BrianLocal Guide · 85 reviewsTotal number of Google reviews Brian has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe owner and the staff are amazing! Great little small town shop.
Venus Parts & Service Center
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%75+47.6Reliability 28%82+23.2Replies to reviews 8%5+0.4Momentum penalty68−3.2Experts Score= 68Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.68SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#31 of 40 furniture storesPosition by Experts Score among all companies we track in this category. · better than 23%
4.8 ★★★★★ 223 Google reviews · 24 photos
83%five-star reviews
4.53★last 12 monthsAverage stars on reviews from the last 12 months only.
4%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
Sep 2026latest review
Venus Parts & Service Center at a glance
Google reviewers rate the store 4.8/5 based on 223 reviews, frequently praising the friendly staff, extensive product variety, and ability to source missing items quickly. Customers often describe the location as a helpful, local resource for both automotive and hardware needs, noting that the mechanic on duty handles repairs effectively. However, several low-star reviews criticize the store's organization, with complaints about unstocked shelves, long wait times during busy periods, and unauthorized price increases or part substitutions during service.
- Google rating: 4.8 out of 5 from 223 reviews (83% five-star).
- Reviews on this page: 223 Google reviews (138 with written comments, 3 with photos).
- Owner responses: the business replied to 0% of reviews.
- Most recent review: September 15, 2026.
- Service: Furniture Store serving Venus, Texas.
Data from Google, last updated October 27, 2026.
Score profile vs other furniture stores
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: reliability and satisfaction; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Venus Parts & Service Center: 75/100 on this factor. Category median: 85.B
75
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Venus Parts & Service Center: 82/100 on this factor. Category median: 82.A
82
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 82.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 98.–
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MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Venus Parts & Service Center: 68/100 on this factor. Category median: 100.B
68
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Venus Parts & Service Center: 5/100 on this factor. Category median: 49.F
5
Bar = this company · dark tick = category median.
Star ratings
223 Google reviews we collected
- 5 stars18683%
- 4 stars2913%
- 3 stars52%
- 2 stars10%
- 1 star21%
Praise vs complaints
Phrases our text analysis found in 138 written reviews
- Praise9197%
- Complaints33%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude5356%
- Quality & results1415%
- Speed & response1112%
- Price & value1011%
- Would recommend44%
- Honesty & trust22%
What customers talk about
We read 138 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I drive from Arlington to go get things i need for my house they have it all the time plus they are friendly and that's a plus”
“Can not say enough about the great service and experience I had here.”
“They took care of my wife’s vehicle quickly, and were more than fair with us.”
“…first for car parts they are located in downtown Venus and they have fair pricing and a good selection of items the employees are nice and very helpf…”
“A little pricey but still has that locally owned vibe.”
“Would definitely recommend them over ANY of the so-called "hardware stores"!”
“Quality, efficiency & honest staff.”
People customers mention
- Doug 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Phillip6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Can not say enough about the great service and experience I had here. They took care of my wife’s vehicle quickly, and were more than fair with us.10/10
ArielLocal Guide · 328 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
I walked in out of curiosity after lunch! This place is amazing. So many things. I’m certain if I truly needed something; they would have it. Also with incredible advice. As I walked around- I overheard great customer service. Great job, dudes.
AJLocal Guide · 81 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★
The worst “hardware & mechanic shop “ I’ve ever been to They don’t even stock there shelves boxes just stacked up I hope O’Reillys and AutoZone puts these clowns out of business
JennyLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
RECOMMENDED !!! I have gotten my auto parts & hardware from Doug for about 35 -40 years now . Its the best place for quality, cheaper priced products around and then some. The service is top notch !!! If they don't have it they will get it , quickly too !!
JimLocal Guide · 806 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★
Decent small town parts store. A little pricey but still has that locally owned vibe.
SamLocal Guide · 391 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★
I went there looking for a turn signal switch for a 82 GMC pickup and they did not have one in stock.
Photos
Customer reviews
4.8 ★★★★★ 223 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Phillip Tillery6 reviewsTotal number of Google reviews Phillip has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleCan not say enough about the great service and experience I had here. They took care of my wife’s vehicle quickly, and were more than fair with us.10/10
Ariel WakelandLocal Guide · 328 reviewsTotal number of Google reviews Ariel has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI walked in out of curiosity after lunch! This place is amazing. So many things. I’m certain if I truly needed something; they would have it. Also with incredible advice. As I walked around- I overheard great customer service. Great job, dudes.
AJ BoeskeLocal Guide · 81 reviewsTotal number of Google reviews AJ has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe worst “hardware & mechanic shop “ I’ve ever been to They don’t even stock there shelves boxes just stacked up I hope O’Reillys and AutoZone puts these clowns out of business
Kelli Cole11 reviewsTotal number of Google reviews Kelli has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe customer service is out of this world. I can always find what we need here.
Jenny Moon NemethLocal Guide · 22 reviewsTotal number of Google reviews Jenny has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleRECOMMENDED !!! I have gotten my auto parts & hardware from Doug for about 35 -40 years now . Its the best place for quality, cheaper priced products around and then some. The service is top notch !!! If they don't have it they will get it , quickly too !!
Sharon TurnageLocal Guide · 20 reviewsTotal number of Google reviews Sharon has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGot some plummers tape and had a key made.
Miguel2 reviewsTotal number of Google reviews Miguel has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTienen de todo un poco Muy am ables Los Que atienden
Jim RLocal Guide · 806 reviewsTotal number of Google reviews Jim has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDecent small town parts store. A little pricey but still has that locally owned vibe.
Sam LoveLocal Guide · 391 reviewsTotal number of Google reviews Sam has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI went there looking for a turn signal switch for a 82 GMC pickup and they did not have one in stock.
Business details
- Address: 110 Second St, Venus, TX 76084
- Phone: (972) 366-8222
- Service area: Venus, TX