Customers frequently cite the store's diverse inventory of local, organic, and gluten-free products, as well as helpful staff and convenient amenities like a drive-thru. Recurring themes include high pricing for many items and inconsistent produce quality, with some noting mold or wax-coated fruit. Additional criticisms involve expired goods remaining on shelves, reduced deli and bakery quality, and occasional staff rudeness during peak hours.
Google rating: 4.5 out of 5 from 1,000 reviews (70% five-star).
Reviews on this page: 1,000 Google reviews (513 with written comments, 20 with photos).
Owner responses: the business replied to 18% of reviews.
Most recent review: September 26, 2026.
Service: Bakery serving Burnsville, Minnesota.
Data from Google, last updated October 27, 2026.
Photos
Customer reviews
4.5
★★★★★
1,000 reviews on Google
5★702
4★188
3★53
2★11
1★46
Reviews from Google, shown as published (original wording, unedited).
What customers talk about
We read 513 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Staff is friendly, welcoming, clean store with unique offerings.”
“Employees not helpful especially the manager in wellness area.”
“Prices are affordable not crazy great selection of products, the customer service is seriously exceptional.”
“Very expensive I mean can you believe the milk for a gallon costs 9 bucks which usually costs around 4$ at any regional store, be it organic or extrem…”
“I appreciate the selection of products and produce and always get great service.”
“But it's a terrible experience every time i go in there after 6pm.”
“The go-to place for great natural product, deli and baked good.”
“They make a great blackened chicken and have some cool lemonade choices, but I would go out of my way to avoid this place.”
“Some days are quick and smooth but many days I can spend up to 20 minutes waiting for my order (that's significant when your on a lunch break).”
“Food made from scratch, ingredients you can trust, friendly people who are happy to see you.”
“Two very nice ladies stopped working and brought me to the products and explained how to use it.”
praise complaint · found by our text analysis, Google review wording unchanged.
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Katie Payton1 reviewiTotal number of Google reviews Katie has written across all businesses on Google Maps, not just this one.
Conveneint and appreciated but the prices are insulting. I have a hard time understanding why groceries that are local cost significantly more and not less than things that are shipped cross-continentally. I do like to support local stores when possible, so there are health and nutrition products that we buy from there even though it would save a lot of money to order on Amazon.
Janet DunlapLocal Guide · 111 reviewsiTotal number of Google reviews Janet has written across all businesses on Google Maps, not just this one.
I called 4 upscale grocery stores in Bloomington, Edina and Eagan, and none could provide veal shanks nor beef shanks, but Valley Natural Foods was able to get them, and even gave me a call to let me know the shanks had arrived. Excellent service! Plus the cashiers were helpful and nice.
Jeannie KanterLocal Guide · 56 reviewsiTotal number of Google reviews Jeannie has written across all businesses on Google Maps, not just this one.
Decent but the produce section is definitely hit or miss. The apples look like they have been sprayed with pesticides or wax coated lately. Bananas all look like they have mold growing. But they have some good stuff. Apples get sketchy sometimes.
Casey KochmerLocal Guide · 134 reviewsiTotal number of Google reviews Casey has written across all businesses on Google Maps, not just this one.
I have found some good local produce here and good dairy. However, the staff can be rude. Some are kind and helpful. The staff at the smoothie bar are overall friendly, however, a staff member treated me rudely when I asked for less chia seeds in the acai bowl. The acai bowl was covered in chia seeds. Normally, I get about a tablespoon or less which is perfect, but this time it was covered in chia seeds. I kindly asked for a new bowl, because I couldn't taste the acai bowl. The staff member had a disgruntled face (they were not helping any other customers, this was during less busy hours) and made a comment. The kindest staff member is an older male, and he has been very kind and personable. The staff near the vitamin and essential oils section tends to be rude and seem like they do not want to answer your questions about a product. Please have a meeting or something and work on staff being genuinely kind and personable. People will take their money and go elsewhere.
Response from the owner · 5 months ago
Thank you for your honest review, Jamila. We truly want you to have the best experience when you visit our store, and we apologize that you had a few negative encounters with staff. If you would like to share a little more information about the experience so we can address it, please fill out the contact us form on our website: https://www.valleynaturalfoods.com/contact-us/
Ethan WiseLocal Guide · 49 reviewsiTotal number of Google reviews Ethan has written across all businesses on Google Maps, not just this one.
