How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%91+6.4Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCOREValvoline Instant Oil Change
Louisville, KY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #17Position by Experts Score among all companies we track in this category. of 110 oil change services · 4.9★ from 289 Google reviews
Report card
Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Valvoline Instant Oil Change for 8 kinds of job.
Valvoline Instant Oil Change for oil change
Clear ✕All 90 Google reviews tagged “Oil change” · showing 80
Bill was excellent!
I love this valvoline it is the best vavoline in Louisville!! I love this place and Bill is amazing and his employees I will always come here for help!
Amazing customer service! Very satisfied with the experience.
Best Valvoline location in Louisville. Service is astronomical!!!
Quick and transparent service in a convenient location
I travel across town and pass up multiple locations specifically to come to Bills location. The service is quick and friendly, I never feel pressured! I always leave informed and can trust the job was done correctly.
Bill, Alex, & Bri are a great team! Happy to help, reasonable & kind. Love this location
Fast and friendly!
Bill is a professional and is really good at explaining issues. Great customer service. I recommend talking to Bill if you need to get an oil change for your car in the Highlands neighborhood of Louisville.
Bill and his team were great. Best service I've ever had at an instant oil change place. Would highly recommend.
Great service.
Bill is an amazing manager and because of him and his team, I won't go to any other Valvoline but this one. Since coming to this store, Bill Has: >Helped me find coupons >Showed me how to check my oil levels >Showed me where to find the oil that I need for my car >Told me exactly when my car needs an oil change,…
Very friendly and helpful. Do not try to oversell. Great experience.
I have been to them twice & they have been so helpful and even provided me with additional car facts
Went above and beyond to replace missing screws on skid plate and make other under-car repairs that could have led to serious issues. Will definitely be coming back every 4,000-5,000 miles.
Quick service and the staff is informative
Cayden has been the best most helpful everytime in there
Great experience with very kind staff!
Rolled right up to the bay, no wait time for me, friendly and professional staff, greeted me and told me they were glad I stopped by, they checked my fluids, tire pressure brake light, filters and advised me on what was needed for better car performance. It was a pleasant visit, so happy I decided to stop at this…
Totally professional and very friendly
No waiting - very efficient and friendly staff
Mr.Ez E and Bill great guys thanks
Great support, kind employees, knowledgeable and happy to help out!
By far the best valvoline in Louisville. They actually care about giving you good service and not trying to scam you- I appreciate honest answers
I always have the best experience at the store. Kind workers and fast service.
My favorite Valvoline! Always pleasant and so knowledgeable!
Very knowledgeable and not pushy
These guys are efficient and thorough as can be. Informative etc. I’m not a car dude at all. I put gas in it, that’s the extent of my knowledge. Kerry the Manager was so kind and patient as were the other guys. Go see them for that alone. Good guys.
The best service in town. Bill is freakin awesome!
Always fast and efficient service. Friendly crew every time.
I wish I would have gotten the gentleman’s name that helped me. He was so kind and willing to answer any of my questions until I understood. I was at the Valvoline in the Highlands. Not having a husband to take care of of my car sucks, but I’m grateful that I had this experience:)
Great efficient service every time! Great customer service as well! 😄 I only trust Valvoline with my oil change! 🤗 I frequently come to this location! Fantastic professional service each time! 😊
Quick service and an honest assessment of vehicle needs. This facility is the best Valvoline experience that I have ever had.
Bri was amazing! She knows her stuff! Very fast friendly and efficient! Eze is so handsome I’ll keep coming back to see both yall! 😉
The team is super fast, efficient, friendly and knowledgeable. And it’s right in my neighborhood - so convenient!
Great staff and fast service!
Bri was fantastic. Despite being the only person working, she was able to take care of my oil change, wipers etc. She was informative and had a great, positive attitude.
Excellent service. I’ve always had an easy time getting in. The manager is such a kind person and the crew are competent and in good spirits. I always get what I need done, good suggestions, never pushy, Just an overall pleasant experience every single time. Highly recommend!!
Quick, friendly and thorough. Bill is a fantastic manager who walks you through what you need and when you need it!
First, the location is really convenient for me. That said, the staff was helpful and friendly, they completed my service in a timely fashion, and laid out my routine maintenance in a fair and professional manner. I appreciate Bill Martin and the whole crew, and would gladly recommend them.
Professional fast and friendly
The techs at this location are probably some of the best you have in the nation. I drive here on my lunch break and lose money just to have these guys work on my 2 vehicles.
The most helpful staff of any oil change place. I continue to have the best customer service here.
The manager and staff were friendly and helpful, talking to me not at me. They all worked well together, you can feel how much they care.
I got a full synthetic oil change for my Ford Explorer ST-Line here and had a a good experience. The team was very well put together, professional, and efficient. Bill, the manager, was especially informative, patient, and took the time to answer my questions without rushing anything. The service was smooth from…
The workers were extremely professional and nice. Went in for an oil change and they were straight with me and said I only needed a top off.
Always a pleasure. Adam and his crew were fabulous and I appreciated all their help. I highly recommend this shop.
A wonderful and knowledgeable tech. - she went well above beyond
Prompt and efficient server. No hard sell though they of course try to sell additional services.
Great Experience! No wait and was done quickly!
fast, easy, and friendly, the way it should be!
Excellent and friendly service
Great customer service. The young lady who seemed to be the service manager was professional, knowledgeable and efficient. Would definitely return to this location. 3/30/26 Great customer service. Bill Martin/Mgr was great. Very educational. Friendly very professional.
Came back after a few months, happy to report the new (and old) staff are still very sweet hardworking people and I see how smooth everyone keeps the shop running using positivity and discipline. Bill, the manager is awesome and does his absolute best to keep his staff, not just guests, satisfied and happy. Great teamwork and great leader!
This is my favorite place to get an oil change. Bri is always so funny, authentic, and knowledgeable. She makes my day when I go there. Also the manager (Bill I think) never pressures me, and gave me good information to take to my mechanic. As long as I am in Louisville they will be my people!
Had the pleasure of going to Valvoline today and got to meet Bill, Adam and Gabby. They were an absolute pleasure especially Bill (the manager). Timely, attentive, knowledgeable, great customer service and so nice. Will be back again!
Great customer care and would definitely recommend going here.
They are honest people to deal with.
i would never go to another valvoline. the manager is so nice and i always feel so taken care of. also really fast service.
In and out fast. Great service 👏.
Excellent service!
First time at this location, very happy with service from both techs helping me, alerted me to potential issues and explained them well, also very happy with the wait time.
Everything gets taken care of. Excellent service always
Amazing service! Will definitely return.
Excellent service
I've been to several Valvolines across the nation and I felt particularly compelled to leave a rave review for this location. I missed the name of who checked me in, but he was excellent. Chris did my service and he pulled out several tools for my oil change that no other Valvoline has done before! I felt like they…
Great team at this Valvoline! Knowledgeable, fast and they don’t try to sell you anything you don’t need. Also no wait!
Always great customer service. Very kind and helpful staff.
Friendly quick service.
Very Honest and very helpful, I love this location! Definitely coming back :)
Efficient, earnest, and transparent. This is a great location I would highly recommend coming here.
Always fast and super friendly. I take all three of my cars there and have never had an issue.
The staff was super helpful and friendly. When it comes to car things, I almost always think there’s a chance I’m getting ripped off by the mechanic but that wasn’t the case with two mechanics who were there. Even though they were understaffed, it was still very fast service. I’ll be going back to this location
Great! Trustworthy!
Fantastic customer service! Fast and thorough.
The manager I was speaking with was really helpful and friendly! Only thing was just a really pricey $60 charge for an inside air filter, that price seems crazy to me. I also had some plastic hanging from some damage on the underside of my car that they zip tied for me at no extra charge, which was helpful. I will be going back!
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 90 | — |
| Air & cabin filter replacement | 34 | — |
| Tires | 18 | — |
| Transmission | 6 | — |
| Battery | 5 | — |
| Exhaust | 3 | — |
| Air conditioning | 3 | — |
| Steering & suspension repair | 2 | — |
