Exercise equipment store · Plain City, OH · reviewed since 2022
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%89+61.6Reliability 31%79+24.3Momentum penalty73−2.7Experts Score= 83Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#12 of 19 treadmill repair servicesiPosition by Experts Score among all companies we track in this category. · better than 39%
4.9★★★★★45 Google reviews · 24 photos
98%five-star reviews
4.69★last 12 monthsiAverage stars on reviews from the last 12 months only.
4.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Reviewers for Value Fitness Repair in Plain City, OH, highlight same-day availability, punctual arrivals, and clear communication regarding repairs for treadmills, bikes, and ellipticals. Customers frequently note fair pricing and the provision of maintenance tips to prevent future issues. However, a recurring criticism in low-star reviews involves a diagnostic fee that was not disclosed until after the technician began work, with complaints about minimal testing performed before the charge was applied.
Google rating: 4.9 out of 5 from 45 reviews (98% five-star).
Reviews on this page: 45 Google reviews (43 with written comments, 4 with photos).
Owner responses: the business replied to 98% of reviews.
Most recent review: October 19, 2026.
Service: Treadmill Repair Service serving Plain City, Ohio.
Data from Google, last updated October 28, 2026.
Score profile vs other treadmill repair services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and reliability; weakest: momentum.
Value Fitness RepairTreadmill Repair Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Value Fitness Repair: 89/100 on this factor. Category median: 92.A
89
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Value Fitness Repair: 79/100 on this factor. Category median: 91.B
79
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 92.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Value Fitness Repair: 73/100 on this factor. Category median: 100.B
73
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 54.–
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Bar = this company · dark tick = category median.
Star ratings
45 Google reviews we collected
4.9of 5
5 stars4498%
4 stars00%
3 stars00%
2 stars00%
1 star12%
Praise vs complaints
Phrases our text analysis found in 43 written reviews
97%praise
Praise10697%
Complaints33%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response2220%
Would recommend2119%
Staff & attitude2018%
Quality & results1716%
Price & value1615%
Communication87%
Honesty & trust55%
What customers talk about
We read 43 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He identified the problem quickly then cleaned and oiled everything and replaced the belt, providing me with much higher quality one.”
“I highly recommend Haitham, his service and dedication were excellent.”
“In addition to his expertise, Haitham Is a truly good and kind man, and was so polite and helpful.”
“Excellent service-great communication and excellent to work with in fixing our exercise bike.”
“And, his charges were so reasonable and affordable!”
“He was professional, arrived on time, communicated clearly, and explained what needed to be done and why.”
“His pricing was honest, and he genuinely cared about the issues I was having.”
People customers mention
Haitham17 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
BBeckyLocal Guide · 41 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I cannot say enough about the remarkable service I received from Haitham with Value Fitness Repair today! My 16 year old treadmill suddenly started making a horrible noise yesterday, and Haitham came midday today and worked on it for several hours. He identified the problem quickly then cleaned and oiled everything…
EEricLocal Guide · 39 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Excellent service-great communication and excellent to work with in fixing our exercise bike. Would recommend!
RRen5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Thank you so much!!!
My NordicTrack climber had a constant squeaking noise, and I accidentally made things worse by using the wrong fluid. Haitham was extremely professional throughout the entire process. He came out to clean the machine, fix the issue caused by the fluid, and then returned again to address the…
BBrianLocal Guide · 61 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Haitham from Value Fitness Repair did an excellent job fixing my treadmills incline issue, as well as standard maintenance. He was professional, arrived on time, communicated clearly, and explained what needed to be done and why. His pricing was fair, and weekend service was a great added benefit. I would definitely…
Ss12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Haitham was great. I received same day service and he repaired my treadmill on first visit. I would highly recommend his services. He is very customer focused
AAmandaLocal Guide · 295 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Haitham is amazing! It took him less than 24 hours to come out, and he fixed my wonderful elliptical in an hour. Now it's humming along like new, and I'm not afraid to use it--very important since I need to be able to exercise when I'm in "healthy mode." He's so very kind, like the Elliptical Fairy; he made my day.…
I cannot say enough about the remarkable service I received from Haitham with Value Fitness Repair today! My 16 year old treadmill suddenly started making a horrible noise yesterday, and Haitham came midday today and worked on it for several hours. He identified the problem quickly then cleaned and oiled everything and replaced the belt, providing me with much higher quality one. My treadmill runs like it did when I first bought it!
In addition to his expertise, Haitham Is a truly good and kind man, and was so polite and helpful. I know that I would not have gotten the high-quality of work and care had I gone anywhere else.
And, his charges were so reasonable and affordable! Haitham is the only person who will ever work on my treadmill! 😊
E
Eric GentzelLocal Guide · 39 reviewsiTotal number of Google reviews Eric has written across all businesses on Google Maps, not just this one.
Thank you so much!!!
My NordicTrack climber had a constant squeaking noise, and I accidentally made things worse by using the wrong fluid. Haitham was extremely professional throughout the entire process. He came out to clean the machine, fix the issue caused by the fluid, and then returned again to address the original squeaking sound.
He was patient, thorough, and clearly knowledgeable. Thanks to him, the climber is finally running smoothly and is very quiet. I highly recommend Haitham, his service and dedication were excellent.
Response from the owner · 3 months ago
Thank you so much Renee for the great review and thank you for your trust my pleasure Renee and nice work with you. Thanks again
B
Brian PLocal Guide · 61 reviewsiTotal number of Google reviews Brian has written across all businesses on Google Maps, not just this one.
Haitham from Value Fitness Repair did an excellent job fixing my treadmills incline issue, as well as standard maintenance. He was professional, arrived on time, communicated clearly, and explained what needed to be done and why. His pricing was fair, and weekend service was a great added benefit. I would definitely recommend him for repairs and regular maintenance on fitness equipment.
Response from the owner · 3 months ago
Thank you so much Brian that is my pleasure to work and service your treadmill thank you for your trust and it’s nice to meet you
S
s stanko12 reviewsiTotal number of Google reviews s has written across all businesses on Google Maps, not just this one.
Haitham was great. I received same day service and he repaired my treadmill on first visit. I would highly recommend his services. He is very customer focused
Response from the owner · 5 months ago
Thank you Scott. Thank you for your trust. That is my pleasure to work on your treadmill and my pleasure to meet you
A
Amanda WoodsLocal Guide · 295 reviewsiTotal number of Google reviews Amanda has written across all businesses on Google Maps, not just this one.
Haitham is amazing! It took him less than 24 hours to come out, and he fixed my wonderful elliptical in an hour. Now it's humming along like new, and I'm not afraid to use it--very important since I need to be able to exercise when I'm in "healthy mode." He's so very kind, like the Elliptical Fairy; he made my day. I hope this breaks again next week so I can have him back.
Edit: he was also so sweet to my poor dog, who's a little nervous around everyone.
Response from the owner · 7 months ago
Hi Amanda I’m so glad you have your Ellipticall back and enjoying working out really it’s s my pleasure to meet you you’re so sweet and kind, hahaha like that you’re hoping to breaking again ,may I have to go back to do a regular routine maintenance and go over everything. Thanks again
F
Flip Tunes10 reviewsiTotal number of Google reviews Flip has written across all businesses on Google Maps, not just this one.
Haitham is excellent to work with- very courteous, excellent communication and great value for the service he provides! I purchased a new NordicTrack treadmill in December and wanted to ensure that the belt was set properly and that everything was in good order- given the investment in the treadmill I wanted to ensure that everything was set up properly.
I reached out to Haitham on a Saturday afternoon and he was able to make it out to my house that next Monday. He not only got my treadmill set up properly and calibrated, he also found that it was missing some screws to secure one of the side rails to the unit. He provided a lot of helpful tips to ensure that I could keep things aligned. I highly recommend Haitham for providing you peace of mind with your exercise equipment. I will definitely reach out to Haitham the next time I need any of my exercise equipment serviced!
Response from the owner · 8 months ago
Thank you so much Scott for your trust. To let me work on your treadmill today and that was great to meet you as well please feel free to reach me anytime. My pleasure to work with people like you. Thanks again
T
Thomas AttardLocal Guide · 24 reviewsiTotal number of Google reviews Thomas has written across all businesses on Google Maps, not just this one.
Haitham is a true Professional! He made my treadmill run like brand new. He cleaned it beautifully, replaced the belt, (much better quality), recalibrated my machine and oiled and tuned it up. Very reasonably priced, so well.
I recommend him enthusiastically!
Response from the owner · 9 months ago
Thank you so much Thomas for your trust to letting me work and service your treadmill. It was my pleasure to meet with you as well. Thanks again
K
Katie ElsassLocal Guide · 23 reviewsiTotal number of Google reviews Katie has written across all businesses on Google Maps, not just this one.
Highly recommend Haitham with Value Fitness Repair. He took the time to really understand the issues we were having with both our exercise bike and treadmill, accurately diagnosed the problems, and spent the time needed to get our treadmill fully up and running again. He was prompt, kind, and very communicative throughout the process, and he even shared helpful tips to prevent future issues. If you need fitness equipment repaired, Haitham is incredibly knowledgeable and thorough. We will absolutely be reaching out to him again, not just for repairs but for yearly maintenance as well.
Response from the owner · 9 months ago
Hi Katie and Max thank you so much for your trust and letting me service your treadmill that was my pleasure and thank you so much for your support .
Thanks again
R
Ryan Calloway6 reviewsiTotal number of Google reviews Ryan has written across all businesses on Google Maps, not just this one.
