Experts Reviews · Company report
Vaughan Automotive - European Repair & Service of Atlanta logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%85+20.6Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE

Vaughan Automotive - European Repair & Service of Atlanta

Atlanta, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #139Position by Experts Score among all companies we track in this category. of 348 auto repair shops · 4.9★ from 374 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Vaughan Automotive - European Repair & Service of Atlanta is better than 87% of auto repair shops.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Vaughan Automotive - European Repair & Service of Atlanta is better than 85% of auto repair shops.A
85
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Vaughan Automotive - European Repair & Service of Atlanta is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Vaughan Automotive - European Repair & Service of Atlanta is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Vaughan Automotive - European Repair & Service of Atlanta is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Vaughan Automotive - European Repair & Service of Atlanta is better than 100% of auto repair shops.A
100

Reviews for your job

Customers hired Vaughan Automotive - European Repair & Service of Atlanta for 8 kinds of job.

Vaughan Automotive - European Repair & Service of Atlanta for oil change

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Jobs reviewedHow many Google reviews are tagged with this job.32
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Oil change”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#65 / 245
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 32 Google reviews tagged “Oil change” · showing 20

MurrayLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★

Efficient, professional service. Very thorough and they take the time to ensure you understand any recommended service and why, including pictures.

Vehicle InspectionAuto maintenanceOil change
HeatherLocal Guide · 40 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

I called in the morning for an oil change and was able to get in that afternoon. It was a very pleasant visit and they did a great job quickly. Cody was very professional and polite.

Not sureOil change
DrewLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great experience with Vaughn Automotive in Smyrna. The staff was professional, friendly, and straightforward throughout the entire process. They provided great customer service, communicated well, and made sure I was taken care of. I also appreciate the support they show veterans, which was a nice added touch.…

Engine repairOil change
BernadetteLocal Guide · 111 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Awesome place to bring your car. They take real good care of your car and they are very knowledgeable..they take the time to answer your questions and any concerns you might have. My Range Rover has found it's auto service home. ☺️

Reasonable priceGeneral repairs & maintenanceWheel alignmentWiper blade installation
Misty5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

They always do an excellent job on my car. They communicate every step of the way. It is very hard to find someone reliable, experienced, and knowledgeable. I trust them more than the revolving door at the dealership and at a much better price! 10/10 recommend!

Reasonable priceGeneral repairs & maintenanceSteering & suspension replacementAuto engine diagnostic
NicoleLocal Guide · 202 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

They are always so friendly and very detailed. They spell out all the work that they think your vehicle needs with pictures and explanations as to how long your vehicle will last before the service is mandatory. I appreciate how thorough they are and the fact that they communicate with you every step of the way.

Reasonable priceVehicle InspectionAir conditioningOil change
Dorcas4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Great job. This was my first time visiting and I will definitely return. Cody and the crew were professional, efficient and friendly. They gave me a realistic quote and completed work in time frame promised. No surprises…. Ps. - car ran much better when I picked it up.

Reasonable priceTransmissionGeneral repairs & maintenanceVehicle safety inspection
Dianna2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Vaughan always does a great job on my car repairs. I have not had any problems with the quality of their work.

Reasonable priceAuto battery replacementEngine repairBrakes
JeremyLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I decided to give Vaughan a try after receiving one of their mailers and seeing their excellent online reviews. I had been happy with my previous shop, but Vaughan is much closer and more convenient. Cody and Matt were both great to work with. They got me set up for my annual service, reviewed and quoted a known…

General repairs & maintenanceBrake service & repairAuto maintenance
Derrick9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Great group of people and great service. They communicate effectively and throughly. Price beat any dealership prices. I trust them with my vehicles.

Great priceOil change
Joe4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Vaughan’s appointments are very timely and the customer service is great. Very reasonable priced in comparison to the dealership. My one stop shop for vehicle services.

Great priceOil change
AndweleLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Excellent experience from start to finish! The team provided great service, kept me informed throughout the entire repair process, and demonstrated a high level of knowledge and professionalism. Their communication was outstanding, and they took the time to explain everything clearly. On top of that, their pricing…

Great priceGeneral repairs & maintenanceOil change
Erika2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Cody is a pleasure to work with. Great service with prompt and detailed responses!

Oil change
Jacqueline10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Great quality work and communication!!!

Great priceOil change
Jen4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

This was the second time bringing my car here for various issues. They’re always super accommodating, communicate well via text, which I appreciate, and are fast and thorough with repairs. Great experience!

Reasonable priceGeneral repairs & maintenanceOil change
Tracy7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Cody and Matt are great! They went over and above what was needed/asked for with my MINI Cooper. This is my 2nd vehicle I have taken to them because they are very knowledgeable and thorough. Their process from intake to pickup is very streamlined as well.

Air & cabin filter replacementGeneral repairs & maintenanceVehicle Inspection
JosephLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Vaughan Automotive is our trusted source for both of our vehicles (BMW + Mercedes). They are thorough, knowledgeable, fair, they were patient to answer all of my questions, and they worked with me to get both of my vehicles up and running properly.

Reasonable priceAir & cabin filter replacementTiresAuto battery replacement
JLMLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I've had brakes replaced and an oil change on my Audi here. They are very thorough and do excellent work, and I cannot stress "excellent" enough. You'll pay for it, but it's definitely worth the money when the work is A-1.

Auto brake repairOil change
QueenLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Exceptional professional service remained informed as Service to my mercedes benz was complete! Will definitely return for continued services! As I referred my colleagues who recently purchased mercedes benz here as well Thank you!

Reasonable priceOil change
Brittney8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great service every time. I have been here at least twice thinking my brakes were bad and each time they reassure me they’re not. Got my car serviced at my last visit and it feels great! Thanks guys!

Auto maintenanceOil change

Show more oil change reviews (12 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 31%Reasonable 59%Overpriced 0%Not sure 9%

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