Google reviewers rate this Jacksonville location 4.9 out of 5 based on 344 reviews, with the owner responding to 92 percent of them. Customers frequently praise the staff for being friendly, professional, and efficient, noting that services are completed quickly with clear explanations of vehicle needs. While many appreciate the lack of aggressive upselling, several low-star reviews describe instances where minor issues escalated into significant damage, such as broken air conditioning components or stripped oil pan plugs, leading to disputes over responsibility.
Google rating: 4.9 out of 5 from 344 reviews (96% five-star).
Reviews on this page: 344 Google reviews (279 with written comments, 10 with photos).
Owner responses: the business replied to 92% of reviews.
Most recent review: October 28, 2026.
Service: Oil Change Service serving Jacksonville, Florida.
Data from Google, last updated October 29, 2026.
Star ratings
344 Google reviews we collected
4.9of 5
5 stars33096%
4 stars31%
3 stars10%
2 stars00%
1 star103%
Praise vs complaints
Phrases our text analysis found in 279 written reviews
98%praise
Praise43898%
Complaints82%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude14332%
Speed & response11626%
Quality & results9221%
Would recommend348%
Communication307%
Price & value184%
Honesty & trust133%
What customers talk about
We read 279 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I’m happy to be a customer with valvoline the good experience employees there especially Alisha and was very kind and respectful lady .”
“Alonzo and Angel did a quick oil change at 6:45pm, out before 7pm!”
“They explained the process thoroughly to me and service was fast.”
“…to luckily find a mobile mechanic on a Sunday to fix what Valvoline messed up, which was, the Valvoline mechanic ran out every bit of the freon from…”
“I will definitely recommend them for your vehicle services.”
“Very professional and well knowledgeable crew they were very welcoming and kind explained everything for us and worked well with our budget”
“It’s a much reasonable and less time consuming then going to the dealership.”
“Steven was very transparent and didn’t try to overcharge me.”
“All the guys were knowledgeable, extremely professional and transparent.”
“Lied and said it was our compressor.”
People customers mention
Emmett12 reviews
Angel10 reviews
Larry9 reviews
Alonzo8 reviews
Blvd6 reviews
Aleisha5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
I’m happy to be a customer with valvoline the good experience employees there especially Alisha and was very kind and respectful lady . Thank you so much for ur business in town .
Price assessment: Great price
Services: Oil change
Service duration: 0–30 min
Response from the owner · 7 hours ago
Thank you for the 5 stars! We're glad you visited our store on 11212 Beach Blvd for your oil change and vehicle maintenance needs. Your feedback keeps us moving forward.
J
Judith Steel8 reviewsiTotal number of Google reviews Judith has written across all businesses on Google Maps, not just this one.
Alonzo and Angel did a quick oil change at 6:45pm, out before 7pm! Happy spirits too - made my night! Thank you!
Response from the owner · a day ago
Thanks for the great review! Our team at our store on 11212 Beach Blvd is always happy to help with oil changes and preventive vehicle maintenance. We appreciate your support.
R
Ricardo MartinLocal Guide · 11 reviewsiTotal number of Google reviews Ricardo has written across all businesses on Google Maps, not just this one.
The team was great it was my first time at Valvoline . Both Larry Dawson and Aleisha were amazing. They explained the process thoroughly to me and service was fast. I got the see the whole process for my oil change. I will keep coming back here great experience.
Price assessment: Reasonable price
Services: Air & cabin filter replacement, Oil change
Service duration: 0–30 min
Response from the owner · a day ago
Thanks for the fantastic review! We're grateful you chose our Valvoline Instant Oil Change store on 11212 Beach Blvd for your oil change service. Helping cars stay road‑ready is what drives us.
Y
Yvonne Hanner4 reviewsiTotal number of Google reviews Yvonne has written across all businesses on Google Maps, not just this one.
Great service
Very nice and friendly
Oil change was done In record time
Price assessment: Reasonable price
Services: Oil change
Service duration: 0–30 min
Response from the owner · 3 days ago
Thanks for the 5 stars! Our Valvoline Instant Oil Change technicians love keeping vehicles in great shape. Visit us again soon for your next quick oil change in Jacksonville!
E
Eli Auguste1 reviewiTotal number of Google reviews Eli has written across all businesses on Google Maps, not just this one.
Thanks for the 5 stars! We're glad you trusted our store on 11212 Beach Blvd with your oil change service. Your review keeps our engines—and yours—running smoothly.
J
Jae mari Sagadraca4 reviewsiTotal number of Google reviews Jae has written across all businesses on Google Maps, not just this one.
Alonzo and his team is amazing, so accomadating. They will check everything in your car!
Response from the owner · 5 days ago
Thank you for the 5 stars! We appreciate you visiting our Valvoline Instant Oil Change store on 11212 Beach Blvd for your oil change and vehicle maintenance. Your support keeps us running smoothly.
C
Cambreia DavisLocal Guide · 8 reviewsiTotal number of Google reviews Cambreia has written across all businesses on Google Maps, not just this one.
My experience was great, this was my first time visiting. All of the CSR’s were friendly, fast and efficient. Isaiah, Alonzo and Emmett were top tier. I will bring my vehicle here for regular maintenance from now on.
Response from the owner · 5 days ago
Thank you for the 5 stars! We're glad you visited our store on 11212 Beach Blvd for your oil change and vehicle maintenance needs. Your feedback keeps us moving forward.
M
Mandy MarreroLocal Guide · 17 reviewsiTotal number of Google reviews Mandy has written across all businesses on Google Maps, not just this one.
Thank you for the great rating! Our Valvoline Instant Oil Change team at our store on 11212 Beach Blvd loves helping drivers stay on top of oil changes and vehicle maintenance. Your support means a lot.
D
Destiny Holmes14 reviewsiTotal number of Google reviews Destiny has written across all businesses on Google Maps, not just this one.
Lead by Angel. Very professional and well knowledgeable crew they were very welcoming and kind explained everything for us and worked well with our budget
Price assessment: Reasonable price
Services: Oil change
Service duration: 0–30 min
Response from the owner · 6 days ago
Thanks for the 5 stars! We're glad you trusted our store on 11212 Beach Blvd with your oil change service. Your review keeps our engines—and yours—running smoothly.
I
Ivan Gil De Lamadrid5 reviewsiTotal number of Google reviews Ivan has written across all businesses on Google Maps, not just this one.
Mr. Emmett did an AMAZING job, excelent customer service and a very friendly person. I recommend this place 100%, 5 Stars.
Response from the owner · a week ago
Thanks for the fantastic review! We're grateful you chose our Valvoline Instant Oil Change store on 11212 Beach Blvd for your oil change service. Helping cars stay road‑ready is what drives us.
