Google reviewers rate Veterinary Skin & Ear 4.7 out of 5 based on 348 reviews, with the owner responding to 96% of feedback. Positive comments frequently highlight thorough veterinary dermatology examinations, clear communication regarding treatment plans, and prompt availability for follow-up questions. Recurring criticisms concern high consultation fees, perceived lack of price transparency, and instances where patients felt dismissed or received inadequate explanations for diagnoses and costs.
Google rating: 4.7 out of 5 from 348 reviews (91% five-star).
Reviews on this page: 348 Google reviews (314 with written comments, 32 with photos).
Owner responses: the business replied to 96% of reviews.
Most recent review: November 4, 2026.
Service: Veterinary Dentist serving Los Angeles, California.
Data from Google, last updated November 11, 2026.
Star ratings
348 Google reviews we collected
4.7of 5
5 stars31791%
4 stars62%
3 stars31%
2 stars62%
1 star165%
Praise vs complaints
Phrases our text analysis found in 314 written reviews
91%praise
Praise51691%
Complaints509%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude20136%
Quality & results9917%
Communication7814%
Speed & response6712%
Would recommend488%
Price & value417%
Honesty & trust326%
What customers talk about
We read 314 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Gabriel - felt like she went over and above in caring for and treating my dog.”
“Their response to client reviews says everything you need to know--unprofessional in nearly every response, gaslighting, admitting they overcharge but…”
“We overall had great service and seems like prices were also fair.”
“The worst vet ever stay away the only care about one thing HOW MUCH $$$they get out of you over price about everything never ever bring my dog there”
“The entire staff is top notch and their communication post visit is very clear and detailed.”
“He immediately made the correct changes to her medications and diagnosed her with an auto immune disease and kidney disease (the previous hospital was…”
“Then I get hit with a $105 no-show fee for an appointment I had no realistic way to remember without a single touchpoint over half a year.”
“We LOVE Veterinary Skin & Ear and recommend them always.”
“I would not recommend this company for veterinary care.”
“It’s been a learning experience and it’s been worth it having her happy!”
“…-unprofessional in nearly every response, gaslighting, admitting they overcharge but stating it is due to "the level of care we provide".…”
“…here and managed to calm our highly anxious dog to a place of loving trust in the first round soon after the bell rang, at introduction.…”
People customers mention
Richman54 reviews
Boyd48 reviews
Lancellotti25 reviews
Byun12 reviews
Lancelotti10 reviews
Kaplan6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
UPDATE Nov 2026: Now our other senior pup Diego has been saved by Dr. Richman and his staff. - Diego (17) was losing hair on his back and tail and Dr. Richman called it for Cushings Disease. I cannot tell you how thorough Dr. Richman is looking back at all of his previous blood work by other Dr's and analyzing everything. We didn't have to hound him to return calls or remember Diego's case. The entire staff is on it and cares so much. We LOVE Veterinary Skin & Ear and recommend them always. Thank you Dr. Richman and team. YOU ARE THE BEST!
_____
Our senior pup was VERY sick after being mis-diagnosed by a West Hollywood hospital. My partner and I looked up a lot of vets, and thoroughly read the reviews. We choose Dr .Richman because of those reviews. Well, our review is that Dr. Richman SAVED OUR DOGS LIFE. He immediately made the correct changes to her medications and diagnosed her with an auto immune disease and kidney disease (the previous hospital was treating it as allergies and totally missed her kidney disease). She went from almost dead to happy and thriving with a beautiful new coat of hair. The entire staff is top notch and their communication post visit is very clear and detailed. Thank you to everyone at Veterinary Skin & Ear ❤️
Response from the owner · 4 years ago
Ashley, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience, and our team appreciates your kind words.
Jeffrey Hendel11 reviewsiTotal number of Google reviews Jeffrey has written across all businesses on Google Maps, not just this one.
Dr.Richman and the entire team at Veterinary Skin & Ear are truly devoted to helping and supporting us when there’s a problem. We found Dr.Richman several years ago when our West Highland Terrier Maisie needed specialized help to diagnose and respond to her hair loss,inflammation. She was depressed. It was really good help to have the information and medication to keep her healthy. It’s been a learning experience and it’s been worth it having her happy! Mostly,I trust Dr.Richman because I know he’s looking out for May!
Response from the owner · 2 weeks ago
Carolyn, thank you for your heartfelt review and continued trust! We’re so glad our team has been able to support Maisie through her skin challenges and help her feel healthy and happy again. Knowing you feel confident in the care she receives means so much to us. Please give sweet Maisie some extra love from our team! 🐾❤️
Kim Okamura3 reviewsiTotal number of Google reviews Kim has written across all businesses on Google Maps, not just this one.
Had a great experience with Dr. Gabriel - felt like she went over and above in caring for and treating my dog. She was thorough and smart and took the time to explain everything. And I felt like her protocols were comprehensive, but also smart - not too much when unnecessary, but definitely covering all bases. Yvonne was also great, as were all the assistants. Lots of care and good customer service.
Response from the owner · 2 weeks ago
Kim, thank you for such a thoughtful review! We’re so glad our team provided thorough, attentive care for your dog while taking the time to explain everything clearly. It means so much that you appreciated our thoughtful approach to treatment and the kindness of our entire team. We truly appreciate your trust and support! 🐾❤️
Rachael Hall4 reviewsiTotal number of Google reviews Rachael has written across all businesses on Google Maps, not just this one.
Everyone at Veterinary Skin & Ear is invested in the health of my cat - not just his doctor - and they have been committed to fixing his health issues. If needed, I can email the doctor between appointments and always receive a timely response. It took almost a year of trying different methods but we finally got my cats allergies under control and I am beyond grateful!
Response from the owner · 3 weeks ago
Rachael, we’re so glad your cat’s allergies are finally under control after such a long journey! Thank you for recognizing our entire team’s dedication, ongoing communication, and commitment to finding the right care for your sweet boy. We truly appreciate your patience and trust throughout the process! 🐾❤️
Michael R2 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Dr. Gabriel is wonderful! She was knowledgeable, caring, and took the time to make sure everything was explained clearly. It’s clear she’s passionate about veterinary dermatology and providing excellent care. Highly recommend Vet Skin and Ear if your dog has any skin or ear issues!
Response from the owner · a month ago
Michael, we’re so glad our team provided knowledgeable, compassionate care and took the time to explain everything clearly. Thank you for recognizing our dedication to veterinary dermatology and for your wonderful recommendation! 🐾❤️
Sarah BordadoLocal Guide · 12 reviewsiTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
Read all the negative reviews first before taking your pet there.
Zero deliver results.
Price assessment: Overpriced
Services: Service not listed
Response from the owner · a month ago
Sarah,
We're sorry to hear that your experience did not meet your expectations.
At Veterinary Skin & Ear, we strive to provide thorough medical evaluations, thoughtful treatment recommendations, and clear communication regarding diagnostic options, associated costs, and next steps.
We recognize how frustrating it can be when a pet's condition remains unresolved, and we take concerns about communication and the overall client experience seriously.
We appreciate your feedback and will use it as an opportunity to continue improving our services.
Veterinary Skin & Ear Management
O MedinaLocal Guide · 48 reviewsiTotal number of Google reviews O has written across all businesses on Google Maps, not just this one.
It is definitely the best clinic I could have taken my puppy to; they are very professional and very kind. I noticed a huge improvement within the first week, after my puppy had suffered from allergies for years.
Response from the owner · 2 months ago
We’re so glad your puppy experienced such a significant improvement after struggling with allergies for years! Thank you for trusting our professional, caring team with your pup’s care. 🐾❤️
Magali MorandLocal Guide · 42 reviewsiTotal number of Google reviews Magali has written across all businesses on Google Maps, not just this one.
Doctor Kaplan has been amazing with my cat who had repeated chronic ear infections. He ended up having a polyp in his ear that Dr. Kaplan removed. We overall had great service and seems like prices were also fair.
Price assessment: Reasonable price
Response from the owner · a month ago
Magali, we’re so glad your cat received such attentive care for his ongoing ear issues and that you had a great overall experience. Thank you for recognizing our team’s care and fair pricing! 🐾❤️
Pat McMahon2 reviewsiTotal number of Google reviews Pat has written across all businesses on Google Maps, not just this one.
Dr. Boyd has gone above and beyond in her care of my boy Bruno. Great Staff, professional and friendly. Best veterinary dermatologists in LA.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · a month ago
Pat, we’re so glad Bruno has received such dedicated, attentive care from our team. Thank you for recognizing our professionalism and friendliness, and for trusting us with your boy! 🐾❤️
