Google reviewers rate Valley Paws Boutique five stars based on sixty-nine reviews, with the owner responding to nearly all feedback. Customers describe the business as offering gentle grooming services, including nail trims and baths, alongside a selection of pet supplies. Recurring themes highlight the staff's patience with anxious animals, the clean facility, and the appointment-only system that prevents pets from waiting in crates. Reviewers also note the owners' willingness to order specific food items and provide free samples, while one comment mentions the business is often booked for several weeks.
Google rating: 5.0 out of 5 from 69 reviews (100% five-star).
Reviews on this page: 69 Google reviews (63 with written comments, 5 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: October 14, 2026.
Service: Pet Store serving Cleveland, Tennessee.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
5.0
★★★★★
69 reviews on Google
5★69
4★0
3★0
2★0
1★0
Reviews from Google, shown as published (original wording, unedited).
Zoe Hudson2 reviews
★★★★★
so thankful for how patient and gentle they were with my dog! He can be VERY difficult when it comes to having his nails trimmed, and they went above and beyond to make him comfortable. They let me stay with him, gave him treats, pets, and reassurance throughout the entire nail trim. They never rushed him or made him feel scared, and I really appreciated how much care and patience they showed him. You can tell they genuinely care about the animals they work with. We’ll definitely be coming back! ❤️
Best place to take your puppy. They cared for my little guy and gave me tips so it would be better for next time. Thanks again Valley Paws! I would highly recommend.
Response from the owner · 5 months ago
Thank you so much! We try to make it an easy and fun experience for everyone! 🐾
One of the most helpful, and loving couple, that owns the company! Gave me almost 100$ worth of freebees to try out, for my puppy! And they know all about what they do, and whats best for pups!
They are absolutely amazing! And have great prices!!!!🫶🏼✌🏼
Response from the owner · 7 months ago
Thank you so much! We love being able to help parents get the best for their babies! 🐾❤️
We love Valley Paws Boutique!! We have been taking Yeti here for a few years now. We know they take fantastic care of her and are gentle! They truly are amazing and very clean. We love that she is only there for her appointment and not all day in a crate. They might be booked up, but they are so worth the wait. They have also handled our senior dog with the utmost care. Thank you for offering top notch service for our family! Highly recommend!
Response from the owner · 9 months ago
Alex thank you so much! We pride ourselves on the care we give and services offered. We treat all the babies like they are ours! ❤️
The owner of this place is such an amazing woman with a heart of gold. I would recommend any animal lover to this place. She helped us out and it was a huge blessing for me and my animal Kim thank you again so much for what you did for us I hope to see you again.
Response from the owner · 10 months ago
Thank you so much Richard! I was so happy to be able to help you and Zara! ❤️
Our dog was in need of a nail trim, we struggle trying to clip them because he’s so anxious and fidgety. So glad someone recommended this place it’s a cute little gem in Cleveland. We were greeted by the most friendliest staff and they loved Marvel, they did a wonderful job and even spoiled him with treats and free samples of food! Now that I found this place I can start bringing him for his grooming!!! Thank you so much 😊
Response from the owner · 10 months ago
Shelby, thank you so much! Marvel is so handsome and we love him! So happy to have you as part of our pack! ❤️
Awesome experience with the grooming of our fur babies 😍
Response from the owner · a year ago
Mitch thank you so much! We are happy to make every grooming experience low stress and an awesome experience! We look forward to seeing Charlie and Dolly again in the future! ❤️🐾
Wonderful people that are going to take amazing care of your pets. I have two longhair dachshunds that get loud when they are in unfamiliar situations and Javier and Hailey were incredible at taking care of them and giving them the groom and bath that they needed. I'm so glad they are here!
Response from the owner · a year ago
Jason thank you so much! We loved taking care of your babies! They are adorable! We look forward to see you guys again!
I love this place. What a gem in town ❤️💎! The people are incredibly welcoming and helpful. They have all high-quality pet supplies and grooming services for your fur babies. I am happy to visit every time I need to restock on food or take my dog for a bath! Thank you, Valley Paws, for being awesome.
Response from the owner · a year ago
Mayhell thank you so much! We love being a part of this community and being a small part in your baby’s life! 🐾❤️
