Experts Reviews · Company report
Vaughan Automotive - European Repair & Service of Atlanta logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%85+20.6Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE

Vaughan Automotive - European Repair & Service of Atlanta

Atlanta, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #139Position by Experts Score among all companies we track in this category. of 348 auto repair shops · 4.9★ from 374 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Vaughan Automotive - European Repair & Service of Atlanta is better than 87% of auto repair shops.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Vaughan Automotive - European Repair & Service of Atlanta is better than 85% of auto repair shops.A
85
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Vaughan Automotive - European Repair & Service of Atlanta is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Vaughan Automotive - European Repair & Service of Atlanta is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Vaughan Automotive - European Repair & Service of Atlanta is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Vaughan Automotive - European Repair & Service of Atlanta is better than 100% of auto repair shops.A
100

Reviews for your job

Customers hired Vaughan Automotive - European Repair & Service of Atlanta for 8 kinds of job.

Vaughan Automotive - European Repair & Service of Atlanta for general repairs & maintenance

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Jobs reviewedHow many Google reviews are tagged with this job.40
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.97
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “General repairs & maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#51 / 216
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 40 Google reviews tagged “General repairs & maintenance” · showing 20

BernadetteLocal Guide · 111 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Awesome place to bring your car. They take real good care of your car and they are very knowledgeable..they take the time to answer your questions and any concerns you might have. My Range Rover has found it's auto service home. ☺️

Reasonable priceGeneral repairs & maintenanceWheel alignmentWiper blade installation
Misty5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

They always do an excellent job on my car. They communicate every step of the way. It is very hard to find someone reliable, experienced, and knowledgeable. I trust them more than the revolving door at the dealership and at a much better price! 10/10 recommend!

Reasonable priceGeneral repairs & maintenanceSteering & suspension replacementAuto engine diagnostic
Chris11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Quick diagnosis of the problem. Quick service at an affordable price . Definitely recommend!

Reasonable priceGeneral repairs & maintenanceBrake service & repair
Dorcas4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Great job. This was my first time visiting and I will definitely return. Cody and the crew were professional, efficient and friendly. They gave me a realistic quote and completed work in time frame promised. No surprises…. Ps. - car ran much better when I picked it up.

Reasonable priceTransmissionGeneral repairs & maintenanceVehicle safety inspection
ann9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★

Provides great service and smooth process!

Reasonable priceTiresGeneral repairs & maintenanceAuto brake repair
DaleLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

First time using these guys & I would definitely recommend them. They are courteous, explained everything and were very timely with completing the work!! And I am impressed with the follow up!!

General repairs & maintenance
JeremyLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I decided to give Vaughan a try after receiving one of their mailers and seeing their excellent online reviews. I had been happy with my previous shop, but Vaughan is much closer and more convenient. Cody and Matt were both great to work with. They got me set up for my annual service, reviewed and quoted a known…

General repairs & maintenanceBrake service & repairAuto maintenance
Cindy10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

My Mercedes GLC receives regular services with Vaughn Automotive. They have all the up to date equipment and software to analyze my car electronically. My local mechanic admitted to me that he couldn’t do that and expressed how important it is for a car like mine. I ask lots of questions and the guys are kind,…

Great priceService not listed
Keshav6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Super professional and smart team. If u care bout ur car. Bring it here

Reasonable priceGeneral repairs & maintenance
AndweleLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Excellent experience from start to finish! The team provided great service, kept me informed throughout the entire repair process, and demonstrated a high level of knowledge and professionalism. Their communication was outstanding, and they took the time to explain everything clearly. On top of that, their pricing…

Great priceGeneral repairs & maintenanceOil change
Chrystal2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Cody and team are very hospitable and detailed. They understand cars and explain the complexity with ease. I appreciate the care and service they provide!

Not sureGeneral repairs & maintenance
JarvisLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

This place is awesome. I’ve been here a few times for my Mercedes and they always handle my car with care and kept me informed on the progress. Definitely my go to place.

Reasonable priceElectrical repairExhaustGeneral repairs & maintenance
Jen4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

This was the second time bringing my car here for various issues. They’re always super accommodating, communicate well via text, which I appreciate, and are fast and thorough with repairs. Great experience!

Reasonable priceGeneral repairs & maintenanceOil change
Tracy7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Cody and Matt are great! They went over and above what was needed/asked for with my MINI Cooper. This is my 2nd vehicle I have taken to them because they are very knowledgeable and thorough. Their process from intake to pickup is very streamlined as well.

Air & cabin filter replacementGeneral repairs & maintenanceVehicle Inspection
JosephLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Vaughan Automotive is our trusted source for both of our vehicles (BMW + Mercedes). They are thorough, knowledgeable, fair, they were patient to answer all of my questions, and they worked with me to get both of my vehicles up and running properly.

Reasonable priceAir & cabin filter replacementTiresAuto battery replacement
Cold11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I’ve been going to them for all my Mercedes-Benz needs for years. They showed compassion and grace during my time of need—service you only get from a locally owned business. Caring, unmatched customer service , and truly top-notch car service. Lifetime costumer. Thank you.

Reasonable priceGeneral repairs & maintenance
PaulLocal Guide · 85 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Great service!!

General repairs & maintenanceOil change
Dianna4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Vaughan Automotive does great work. I have not had any problems with their work. The team is very knowledgeable and professional. I use them over and over again.

General repairs & maintenance+ Punctuality+ Quality+ Professionalism
Adrienne2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We took our 2010 Audi A4 to Vaughan Automotive because it would not accelerate, and the EPC light was on. Diagnostic revealed that the spark plugs, ignition coils, and fuel injectors needed to be replaced and intake valves cleaned. The quote was reasonable. My car drives great. We have a new auto shop for our car now, no more dealership.

Auto engine diagnosticGeneral repairs & maintenance
Sennie13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Service was fast and easy

General repairs & maintenance

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Price

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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 31%Reasonable 59%Overpriced 0%Not sure 9%

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