Vegas Knight & Day Heating, Plumbing and Cooling at a glance
Customers frequently cite punctuality, clear communication, and respectful conduct as strengths of this HVAC and plumbing contractor. Reviews highlight thorough maintenance services, fair pricing without upselling, and technicians who leave homes clean. However, a small number of low-star reviews describe issues with language barriers during inspections, perceived overcharging for parts, and unresolved leaks following water heater replacements.
Google rating: 5.0 out of 5 from 756 reviews (99% five-star).
Reviews on this page: 756 Google reviews (636 with written comments, 7 with photos).
Owner responses: the business replied to 10% of reviews.
Most recent review: November 12, 2026.
Service: HVAC Contractor serving Las Vegas, Nevada.
Data from Google, last updated November 13, 2026.
Star ratings
756 Google reviews we collected
5.0of 5
5 stars74899%
4 stars30%
3 stars00%
2 stars20%
1 star30%
Praise vs complaints
Phrases our text analysis found in 636 written reviews
99%praise
Praise1,44999%
Complaints151%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude35224%
Speed & response29620%
Quality & results22215%
Would recommend18313%
Price & value15511%
Honesty & trust1309%
Communication1269%
What customers talk about
We read 636 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Thank you Shawn for your genuine honesty and professionalism today.”
“Aaron came out today, on time for our semi-annual checkup.”
“Anyone needing top quality service/maintenance at a vert reasonable price call on Vegas Knight & Day.”
“We appreciated Jessica’s quick response to our thermostat not working, since we were without A/C.”
“Highly, highly recommend this company for all your HVAC and plumbing needs.”
“Unless this charge is reversed, I unfortunately cannot recommend this company or justify using its services again.”
“I won’t use anyone else and his prices are very affordable!”
“I was simply stating they are overcharging for capacitors.”
“Very professional and honest, always explained everything that they were checking.”
“He was on time, friendly, explained everything he did, and did a thorough inspection/tune-up of our three units.”
People customers mention
Aaron68 reviews
Jessica44 reviews
Jesse27 reviews
Shawn15 reviews
Carlos11 reviews
Hart8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
I've lived in Vegas 21 years and each year have my AC/Heat systems seasonal service. Vegas Knight & Day is superior in all categories. From the personalized family owned partnership with the best techs out there to the quality and timeliness of their work, they excel in all aspects. Thank you Shawn for your genuine honesty and professionalism today. Anyone needing top quality service/maintenance at a vert reasonable price call on Vegas Knight & Day. You will definitely be well pleased
Services: A/C system maintenance
RebeccaLocal Guide · 17 reviewsiTotal number of Google reviews Rebecca has written across all businesses on Google Maps, not just this one.
I actually had a positive opinion of this company until my most recent experience. They installed a new AC system for me last year, and it has worked well ever since.
Recently, I experienced a water heater leak and had the unit replaced. However, the leak continued in an area that had been described to me as the AC condensate line. Given the location of the leak, I contacted the company to determine whether it might be related to the AC installation and to address a few other concerns.
I had already scheduled the plumber who installed the water heater to return and inspect his work for any potential mistakes.
When Aaron arrived, he went straight to inspecting the water heater rather than investigating whether the leak was related to the AC system. I generally like Aaron, and I appreciate that he identified a potential issue with the water heater. However, that's not what I requested the service call for, and I had already arranged for a plumber to evaluate that equipment.
What I find particularly frustrating is that I was then charged a diagnostic fee for inspecting the water heater, despite having contacted an HVAC company specifically to investigate a possible AC-related issue.
Another frustration I've had with this company is its lack of responsiveness. I've tried contacting them on previous occasions with questions and concerns, only to receive no response. I brought this up to Aaron during his visit, but rather than acknowledging or addressing the issue, he simply handed me a business card with the exact same phone number I'd already been using unsuccessfully. That felt dismissive and did nothing to resolve my concerns about their communication and customer service.
I've had a good experience with this company in the past, which makes this situation especially disappointing. I don't mind paying for legitimate service, but I do expect clear communication and to be charged for the work I actually requested. I don't believe it's reasonable to charge me for diagnosing equipment that I didn't ask them to inspect, particularly when I had already scheduled the appropriate professional to handle it.
Unless this charge is reversed, I unfortunately cannot recommend this company or justify using its services again.
Price: $1–200
Response from the owner · 22 hours ago
Hi Nicholas,
Thank you for your feedback, and for trusting Vegas Knight & Day with your AC installation last year. We're glad it's been working well.
You contacted us because you believed the leak might be coming from your AC condensate line. After reviewing the visit with Aaron, he confirmed that he went into your attic to investigate the concern and check for leaks before tracing the water to your recently installed water heater, which was installed by another company. His investigation was directly related to your concern about our AC installation, rather than simply inspecting your water heater.
At the time of your visit, your AC system was still covered under our installation labor warranty. Had Aaron identified a leak caused by our installation and covered under that warranty, we would have corrected it at no charge. We stand behind our installations and honor our warranty commitments.
It's also important to clarify that Aaron's visit involved more than investigating the water leak. During the same appointment, he performed a full winter maintenance on your HVAC system and documented that no major issues were found.
Regarding communication, we take your concerns seriously. Jessica personally attempted to contact you by phone regarding your recent visit and followed up with a text message. We remain available and would welcome the opportunity to speak with you directly.
We understand your frustration regarding the charge and would be happy to discuss it with you. We appreciate your business and remain committed to providing honest, reliable service.
Jesse, Owner
Vegas Knight & Day Heating, Plumbing & Cooling
Lario BelcastroLocal Guide · 276 reviewsiTotal number of Google reviews Lario has written across all businesses on Google Maps, not just this one.
Aaron came out today, on time for our semi-annual checkup. Was professional and great for a fair price. Always a pleasure to use these folks for HVAC needs.
Price assessment: Great price
Price: $1–200
Services: HVAC system maintenance
Diane LawrieLocal Guide · 27 reviewsiTotal number of Google reviews Diane has written across all businesses on Google Maps, not just this one.
They were very responsive and affordable. I had a leak under my kitchen sink and Anthony did a great job with the repair and coming back to make everything was fixed. Highly recommend!
Price assessment: Reasonable price
Price: $200–400
Edward Simpson13 reviewsiTotal number of Google reviews Edward has written across all businesses on Google Maps, not just this one.
Outstanding work done by Anthony fixing a leak behind my garage wall. It was a PEX to copper connection leading to the outdoor spigot. Very tight space to work in but the new connection is solid and better than before. This is a permanent fix.
Price assessment: Reasonable price
Price: $400–600
Services: Service not listed
Michael Plante1 reviewiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Aaron was a friendly and highly professional Technician. He performed my winter system maintenance and I could not even tell that he was here afterwards. Everything was left very clean.
Price assessment: Great price
Price: $1–200
Services: HVAC system maintenance
Joe A.3 reviewsiTotal number of Google reviews Joe has written across all businesses on Google Maps, not just this one.
First time using VK+D to do semi-annual maintenance on my two heat pump HVAC systems and my mom's heat pump. (I left our old HVAC company after they....stop me if you've heard this one before... got sold to private equity and went downhill.) I'd already had great interactions with Jessica on the phone, but you never know if that will hold up once someone comes out to do work. Thankfully, Carlos-- the tech who visited our homes-- did not disappoint. He was on time, friendly, explained everything he did, and did a thorough inspection/tune-up of our three units. And as my mom texted me after he left, "He's such a nice guy!" He really is. I'm sorry to lose my long-time HVAC company, but very happy to have found Vegas Knight + Day.
Price: $200–400
Services: HVAC system maintenance
Bri BLocal Guide · 60 reviewsiTotal number of Google reviews Bri has written across all businesses on Google Maps, not just this one.
Update on 11/5/2026:
Another awesome 5 star customer experience with Aaron from Vegas Knight & Day! Friendly, knowledgeable and professional, these guys should be your first call for any HVAC needs!
If you have any HVAC needs, please give this business a call! From scheduling an appointment through Jessica and working with their tech Aaron, it was a smooth and pleasant experience. Aaron was awesome and professional, and got us back up running in no time. I’m so happy with their customer service and I can see why they’ve garnered so many positive reviews!
Price assessment: Great price
Services: HVAC system maintenance, A/C system maintenance, Heating system maintenance
