How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%90+21.8Value 14%96+13.6Replies to reviews 7%100+7.1Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCOREValvoline Instant Oil Change
Louisville, KY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #12Position by Experts Score among all companies we track in this category. of 110 oil change services · 4.9★ from 675 Google reviews
Report card
Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Valvoline Instant Oil Change for 8 kinds of job.
Valvoline Instant Oil Change for oil change
Clear ✕All 301 Google reviews tagged “Oil change” · showing 80
“ great service, very friendly staff”
Technicians were very polite and knowledgeable. I was there only a short while, and the convenience of staying in my vehicle is great!
I was in and out in 14 minutes. Was not pressured into anything I did not need. Recommendations were made as to what services may benefit me in the future. Overall great service. Abe was extremely knowledgeable and helpful.
Always courteous and professional with fast service.
Wonderful service Jake was amazing and so was the rest of the crew!
Great communication amongst entire team. Bay#1 team on point!!
Everyone was friendly and inviting made me feel welcomed. The location is convenient and service is quick and efficient. I was completely satisfied with the service on my Lincoln today.
"Very disappointing experience. I get my oil changed frequently. This is the second time I've had the exact same problem here. About three months ago, I had to come back the next day because my car was leaking oil. Yesterday I gave them another chance and had the same issue again. What concerns me even more is that…
They were great AND it was all females!!!😍
Haley did a great job will come back
Good service and perfessionalism
I had a 25.00 coupon. Send more of these.
The way the team that assisted me today (01/17/26) handled things exceeded my expectations. They were efficient and transparent in their work, and they were kind and professional. The people who assisted me were Marcus, Andrew, and Shane. There was another guy I didn't interact with, but I noticed he was also…
Workers were awesome and very kind . Loved seeing the women working hard and strongly recommended to others! Haylee and Kayla were amazing!
Quick fast and friendly
Halie, Kayla, and Ray were absolutely AMAZING! QUICK, EASY, and EFFICIENT!!
Ray and the team were amazing. My service was quick and easy. Halie was very informative of what I needed for my next visit. Dre was fast and efficient with my service.
James and Halie were fantastic. Great experience. We will be back.
Halie was fantastic and very quick and efficient.. got us out fast..
Informative without being pushy about services along with oil change.
Halie fine and nice ! Great job valvoline
James & Chris were especially wonderful. Dre was also very helpful. I always have a great experience at Valvoline.
Quick, professional, informative.
They were very kind and did a great job! I love that I didn’t feel pressured when I refused certain services.
Always friendly, helpful and quick! Highly recommend.
Quick uneasy. No upsetting. Professional.
Great experience at valvoline on dixie.
Always good service. Never had wait in line
Everyone was professional and kind
Very fast and efficient service!
Excellent attention to detail!
Kayla, Rae, and Marco were great!
Great service and employees are amazing!!
I've been getting my oil changed here since it opened. I've never had a bad experience. They are always fast and friendly. They never push me into getting services I don't need. Ray, Julio, and Halie helped me today. All 3 were excellent. I highly recommend this shop.
Had an excellent experience.
Love this location. It's closer to me and they're always helpful. Every single time I've had to visit
Fast and very friendly
Quick and good customer service.
Absolutely love the service in this place, everyone has a good attitude and good manners. They take their time to do their job, but still fast. This is the only place I change my car’s oil at.
Quick and friendly. Always a good experience. Managers Halie and Marco were great
Friendly, not pushy, informative, professional. I have to say I was pretty impressed. Id recommend. The manager and her team today was awesome and seemed to all work well together...thank you for a great experience.
Amazing service every time! Staff are friendly, helpful, and trustworthy!
Great service, oil change, got me back out on Dixie highway in timely fashion. Thanks to James, Marco and Dre. They were friendly, polite and helpful.
Cris was very knowledgeable, professional & prompt with his services provided. I will definitely return for future needs!
Quick and easy. Everyone was professional and polite
Professional and efficient. Great service today
What an amazing experience, very professional atmosphere very informative super helpful
Great people great work and they went fast!
The attendants were very professional and made sure that all of my car needs were met.
Great service, showed up 40 minutes before close and they had me taken care of.
The team there is amazing very nice people
Great experience professional staff
Julio and Halie did a great job. They were fast, efficient, and they communicated with me well everything that was needed.
Very professional
The two ladies working the bay were very informative and friendly and listened to all my concerns and answered my questions! Woman power! 💪
Great service! I’m usually in and out within 15 mins
Excellent service fast service
Manager Ray and the associate Marcus and the rest of the Valvoline team was exceptional in providing customer service. My oil change was done in a quick and efficient manner and I couldn’t be happier with care that was provided to my vehicle. I highly recommend this location!
Great service. Very friendly. Easy to talk to.
Kayla and James were great!
Excellent service fast and courteous
Great service
Team was super professional and helpful. They walked me through every step of the process.
These guys really make sure everything on your car is in good condition. They really helped me save money too.
Super quick and easy! Very friendly service!
Kayla, Hailey, and James are professional, kind, and competent. Quick service. Would recommend.
Great service, very personable staff! All around great experience!
Great service by the staff. Went in for an oil change and tire rotation. In and out in under an hour
Great they took care of me
very great service
Fast, friendly and efficient! No waiting! Answered all my questions.
Very professional and friendly
Julio and James did an awesome job
They were very friendly this morning. And it was a quick oil change. Not busy at all.
They were professional and quick.
Kayla was amazing and very professional. Always fast service and super clean inside!!! Love love love this location!!!
this is a great place. kayla is fast & very nice. thank yall so much for your service.
Everyone was friendly and helpful!!
Fast and friendly. Most efficient service team I’ve had.
Marco, Dre, Halie, and Dennis was wonderful definitely recommend them to everybody if you want excellent service and down to earth people working on your vehicles
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 301 | — |
| Air & cabin filter replacement | 109 | — |
| Tires | 25 | — |
| Transmission | 16 | — |
| Battery | 8 | — |
| Auto engine diagnostic | 5 | — |
| Exhaust | 2 | — |
| Electrical | 2 | — |
