Google users rate Vector Security 4.8 out of 5 based on 734 reviews, with the owner responding to 94 percent of comments. Positive feedback highlights professional technicians, punctual arrivals, clear explanations, and effective system installations or repairs. Conversely, recurring criticisms focus on unresponsive phone support, long wait times for service, and difficult contract cancellation processes that involve strict mailing requirements and vague terms.
Google rating: 4.8 out of 5 from 734 reviews (93% five-star).
Reviews on this page: 734 Google reviews (603 with written comments, 4 with photos).
Owner responses: the business replied to 94% of reviews.
Most recent review: November 3, 2026.
Service: Security System Installer serving Newport News, Virginia.
Data from Google, last updated November 10, 2026.
Star ratings
734 Google reviews we collected
4.8of 5
5 stars68293%
4 stars132%
3 stars10%
2 stars20%
1 star365%
Praise vs complaints
Phrases our text analysis found in 603 written reviews
96%praise
Praise91896%
Complaints384%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude36138%
Quality & results18319%
Speed & response15116%
Communication12213%
Would recommend798%
Honesty & trust313%
Price & value293%
What customers talk about
We read 603 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Antonio was very pleasant, professional, and easy to work with.”
“He started off nice when talking to me but when I told him I was going to pass on what he was offering he started to get aggressive and very rude.”
“Tech was on time,explained what was being done very happy with the results,thank you for great service .”
“I've been using surveillance systems for 20 years, but this one has the worst customer support I've ever experienced.”
“My technical, Lavonne Lester, was very professional, knowledge, and quickly identified and resolved my issue.”
“They never show up for appointments and never answer the phones.”
“Stephon took the time to explain everything clearly, answered all my questions, and made sure I felt comfortable with my security system.”
“Received a flyer in the mail for their product but already had another security system so I ignored.”
“I would definitely recommend Vector Security and Stephon Cuffee to anyone looking for reliable home security and peace of mind.”
“Stay away from this company and their fat worthless boss that can't even motivate himself to get out of his chair!”
“You were professional, respectful, dependable, and made sure the job was done properly.”
“The salesman proceeded to tell me that the security system I was getting was lying to me and that my contract said my rates would go up.”
“Stephon Cuffee is an outstanding young man to the point and fair!”
“they are over charging me if you are a customer check your bill and if you are looking to be a customer DONT!”
People customers mention
Sean52 reviews
Miller36 reviews
Antonio22 reviews
Cuffee21 reviews
Stephen17 reviews
Rigel16 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
The techs I’ve worked with are great, the equipment works fine, the system itself gets the job done. However, if you’re looking to cancel your contract or are unhappy with the sales/service…good luck. Their contact terms make it almost impossible to get out of the contract even if their sales people lie to you. You must mail them a letter in order to cancel and their contracts are vague enough that they’ll try to get you to pay for all kinds of fees or even the remaining contract balance. Terrible business mindset.
Shawn Thompson5 reviewsiTotal number of Google reviews Shawn has written across all businesses on Google Maps, not just this one.
Antonio was very pleasant, professional, and easy to work with. I felt very comfortable and he treated us like family. Very pleased with all aspects of this experience
Jeanette Boyd11 reviewsiTotal number of Google reviews Jeanette has written across all businesses on Google Maps, not just this one.
Tech was on time,explained what was being done very happy with the results,thank you for great service .
Response from the owner · 2 months ago
Thank you for your feedback. We appreciate your business and look forward to continuing to serve you.
If you would like to share details of your experience for a possible customer story, please email us at [email protected].
Tammy WyattLocal Guide · 113 reviewsiTotal number of Google reviews Tammy has written across all businesses on Google Maps, not just this one.
Absolutely the worst run company of all time. The wait time for a technician is ridiculous! Finally they scheduled him to come to replace the batteries in the 3 smoke detectors that had been beeping for weeks and when the tech got there he said the warehouse didn't have any batteries and he'd have to come back!! I don't know how something like that could even happen. As if that wasn't bad enough 2 days after he was supposed to replace all the batteries we get alerts from them again! Take a HARD pass on Vector Security if they mess something up that simple how can they take care of the really important things?!
Response from the owner · a week ago
Thank you for your feedback. Our team is reviewing this for follow up. We appreciate your patience as we look into the matter. Please accept our apologies for any inconvenience.
Cheyanne Bungay4 reviewsiTotal number of Google reviews Cheyanne has written across all businesses on Google Maps, not just this one.
He did an amazing job and checked in every time he was doing something and ensured it was where I wanted it to be. He also set up the system where no wires were at all exposed
Response from the owner · a week ago
Thank you for your 5-star review!
Cesareo PenaBeruvides3 reviewsiTotal number of Google reviews Cesareo has written across all businesses on Google Maps, not just this one.
I had a great experience with Vector Security, especially with Stephon Cuffee! Their team was professional, knowledgeable, and helpful throughout the entire process. Stephon took the time to explain everything clearly, answered all my questions, and made sure I felt comfortable with my security system. The customer service was excellent, and I really appreciate their attention to detail and commitment to keeping my home safe. I would definitely recommend Vector Security and Stephon Cuffee to anyone looking for reliable home security and peace of mind. Five stars all the way
Response from the owner · a week ago
Thanks for choosing Vector Security. We value your business and are pleased to know you are happy with our service. We look forward to continuing to serve you.
If you would like to share details of your experience for a possible customer story, please email us at [email protected].
Jeanette Cobb5 reviewsiTotal number of Google reviews Jeanette has written across all businesses on Google Maps, not just this one.
I wanted to take a moment to sincerely thank LaVonne Lester for the excellent and outstanding work he did in my home. I truly appreciate the time, care, and attention to detail you put into everything.
You were professional, respectful, dependable, and made sure the job was done properly. I was very pleased with the results, and it was clear that you take pride in your work. He is a great and professional person and glad he is on your team..
Response from the owner · a month ago
You made our day! Thank you for the kind words. We hope you continue to be happy with our service and we look forward to continuing to serve you.
If you would like to share details of your experience for a possible customer story, please email us at [email protected].
ceegee favor1 reviewiTotal number of Google reviews ceegee has written across all businesses on Google Maps, not just this one.
I’ve been a customer for 25 years. I’ve been very pleased with the services. Sean is the technician that usually comes to my service calls. Always respectful and always good to talk to! He is definitely a good representative of your company and I would definitely refer your services.
Response from the owner · 2 years ago
We’re glad you are happy with the service you received from Sean. Thanks for your feedback and have a great day!
Hunter Jenkins8 reviewsiTotal number of Google reviews Hunter has written across all businesses on Google Maps, not just this one.
Hank Martin is the best. He helped my spouse and I swap out our outdated system for Vector’s and we have no regrets! Thank you Hank!
Response from the owner · 2 weeks ago
Thank you for your kind words. At Vector Security, we strive to provide exceptional customer service and we're happy you're experiencing it in action!
If you would like to share details of your experience for a possible customer story, please email us at [email protected].
