Customers frequently praise the quick, efficient service and friendly, knowledgeable staff who avoid high-pressure sales tactics. However, recurring criticisms involve pricing perceived as higher than independent mechanics and specific mechanical errors, such as improperly tightened skid plate bolts or incorrect oil change interval settings.
Data from Google, last updated October 25, 2026.
Reviews from Google, shown as published (original wording, unedited).
Raul provided great service
Thanks for the 5 stars! Our Valvoline Instant Oil Change technicians love keeping vehicles in great shape. Visit us again soon for your next quick oil change in Medford!
Excellent speedy service as usual ... Their new 'Greatness' practice is, well, great!
Thank you for the 5 stars! We're glad you visited our store on 212 Salem St. for your oil change and vehicle maintenance needs. Your feedback keeps us moving forward.
Raul and the manager I believe his name is Freya they go above and beyond for the services. And they are so knowledgeable. Kudos Medford Valvoline
Thank you for the fantastic rating! We're grateful you stopped by our store on 212 Salem St. for your oil change. Your support fuels our team every day.
These gents in the Medford location are top notch in terms of service. Both Kevin and Milton were beyond professional and personable. No high-pressure sales and very knowledgeable.
Thanks for the great review! Our team at our store on 212 Salem St. is always happy to help with oil changes and preventive vehicle maintenance. We appreciate your support.
All the staff members are very friendly, polite, and helpful. The service is always quick and efficient. I always come here and highly recommend this place!
Appreciate the pit stop! Thanks for choosing Valvoline Instant Oil Change in Medford. Your 5 stars keep our local crew running at top performance and helping drivers stay road ready!
Antonio at the Medford location is an absolute treasure! He was so kind, so professional, and just overall a very delightful person. I had a bad experience with this location in the past, but this visit really turned that around.
Andrew was so wonderful. He replaced a back windshield wiper and a front filter plus the oil. Raul did the underside. Mitton did some work on all the cars in the bays. Freya, the manager, was so nice and kind just like Andrew. I was happy he was still there. This Valvoline is always busy but they take their time with you. I have been a customer for at least 9 years.There was no pressure on anything. Very welcoming! I will always bring my car here!
Our team has a "Never Idle" mindset, that sets us apart! We will be sure to recognize them for the top notch service they provided! We appreciate your business!
Very efficient and great service. Kevin was amazing. Great service.
Thank you for the fantastic rating! We're grateful you stopped by our store on 212 Salem St. for your oil change. Your support fuels our team every day.
Kevin was very helpful and informative, great service!
Thanks for the 5 stars! Our Valvoline Instant Oil Change technicians love keeping vehicles in great shape. Visit us again soon for your next quick oil change in Medford!
great place, great staff, great service! Freya runs a great shop and this is by far the best Valvoline location I’ve been to!
Thanks for the 5 stars! We're proud to help drivers at our store on 212 Salem St. stay on top of oil changes and vehicle maintenance. It means a lot to our team.