Google reviewers rate the store 4.6 out of 5 based on 316 reviews, with the owner replying to 57% of them. Customers frequently praise the friendly staff, punctual grooming services, and effective communication regarding pet care needs. Recurring themes include the ability of groomers to handle anxious or difficult animals with patience. However, some low-star reviews criticize instances of uncommunicated injuries, perceived rudeness at the front desk, and occasional cancellations or inventory limitations.
Google rating: 4.6 out of 5 from 316 reviews (84% five-star).
Reviews on this page: 316 Google reviews (237 with written comments, 29 with photos).
Owner responses: the business replied to 57% of reviews.
Most recent review: November 8, 2026.
Service: Pet Store serving Houston, Texas.
Data from Google, last updated November 9, 2026.
Star ratings
316 Google reviews we collected
4.6of 5
5 stars26584%
4 stars237%
3 stars21%
2 stars93%
1 star175%
Praise vs complaints
Phrases our text analysis found in 237 written reviews
92%praise
Praise22992%
Complaints198%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude11145%
Quality & results5522%
Price & value3414%
Would recommend2610%
Communication94%
Speed & response73%
Honesty & trust62%
What customers talk about
We read 237 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Britt was very communicative, great at calming my dog down, and attentive to her needs.”
“First of all the staff I spoke to was very rude, didn’t even smile to welcome us in.”
“As usual Kaitlin did a fantastic job and know my crazy clan so well.”
“This was a terrible and traumatic experience and we will never return.”
“The prices are fair and we keep coming back year after year.”
“Super OVER PRICED”
“We’re so grateful for her and couldn’t recommend her more!”
“We will not be back.”
“…th her and made the whole process so much easier, taking the time to explain everything to us.…”
“She works fast, lets me know right when he’s done, and is so sweet to him!”
“He is so kind and seems to genuinely love the dogs he grooms.”
People customers mention
Caleb18 reviews
Patti13 reviews
Kaitlyn9 reviews
Britt6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Kaitlyn is truly the best groomer!
She took wonderful care of my senior girl, Fiona, until she passed at 14, and now she gives the same incredible love and attention to my rescue, Chloe AppleBottom. Chloe has separation anxiety, but Kaitlyn keeps her calm, helps manage her ear infections, and always sends her home looking perfect — usually with a cute bandanna that started a full obsession in our house. We’re so grateful for her and couldn’t recommend her more! 🐾💛
Response from the owner · 11 months ago
Hi Miranda,
Thank you so much for your kind words! Kaitlyn absolutely loves taking care of Chloe (and adored Fiona, too). We’re so grateful for your trust and so happy your girl feels safe and loved here. Thank you for being part of our Vicky’s PET DEPOT family!
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Allison Bowlin7 reviewsiTotal number of Google reviews Allison has written across all businesses on Google Maps, not just this one.
As usual Kaitlin did a fantastic job and know my crazy clan so well. Thank you!
Response from the owner · 3 weeks ago
Thank you so much! We love that Kaitlyn knows your crazy clan so well! It’s such a special feeling when your pets are cared for by someone who knows their personalities and makes them feel comfortable. We’re lucky to have Kaitlyn on our team, and we’re so grateful you keep trusting us with your furry family. We always look forward to seeing your crew!
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Naomi GomezLocal Guide · 28 reviewsiTotal number of Google reviews Naomi has written across all businesses on Google Maps, not just this one.
I started taking my furbaby to Caleb a few months ago, and im very happy with him. He always leaves him looking and smelling so good
Response from the owner · 3 weeks ago
Hi Naomi,
Thank you so much for the kind words! We’re so happy you found Caleb and that you’ve been pleased with your furbaby’s grooms. Caleb will be so happy to know your little one leaves looking and smelling his best! Thank you for trusting us with your precious pup. We look forward to seeing you both again soon!
C
Cindy StoneLocal Guide · 16 reviewsiTotal number of Google reviews Cindy has written across all businesses on Google Maps, not just this one.
Everyone is friendly and welcoming. My dog can be a bit of a challenge, but Kaitlyn is able to keep her calm and always does a great grooming service.
Response from the owner · 3 weeks ago
Hi Cindy,
Thank you so much for your kind words! We’re so happy you and your pup feel welcome with us. Kaitlyn will be so happy to hear this! She truly cares about making every pup feel comfortable and safe, even when grooming can be a little challenging. We’re grateful you trust her with your sweet girl and look forward to seeing you both again soon!
G
Gabriela AvilaLocal Guide · 12 reviewsiTotal number of Google reviews Gabriela has written across all businesses on Google Maps, not just this one.
A great place for grooming or just buying something for your pet. Professional services.
Response from the owner · 3 weeks ago
Hi Gabriela,
Thank you so much for the kind words! We’re happy to be your go-to spot for both grooming and all your pet’s needs. Our team takes pride in making every visit a great experience, and your support means so much to our small family business. We look forward to seeing you and your furry family again soon!
C
Charlotte Dixon2 reviewsiTotal number of Google reviews Charlotte has written across all businesses on Google Maps, not just this one.
I am very happy with the grooming services provided by Kaitlyn. I appreciate the other woman that came to my car to get my Sophie because I am unable to walk right now!
Response from the owner · 3 weeks ago
Hi Charlotte,
Thank you so much for your sweet review! We’re so happy you’re pleased with Kaitlyn’s grooming and that our team could make things a little easier for you by helping Sophie out of the car. We want every visit to feel comfortable and caring, and it means a lot to know we could help. Wishing you a smooth recovery, and we look forward to seeing you and Sophie again soon!
C
Caroline Simpson3 reviewsiTotal number of Google reviews Caroline has written across all businesses on Google Maps, not just this one.
After searching for a groomer in our area and trying different ones out over and over again, I finally found the best place for our mini Goldendoodle! Britt was very communicative, great at calming my dog down, and attentive to her needs. Our dog looks GREAT and this was by far the best groom we've had! We're excited to be back again!!
Response from the owner · 3 weeks ago
Hi Caroline,
We’re so happy you found us! It means so much to know that after trying so many groomers, you finally feel good about the care your sweet girl is getting. Britt really does put her heart into making each pup feel safe and comfortable, and we’re thrilled you loved how your Goldendoodle turned out! We’ll make sure Britt hears your kind words. We can’t wait to see you and your girl again!
N
nancy chernyatyevLocal Guide · 99 reviewsiTotal number of Google reviews nancy has written across all businesses on Google Maps, not just this one.
I absolutely love Vicky's pet depot They always do such an amazing job, and Britt is absolutely fantastic. She is so sweet, caring, and gentle with the dogs. You can really tell that she loves what she does and truly cares about the pets. I highly recommend her! 🐶
Response from the owner · a month ago
Hi Nancy,
Thank you so much for such a sweet review! We’re so happy to hear how much you love Vicky’s PET DEPOT and that Britt takes such wonderful care of your pups. She truly has such a gentle heart for the dogs she grooms, and we know your kind words will mean so much to her. Thank you for trusting us with your furry family, we truly appreciate you!
J
jessica romero8 reviewsiTotal number of Google reviews jessica has written across all businesses on Google Maps, not just this one.
I love all the people there! The front desk is so helpful and the groomers are amazing!!! My Zoey always looks great after her grooming! Thank you
Response from the owner · a month ago
Hi Jessica,
Thank you so much for the sweet review! We’re so happy to hear that you love our team and that everyone takes such good care of you and Zoey. It means a lot to know she always leaves looking her best! We truly appreciate you trusting us with her and can’t wait to see you both again.
P
Patricia Kennedy8 reviewsiTotal number of Google reviews Patricia has written across all businesses on Google Maps, not just this one.
Kindest staff for the store and groomers. Kandy is the best. Small town feel, with the best products available!
Response from the owner · a month ago
Hi Patricia,
Thank you so much for the sweet words! We’re so happy to hear you love the small-town, family feel at Vicky’s PET DEPOT. Kandi will be absolutely thrilled to know you think she’s the best! We truly appreciate your support and are so glad you love our selection of products, too
