How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%90+21.8Value 14%96+13.6Replies to reviews 7%100+7.1Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCOREValvoline Instant Oil Change
Louisville, KY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #12Position by Experts Score among all companies we track in this category. of 110 oil change services · 4.9★ from 675 Google reviews
Report card
Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Valvoline Instant Oil Change for 8 kinds of job.
Valvoline Instant Oil Change for oil change
Clear ✕All 301 Google reviews tagged “Oil change” · showing 260
“ great service, very friendly staff”
Technicians were very polite and knowledgeable. I was there only a short while, and the convenience of staying in my vehicle is great!
I was in and out in 14 minutes. Was not pressured into anything I did not need. Recommendations were made as to what services may benefit me in the future. Overall great service. Abe was extremely knowledgeable and helpful.
Always courteous and professional with fast service.
Wonderful service Jake was amazing and so was the rest of the crew!
Great communication amongst entire team. Bay#1 team on point!!
Everyone was friendly and inviting made me feel welcomed. The location is convenient and service is quick and efficient. I was completely satisfied with the service on my Lincoln today.
"Very disappointing experience. I get my oil changed frequently. This is the second time I've had the exact same problem here. About three months ago, I had to come back the next day because my car was leaking oil. Yesterday I gave them another chance and had the same issue again. What concerns me even more is that…
They were great AND it was all females!!!😍
Haley did a great job will come back
Good service and perfessionalism
I had a 25.00 coupon. Send more of these.
The way the team that assisted me today (01/17/26) handled things exceeded my expectations. They were efficient and transparent in their work, and they were kind and professional. The people who assisted me were Marcus, Andrew, and Shane. There was another guy I didn't interact with, but I noticed he was also…
Workers were awesome and very kind . Loved seeing the women working hard and strongly recommended to others! Haylee and Kayla were amazing!
Quick fast and friendly
Halie, Kayla, and Ray were absolutely AMAZING! QUICK, EASY, and EFFICIENT!!
Ray and the team were amazing. My service was quick and easy. Halie was very informative of what I needed for my next visit. Dre was fast and efficient with my service.
James and Halie were fantastic. Great experience. We will be back.
Halie was fantastic and very quick and efficient.. got us out fast..
Informative without being pushy about services along with oil change.
Halie fine and nice ! Great job valvoline
James & Chris were especially wonderful. Dre was also very helpful. I always have a great experience at Valvoline.
Quick, professional, informative.
They were very kind and did a great job! I love that I didn’t feel pressured when I refused certain services.
Always friendly, helpful and quick! Highly recommend.
Quick uneasy. No upsetting. Professional.
Great experience at valvoline on dixie.
Always good service. Never had wait in line
Everyone was professional and kind
Very fast and efficient service!
Excellent attention to detail!
Kayla, Rae, and Marco were great!
Great service and employees are amazing!!
I've been getting my oil changed here since it opened. I've never had a bad experience. They are always fast and friendly. They never push me into getting services I don't need. Ray, Julio, and Halie helped me today. All 3 were excellent. I highly recommend this shop.
Had an excellent experience.
Love this location. It's closer to me and they're always helpful. Every single time I've had to visit
Fast and very friendly
Quick and good customer service.
Absolutely love the service in this place, everyone has a good attitude and good manners. They take their time to do their job, but still fast. This is the only place I change my car’s oil at.
Quick and friendly. Always a good experience. Managers Halie and Marco were great
Friendly, not pushy, informative, professional. I have to say I was pretty impressed. Id recommend. The manager and her team today was awesome and seemed to all work well together...thank you for a great experience.
Amazing service every time! Staff are friendly, helpful, and trustworthy!
Great service, oil change, got me back out on Dixie highway in timely fashion. Thanks to James, Marco and Dre. They were friendly, polite and helpful.
Cris was very knowledgeable, professional & prompt with his services provided. I will definitely return for future needs!
Quick and easy. Everyone was professional and polite
Professional and efficient. Great service today
What an amazing experience, very professional atmosphere very informative super helpful
Great people great work and they went fast!
The attendants were very professional and made sure that all of my car needs were met.
Great service, showed up 40 minutes before close and they had me taken care of.
The team there is amazing very nice people
Great experience professional staff
Julio and Halie did a great job. They were fast, efficient, and they communicated with me well everything that was needed.
Very professional
The two ladies working the bay were very informative and friendly and listened to all my concerns and answered my questions! Woman power! 💪
Great service! I’m usually in and out within 15 mins
Excellent service fast service
Manager Ray and the associate Marcus and the rest of the Valvoline team was exceptional in providing customer service. My oil change was done in a quick and efficient manner and I couldn’t be happier with care that was provided to my vehicle. I highly recommend this location!
Great service. Very friendly. Easy to talk to.
Kayla and James were great!
Excellent service fast and courteous
Great service
Team was super professional and helpful. They walked me through every step of the process.
These guys really make sure everything on your car is in good condition. They really helped me save money too.
Super quick and easy! Very friendly service!
Kayla, Hailey, and James are professional, kind, and competent. Quick service. Would recommend.
Great service, very personable staff! All around great experience!
Great service by the staff. Went in for an oil change and tire rotation. In and out in under an hour
Great they took care of me
very great service
Fast, friendly and efficient! No waiting! Answered all my questions.
Very professional and friendly
Julio and James did an awesome job
They were very friendly this morning. And it was a quick oil change. Not busy at all.
They were professional and quick.
Kayla was amazing and very professional. Always fast service and super clean inside!!! Love love love this location!!!
this is a great place. kayla is fast & very nice. thank yall so much for your service.
Everyone was friendly and helpful!!
Fast and friendly. Most efficient service team I’ve had.
Marco, Dre, Halie, and Dennis was wonderful definitely recommend them to everybody if you want excellent service and down to earth people working on your vehicles
Marcus, Hallie, and Andre took their and the process was very smooth. I couldn’t find my coupon, but they had a 15% off that they used for me instead. Best experience I’ve had with this brand, love this location!
I had a great experience at Valvoline! The whole process was quick, easy, and stress-free. The staff was incredibly kind and professional, and I really appreciated that they didn’t overwhelm me with a bunch of questions or pressure me into unnecessary services. They explained what needed to be done, got the job done…
Did a great job, fast and efficient and answered any and all questions!
They were quick and knowledgeable. I love coming here I love the service that they give me. Marco Dre and James were so helpful they showed me my oil I was having some corrosion they show me where it was and they checked the reason why my check engine light came on told me what it was explained it. I am so happy that they gave me the greatest of services
Quick and friendly service
Very fast very efficient I appreciate how nice they was and helpful. Will come back every time to this location.
Quick service with a smile
All three folks were super nice and did a great job!
Very fast and professional
Dre and Halie were very nice. My experience was great
Fast/great service and good people!
Quick, easy and my kids were fascinated! The staff is super friendly and helpful!
I dread getting my oil changed. I hate saying no to the 101 sales pitches. But today was rather enjoyable. Julio told me what was recommended I get done (and a time frame), wasn’t pushy, and was friendly. I’m always worried about getting an oil change and then the shop forgetting the oil, but Kayla did a great job…
Always the nicest techs!
Excellent service
Marcus and Haile was very polite and efficient. Fast service no wait time. So happy this location is open!
I had a great experience and quick service. Thanks Kayla & Julio!
The service was fast and professional , The workers were also all nice and professional. This would probably be my main favorite location if i was to do my oil change.
Quick easy and friendly service!
Wonderful experience Marco Dre Dennis did amazing job.
They did a great job and good prices! Been there multiple times and never let me down!
got me in and out quick told me what wrong with the car and was nice
This is the best Valvoline by my house.
Very quick! Friendly staff.
Solid communication. Friendly and time efficient
Great and quick service!
Great service!!!
Very good service
Everyone was friendly and very helpful. I worked with James, Kayla and Julio
Wonderful and fast service! They explained all my options and answered any questions I had. Highly recommend this location if you’re on Dixie!
Nice and quick oil change on my lunch break! Julio the assistant manager was super nice along with the rest of the team!
Great! Drew and voss
Great Service at the new Dixie Highway location.
Kayla was very friendly and informative! My favorite location!
Thorough and fast service
Everyone was nice and got things done efficiently !
Really fast service, the crew was really nice and kept me informed about all the services being done to my car. 10/10 would recommend!!
Very happy with service and communication!
One of the best services I experienced in Valvoline. Everyone was very friendly my service was great. I hope they all win the competition and receive a vacation to Cancún 😅
Very nice and extremely helpful!
Crew was quick and informative
Exceptional service, Very polite and caring. 10/10 will come again and recommended
All the staff was nice be very professional but yet quick while also being efficient. Will definitely be back.
Julio was amazing! My cabin air filter was a little pricey compared to my actual auto shop’s price - by $40 to be exact. Other than that the environment was nice and received excellent prompt service.
Julio was fantastic! He explained everything and wasn’t pushy when it came to purchasing additional things.
Very informative, friendly and fast!
Quick & Efficient . In & out in no time
I brought in a company vehicle and was paying with a fleet account. When I arrived I confirmed I was there for an oil change and gave them the fleet account info. I never asked about new wiper blades or a cabin air filter and no one asked me if I wanted either of those things replaced. However, when they went to…
Thanks Julio and James were very kind. Have a great one you guys are the best.
Great job
The people that work at this location are amazing
Quick, knowledgeable, and professional!
Halie was so nice and made sure I got everything I needed. Very quick and smooth process. Will definitely be my go to Valvoline !
Great customer service! Hailey and James were awesome!
Kayla was super kind and helpful. My service was quick and thorough! I am very appreciative of her explanations and the quick service from the lovely gentlemen accompanying her.
Employees are amazing! Fast, friendly & explain everything well.
Wonderful friendly staff! Marco and Kayla the best
Very friendly explain what I needed done wasn't pushy about anything great personality all of them I just moved from Kentucky I mean from Arizona to Kentucky had them done in Arizona but I got to say Kentucky's pretty good here without any
I had a great experience at Valvoline on Dixie Hwy ! The service was quick, professional, and friendly from start to finish! Marco, James, and Julio went above and beyond to make sure everything was taken care of and explained clearly. They worked efficiently as a team and provided excellent customer service. It’s…
Haile and Dennis did a great job!
Julio, Stewart and Halie were awesome. They were very time efficient and even showed me a filter that needed to be changed because it was clogged and blocking my air flow. I had never been shown that from any of the other location I’ve been to before. They explained every thing in detailed to me and confirmed all…
Stuart, James and Hallie were fantastic, friendly and fast! Highly recommend this location!
Taylor and staff wonderful and great customer service.
Can’t complain about the service or workers. Got my oil changed, it was quick. And overall the team was very nice, specifically Marco and Halie.
Haley and Rae were so nice and did a great job on my oil change! In and out in no time!
They where very polite and fast did a really great job thank you to the valvoline team on Dixie hwy
Very friendly. Got me in and out quickly. Didn't try to upsell me like crazy for stuff I didn't need.
Very nice service, helpful, efficient and quick.
Julio, Kayla, and Halle are always the best! Quick and helpful.
Staff is always kind and the service is fast every time! They aren’t pushy about anything and actually kindly informed me how to check my oil level when I asked. Halie, Dre, and James were so great.
Keila es muy amable y todos aqui siempre hago mi camino de aceite en este lugar
Every time I come here I get A1 service
They were excellent very friendly and fast!!
Julio Kayla Dennis was wonderful got me in and out and had wonderful customer service I will always come here to get my oil change
Great customer service
Great people and quick 16 minutes in and out thank you
Great experience. Marco, Shane, and Julio took care of me in a hurry.
Great service, everyone was polite and very attentive. The service was fast and impeccable.
Very fast service. Staff was nice
Excellent Sevice! Very Informative & Very Quick.
Marco helped so much, with my stress of finding a good place to go. I'm new to town and Valvoline made me a reliable customer.
Great service
Everyone was so nice and I was in and out quick!
Service was quick and on point. Shane and james were very professional and knowledgeable.
Fast moving line, Amazing staff, express service
Second car oil change same day. Still excellent and very friendly. Shane and Julio were great!
I came here for my Jeep oil change. Shane, Julio and Kayle were amazing (hoping that I’m writing the names correctly 😅). Excellent team, friendly and fast service. I really recommend this Valvoline in Dixie Hwy guys. 🙌🏻
Great customer service and very friendly as always.
Great service friendly team members
They was great. Great service, nice , and fast
This is the best one
The whole team who was there on Friday April 24th @11am needs a raise my brother great job
Quick and friendly at this location I would recommend choosing them
My experience there was great nice ppl that know how to do there job
that julio guys something else. dont forget DENO.
Halie the manager and her team provided outstanding customer service, was very knowledgeable and values your time.
Just had gotten an oil change at the Dixie location, and I just wanted to say Shane, Julio, and James all did a wonderful job. was in and out in less than ten minutes, they made the time fly by, were very proactive, and engaging the whole time, overall had a amazing experience, I will definitely continue going to that location.
Fantastic experience!
Very nice and friendly, quick service, new and clean
Fast service. Friendly staff.
Money well spent, zero waiting time, 100% customer service friendly and the people are well trained on what they do.
Marco went above and beyond for me and changing my wind shield wipers He is great!
Everyone was great we were the first customer of the day very friendly we got a oil change front turn signal and windshield wipers it was 140.00 that was with a discount so a little overpriced
Had a great experience here at the new Vavoline on Dixie !!!! Marco and Dre worked on my car and were super efficient!!! Will definitely recommend to others.
Thanks you Marcus and Justin
I had a great experience with Draco!
Crew was professional & courteous.
Marco and Julio provided fast, friendly, and thorough service, even alerting me to a screw in my tire.
marco and drew killed it, great location, fast service
Halie, Voss and drew worked on my car and were phenomenal!
Marco did my oil change great and filled my tires for me. Highly recommend
Quick service with friendly and knowledgeable workers.
Julio Marco and the crew were great even though they didn’t have my oil they went and got some since I had already been waiting a lil bit but the got me serviced and good to go
Service was quick and easy. Marco did a great job! Thanks!
quick and great service
Marco & Dre were fast & attentive
Excellent speedy service. Marco was helpful and informative. Highly recommend this Valvoline!
Great service and great people
Marco, was knowledgeable, efficient, and friendly. I will be back for my next oil change. Best service I have had from Valvoline.
Fast oil change , great work .
Hailey, Dre and Marvin did a wonderful job! They had such a great routine down and got the job done in an efficient and timely manner! Definitely will continue to come to this location!!
Fast and thorough services and checks.
I went it for oil change and radiator flush. Staff was very friendly and helpful when explaining services. Marvin, Dre and Marco were quick and did an outstanding job!
Pricey but to be expected. In and out within minutes. Saved me from having to change my own oil in the snow!
The Best Team is in Dixie Highway
Was extremely helpful and was very informative will always come here to get my car Service.
Andrew, Marvin and Voss were amazing. They took their time explaining my leak, not talking over or above me, so I could understand. I will definitely come again!! Customer for life!!
Team at this location did a great job, fast service and very courteous, among them Andrew who serviced the vehicle.
Haley, Marco & Andrew were very speedy and helpful at my visit!
Andrew, Hailey and Vash were amazing, I went in for a tire check and left out with an oil change, new windshield wipers all of my fluids topped off and the air in my tires. I didn’t feel pressured once and everything was explained well. One of the best crews valvoline has. Thank you for a great experience and we…
Halie, the store manager was a real blessing. She came out and greeted me while I looked for my yet to be issued Enterprise card and got me taken care of even without it. Saved me a ton of time and trouble. Marvin and Marcus took care of the maintenance but I didn’t really have any interactions with them.
Amazing customer service today from Chris and his coworkers. Very friendly people and offered to help and gave me different variations. I would definitely recommend if you wanted friendly and efficient service.
Awesome
I was told my tires were checked and aired. They weren’t, the pressure was still low. I even reminded them they was low.
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Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 301 | — |
| Air & cabin filter replacement | 109 | — |
| Tires | 25 | — |
| Transmission | 16 | — |
| Battery | 8 | — |
| Auto engine diagnostic | 5 | — |
| Exhaust | 2 | — |
| Electrical | 2 | — |
