What customers talk about

We read 324 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

“Friendly, knowledgeable understanding the needs of the people.”
“This smoke shop cares about their customers and their products with the reasonable prices and their constant upgrade in inventory”
“Too expensive.”
“Hagen did a great job, very friendly and super informative!”
“Great selection Hagen was super nice and accommodating 10/10”
“Do yourself a favor and avoid this place and the owner, she does not deserve your money or support behaving in such a way and conducting shady busines…”
“Hagen is one of the best, every one there always is honest bout each product , have not had a single bad experience there .”
“…deserve your money or support behaving in such a way and conducting shady business practices.…”
“Super quick and accommodating, good prices and selection - Shout out to Hagen for helping us out”
“Roxanne walked us through the process, was very patient and we left there feeling we had a new friend and a store we will visit frequently.”

People customers mention

Roxanne 17 reviews
Hagen 17 reviews
Lacy 12 reviews
Capone 8 reviews
Cato 3 reviews
Lacey 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Venus smoke City - #cbd #vape #delta8 #disposablevape #kratom #opms #thco #delta8 #cigar

4.9 ★★★★★ · 364 Google reviews · 24 photos

Vaporizer store · Venus, TX

Venus smoke City - #cbd #vape #delta8 #disposablevape #kratom #opms #thco #delta8 #cigar at a glance

Customers frequently praise the store for its friendly, knowledgeable staff who assist with product education and offer competitive pricing on items like disposable vapes and CBD. The 4.9 rating reflects high satisfaction with service and selection, though the owner only replied to a quarter of reviews. However, several low-star reviews describe instances of being charged more than advertised, refused refunds for defective products, and concerns regarding sales to minors.

Google rating: 4.9 out of 5 from 364 reviews (95% five-star).
Reviews on this page: 368 Google reviews (324 with written comments, 8 with photos).
Owner responses: the business replied to 26% of reviews.
Most recent review: October 10, 2026.
Service: Furniture Store serving Venus, Texas.

Data from Google, last updated October 27, 2026.

Photos

Customer reviews

4.9

★★★★★

364 reviews on Google

5★349

4★3

3★4

2★3

1★9

Reviews from Google, shown as published (original wording, unedited).

What customers talk about

We read 324 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

“Friendly, knowledgeable understanding the needs of the people.”
“This smoke shop cares about their customers and their products with the reasonable prices and their constant upgrade in inventory”
“Too expensive.”
“Hagen did a great job, very friendly and super informative!”
“Great selection Hagen was super nice and accommodating 10/10”
“Do yourself a favor and avoid this place and the owner, she does not deserve your money or support behaving in such a way and conducting shady busines…”
“Hagen is one of the best, every one there always is honest bout each product , have not had a single bad experience there .”
“…deserve your money or support behaving in such a way and conducting shady business practices.…”
“Super quick and accommodating, good prices and selection - Shout out to Hagen for helping us out”
“Roxanne walked us through the process, was very patient and we left there feeling we had a new friend and a store we will visit frequently.”

People customers mention

Roxanne 17 reviews
Hagen 17 reviews
Lacy 12 reviews
Capone 8 reviews
Cato 3 reviews
Lacey 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Team members customers mention

Filter by topic — each topic is highlighted in the reviews in the same color

Sean HowardLocal Guide · 9 reviews

Review from Google · view on Google

★★★★★ Apr 4, 2026

Amazing people here, always nice, always helpful!

Quincy Davis2 reviews

Review from Google · view on Google

★★★★★ Feb 20, 2026

Super nice and always willing to educate you.

JimboLocal Guide · 42 reviews

Review from Google · view on Google

★★★★★ Feb 11, 2026

Chris was awesome! Smoke shop has great prices! Definitely going back!

Dejorian MooreLocal Guide · 29 reviews

Review from Google · view on Google

★★★★★ Feb 8, 2026

If you are near, come see Roxanne here! She will get you all the way right! Love her!!!! Very parenting and truly cares!

Jake SmockLocal Guide · 28 reviews

Review from Google · view on Google

★★★★★ Feb 5, 2026

Update:: never had a problem before but don't try the old bate and switch on somebody tell me one price then ring it up for something else and tell me I'm wrong.... I'll take all my business down the road to Alvarado tobacco and gift shop where they have fair prices and don't lie to your face. Turn the music down and stop lying. Roxanne possesses extensive product knowledge and delivers exceptional customer service; therefore, for specific product inquiries, she is the ideal point of contact. We encourage you to visit and engage with her for a personalized and efficient experience.

Response from the owner · a year ago

Thank you for your business and feedback.