Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
Customers frequently praise the store's staff for being knowledgeable, patient, and helpful with device upgrades, troubleshooting, and plan changes. Positive reviews highlight efficient service and clear communication, even when resolving complex issues like pairing devices or removing viruses. However, lower-rated feedback identifies recurring problems with understaffing, long wait times, and a persistent unpleasant odor in the store. Some customers also report billing discrepancies or service delays that did not match initial promises.
Data from Google, last updated October 28, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
Bar = this company · dark tick = category median.
1,741 Google reviews we collected
Phrases our text analysis found in 1,135 written reviews
How often each topic comes up in the written reviews
We read 1,135 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“All of the employees are very knowledgeable and very friendly.”
“…them to call me to pick it up, because I called and they told me very rude the one answered, they didn't open the boxes, in 2 days they couldn't open…”
“Always have a wonderful experience with this store.”
“And it was very clear that he was incompetent at his job.”
“Needed help with my cell and payment and Colleen the store manager is awesome, very helpful, friendly and even taught me a few things quickly about my cell.”
“Very very slow.”
“Highly recommend Elijah to any new or current customers looking for a new cell provider or an upgrade!”
“if I could give less than one star I would, I will sincerely go to other offices, I don't recommend this one.”
“Leslie went over and beyond answering questions and explaining our changeover.”
“They had the phone in stock that I wanted and she was able to get me a great deal”
“When I was helped, I was told the price of the screen protector I needed was over 6x the retail price.”
“…eople is a true, unparalleled and Very appreciated testament to what Genuine and real customer service should be!…”
praise complaint · found by our text analysis, Google review wording unchanged.
Leslie went over and beyond answering questions and explaining our changeover. She is a really good agent. Don't let her get away.thank you Leslie.
Always have a wonderful experience with this store. All of the employees are very knowledgeable and very friendly.
She was sincere and knowledgeable along with patience. Like she said you're not leaving until you're completely satisfied.
Very pleasant experience going to Verizon because they are always knowledgeable and courteous. She took her time to show me a little about the phone. She was phenomenal 😍
Ryan was SO helpful and took care of changing everything over to my new phone so I didn't have to stress about it.
Having a problem getting my I-Phone Pro. To pair with my new smart watch. No problem for this ole pro!!!! Got me hooked up in 10 minutes!!!!! Great Experience 👍👍👍👍👍👍
4.8 ★★★★★ 1,740 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Leslie went over and beyond answering questions and explaining our changeover. She is a really good agent. Don't let her get away.thank you Leslie.
Thank you for sharing your experience, Gregory. It's wonderful to hear that Leslie went above and beyond in assisting with your changeover!
Always have a wonderful experience with this store. All of the employees are very knowledgeable and very friendly.
Thank you for sharing your experience, Jan. It's wonderful to hear that our team consistently provides knowledgeable and friendly service!
She was sincere and knowledgeable along with patience. Like she said you're not leaving until you're completely satisfied.
Very pleasant experience going to Verizon because they are always knowledgeable and courteous. She took her time to show me a little about the phone. She was phenomenal 😍
Thank you for sharing your experience, Linda. It's wonderful to hear that our team was knowledgeable, courteous, and took the time to help you with your phone!
Ryan was SO helpful and took care of changing everything over to my new phone so I didn't have to stress about it.
Thanks for the great feedback, Pamela! We're glad to hear Ryan was helpful in transferring everything to your new phone. We look forward to assisting you again!
Evan was a huge help. Professional, knowledgeable and helpful.
Thanks for the great feedback, Travis! We're glad to hear Evan was professional, knowledgeable, and helpful. We look forward to assisting you again!
Very easy and kind to work with.
Thank you for your feedback and we appreciate your business - SH
Having a problem getting my I-Phone Pro. To pair with my new smart watch. No problem for this ole pro!!!! Got me hooked up in 10 minutes!!!!! Great Experience 👍👍👍👍👍👍
Thank you for sharing your experience with us! We're happy to hear that you paired your iPhone Pro with your new smartwatch quickly and had a great experience. Your positive feedback and perfect rating are very important to us. If you need more help or have any questions, feel free to reach out. We're here to help! SH
Evan at Verizon was very helpful today! I am a new customer and I am still learning all of the in and outs and he was super at helping explain things and let me know about products and services. I am happy Verizon customer so far!
Thanks for the great feedback, Tasha! We're glad to hear Evan was helpful in explaining everything as you become a new Verizon customer. We look forward to assisting you again!
Needed help with my cell and payment and Colleen the store manager is awesome, very helpful, friendly and even taught me a few things quickly about my cell. She deserves a raise!!
Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
