Analyzing 7,301,5797.3M ReviewsFor 20,69320.7K Experts

Experts Reviews · Company report
Vaughan Automotive - European Repair & Service of Atlanta logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%85+20.6Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE

Vaughan Automotive - European Repair & Service of Atlanta

Atlanta, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #139Position by Experts Score among all companies we track in this category. of 348 auto repair shops · 4.9★ from 374 Google reviews

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Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Vaughan Automotive - European Repair & Service of Atlanta is better than 87% of auto repair shops.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Vaughan Automotive - European Repair & Service of Atlanta is better than 85% of auto repair shops.A
85
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Vaughan Automotive - European Repair & Service of Atlanta is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Vaughan Automotive - European Repair & Service of Atlanta is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Vaughan Automotive - European Repair & Service of Atlanta is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Vaughan Automotive - European Repair & Service of Atlanta is better than 100% of auto repair shops.A
100

Reviews for your job

Customers hired Vaughan Automotive - European Repair & Service of Atlanta for 8 kinds of job.

Vaughan Automotive - European Repair & Service of Atlanta for transmission

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.8
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 76/100.How Job match is calculatedBuilt only from reviews Google tagged “Transmission”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#61 / 171
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 8 Google reviews tagged “Transmission”

Valerie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★

Thank you so very much it do appreciated

Great priceTransmission
Dorcas4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Great job. This was my first time visiting and I will definitely return. Cody and the crew were professional, efficient and friendly. They gave me a realistic quote and completed work in time frame promised. No surprises…. Ps. - car ran much better when I picked it up.

Reasonable priceTransmissionGeneral repairs & maintenanceVehicle safety inspection
BrandiLocal Guide · 160 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Hi quality service with friendly staff and management. Open and honest about needed repairs. Fast and fair work.

Great priceTransmission
Siri6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Excellent service. The only place I trust my car will get fixed the right way.

Auto maintenanceElectricalTransmission
AnthonLocal Guide · 38 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

The service I received at Vaughan Automotive was excellent Matt and Brittany are awesome great place to get your car serviced I would definitely recommend them to anyone and I will continue to take my car there very reasonable and very professional

Air & cabin filter replacementBatteryBrakes+ Punctuality+ Quality+ Professionalism
Van1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Matthew and Britney did a great job on my Porsche Macan. Mathew is very knowledgeable and easy to work with. Very happy with ny experience with Vaughn Automotive.

Transmission+ Punctuality+ Quality+ Professionalism
Lindsay8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

When my Q5 needed some TLC outside of warranty, I knew it was time to abandon the markup at dealership service locations... but was nervous to find a new shop. Vaughan’s impeccable reviews brought me in. Matthew’s professional, thorough, and honest approach really impressed me after our first interaction and…

Auto engine diagnosticEngine repairTransmission+ Punctuality+ Quality+ Professionalism
Marlina1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Highly recommend you take your car here. Only option in Atlanta. Amazing service and A1 staff!

BrakesTransmission+ Punctuality+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 31%Reasonable 59%Overpriced 0%Not sure 9%

Jobs customers hired them for

JobReviewsCategory typical
General repairs & maintenance39—
Oil change32—
Auto engine diagnostic24—
Auto maintenance20—
Engine repair18—
Steering & suspension repair11—
Air & cabin filter replacement10—
Brakes10—

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