendered her keys, and no longer had access to the property. Yet somehow, the charges kept coming. Their ORIGINAL move-out accounting claimed they were keeping her ENTIRE security deposit of roughly $2,600 — AND that she still owed them approximately another $700 on top of it. So while a recently widowed woman was trying to navigate her life after losing her husband, this company handed her paperwork essentially saying: we’re keeping your entire deposit, and you owe us hundreds more. And the paperwork they provided to supposedly justify these charges DOESN’T EVEN ADD UP. If you’re going to claim someone owes THOUSANDS OF DOLLARS, perhaps making sure the math on your own documentation actually works should be step one. Among the charges we’ve had to question were full July rent, a late fee, electricity charges after she had already moved out, and charges related to alleged damage to the granite countertops. The complete lack of compassion was bad enough. The confusing accounting and questionable charges made the experience even worse. My advice to anyone considering renting from this company: DOCUMENT. ABSOLUTELY. EVERYTHING. Photograph and video every inch of the property. Save every email. Keep proof of your notice. Document exactly when you surrender your keys. Save utility statements. Keep your lease. And most importantly, CHECK THEIR MATH when you receive your move-out paperwork. Do not assume that because something appears on an official-looking statement that the numbers actually reconcile. My mom should have been allowed to grieve her husband and move forward with her life. Instead, she has had to spend her time and energy fighting through a move-out accounting that we can’t even get to mathematically make sense. I would NEVER recommend this management company to anyone. There are plenty of property management companies in Las Vegas. Choose one that can show basic professionalism, transparency, compassion — and apparently, basic arithmetic. ⭐ 1/5 — only because zero isn’t an option.

It is Friday night and I have a leak underneath my kitchen sink and I called the office and they have nobody to help me and so they expect me to live without a kitchen sink until Monday until they can get somebody out here. There was no emergency phone number they do not consider this an emergency. This property management is the absolute worst that I have ever dealt with in my entire life. I do not recommend them at all. Do yourself a favor NEVER NEVWR NEVER rent from these people.!!!!!

Andrew s never got back to me. Not the experience I was hoping for.

Utopia exceeded my expectations with their commitment to quality. I enjoyed how approachable the staff remained. Any message I sent received fast attention. The entire rental process felt flawless.

Financial Management Their financial management for my portfolio is exceptional. They optimize income and control expenses with expert skill, directly contributing to the profitability and health of my real estate investments.

The routine property inspections show they are truly invested in upkeep. It’s not just about finding problems, but about preventing them. This proactive care for the building’s condition is very reassuring for us residents.

The Management Department is very compliant and helpful. I really am pleased with Utopia.

Maintenance management is fast and reliable. Utopia schedules and follows up on every repair. I feel confident that nothing is overlooked.

My tenants appreciate the professional management as much as I do.